Mercedes-Benz of Hunt Valley - Service Center

The worst dealership hands down. Racism from the service manager Eric, unorganized, scams. Previously worked here and in the middle of a lawsuit. Do not come here!! The service managers Ego is as big as the manager Eric, unorganized, scams. Previously worked here and in the middle of a lawsuit. Do not come here!! The service managers Ego is as big as the complaint list from this dealership. I was terminated after bringing my concerns about the service manager to the head manager. On my termination letter they stated wrong information and when addressed about it Mr. ego head himself, Eric, directed me to an email address to file a complaint. After sending my complains in I get a reply back from ERIC himself. This man sent me his own email as an attempt to cover up his tracks. Defamation suit is on its way full steam directly at the shadiness of this establishment and Eric himself. He favors his white friends he brought in the job and disregards his colored employees and attendants whoever been at the facility much longer than him and his buddies. This shadiness needs to be called out and held accountable More

This dealership is a rip off!! John Hawkins lacks competence and knowledge while charging inflated prices. I was charged approximately $900 for the b service (oil change) and $800 for a front and ba competence and knowledge while charging inflated prices. I was charged approximately $900 for the b service (oil change) and $800 for a front and back differential which cost $390 at Mercedes of Owings Mills for a job that takes 1 hour. These crooks charged me for 3 hours at $150 per hour, 19.99 for an invoice that I requested after getting inconsistent and misleading information. Than to make matters worst they charged $102.75 for windshield wiper blades claiming that they gave me 20% off. I called Mercedes of Catonsville they quoted $96, so I called Mercedes of Hunt Valley’s parts department and spoke with Shane who quoted $98 with taxes. When I confronted Service Manager Barry Williams he was adamant that the prices on my invoice was accurate and fair. However, after emailing him and John back and forth the prices continuously fluctuated. He refused to answer my questions. Why did a job that consist of one hour by three different dealers take 3? He also refused to answer why I was charged for 4 different filters that was included in the oil change. He never answered about the $19 invoice charge or gouging prices for windshield wipers. In all, I paid $19.99 for an invoice totaling $1468 with unjustified and bogus charges. More

Service of Mercedes S430 We had our vehicle serviced and when it was returned to us there was another issue, which we paid an additional $980 to repair. It was returned to us We had our vehicle serviced and when it was returned to us there was another issue, which we paid an additional $980 to repair. It was returned to us after the second servicing with an electrical issue that did not exist before the work was performed. We took the vehicle back and they rain a diagnostic and charged us an additional $135 for the diagnostic and did not fix the problem. This is unsatisfactory. More

Very positive experience Wayne or advisor was helpful. He had a sense of humor which is helpful under circumstances of the unknown. Very professional at the same time quite hu Wayne or advisor was helpful. He had a sense of humor which is helpful under circumstances of the unknown. Very professional at the same time quite human. Work was done timely and competently. More

Superior Experience Yvonne, was extremely pleasant . My car was in for a check up. My list of things to be done was completed and also they found a bubble in the tire. Yvonne, was extremely pleasant . My car was in for a check up. My list of things to be done was completed and also they found a bubble in the tire. This was important, as I was leaving on a trip. Yvonne came out an explained everything to me, how much time it would take and what the cost would be. I love this dealership. I have gone here for years. More

This dealers' service is why you buy a Mercedes My daughter and I where visiting colleges in the Baltimore area when we hit a tire of the highway. Our car seemed to drive fine but there was debris My daughter and I where visiting colleges in the Baltimore area when we hit a tire of the highway. Our car seemed to drive fine but there was debris stuck under the car. My dealer at home in Cary, NC suggested we take it to a dealer since we had another 6 hours to drive home. I contacted Hunt Valley Mercedes who got me in right away. The head of Service, Ken, reviewed my car himself, drove it and made a few adjustments so we could safely return home. He even washed our car. I am so grateful for his care and making sure we were safe. This is the reason why I buy Mercedes cars. More

Routine Maintenance Tina, my service coordinator was great and kept me updated on my service and what was needed to complete the service repairs. She was very helpful. Tina, my service coordinator was great and kept me updated on my service and what was needed to complete the service repairs. She was very helpful. More

Service My car was vandelized and the only place to repair the mercedez ignition is through a licensed dealer. From the moment I walked in the door the servic My car was vandelized and the only place to repair the mercedez ignition is through a licensed dealer. From the moment I walked in the door the service manager was negative and disrespectful. When picked up my car is was not repaired to it's original condition. They did not so a full check for electrical damage caused by the ignition being started by a screwdriver and the incorrect voltage being sent through my car. They cost me over 1,000.00 in rentals and insurance battles by not correctly fixing the car. I had a diagnostic done by another company, went back and explained that a fuse was not working properly and it's under warrenty the service manager refused to listen and spoke to me in a very combative manor. I took my car to mercedez of owingsmills and they did a diagnostic and fixed the warewnty problem when hunt valley refused to help me. He blamed my cars issue on age and mileage not the vandalism and pretty much called my car a bucket. I do have an older higher milage car but that's not where the issue lied. More

Overly Satisfied I truly enjoyed my overall experience with Mercedes-Benz of Hunt Valley ! This was my third time coming to Mercedes-Benz of Hunt Valley and I never re I truly enjoyed my overall experience with Mercedes-Benz of Hunt Valley ! This was my third time coming to Mercedes-Benz of Hunt Valley and I never regret coming to them ! They are located approximately 14 miles from my home, while I have two other Mercedes-Benz dealerships that are 6-8 miles from my home I would rather go to Mercedes-Benz of Hunt Valley ! They are always professional, friendly and helpful ! The ambiance is nice, they have great snacks, great staff and they always have my loaner car readily available ! Thank you Mercedes-Benz of Hunt Valley !!! More

Service Very friendly and accomadating helped by john hawkins who had everything organized , car was ready on time and loaner was a big help. Car is running Very friendly and accomadating helped by john hawkins who had everything organized , car was ready on time and loaner was a big help. Car is running great now More