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Mercedes-Benz of Indianapolis
Indianapolis, IN
169 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 169 reviews
October 24, 2026
I took my 2017 Mercedes sprinter van for poor acceleration, rust and multiple holes in the exhaust and rainwater getting into the front console on Oct 21, 2026. They kept my van for 1 month with acceleration, rust and multiple holes in the exhaust and rainwater getting into the front console on Oct 21, 2026. They kept my van for 1 month with terrible communication. Admin did not respond to complain. The van was not given to a technician for 3 weeks bcos a service advisor who checked me in a month ago quit. They were not ashamed to give me such an excuse. It tells you the kind of people who work there. New service advisors were rude and talked to me like they were doing me a favor for having my van for ONLY 1 month for work that took only 2 days to complete. Text message communication looks like they want to portray good but unrecorded face to face communication shows their real “we did not ask you to bring your Mercedes van here kind of people”. Advisor tried to ridiculously blame the quitter who left only a few days after they got the van. She did lot worse by keeping Van 3 extra weeks. When the technician finally got the van the work was completed in 2 days. This is the second time rainwater is leaking through the Mercedes Sprinter consoles into the Van itself. I’m looking for customers with similar rainwater leaking experience from this dealer and with Mercedes Benz USA. More
by Emmanuel
Employees Worked With
Emma H
September 02, 2026
I wanted to thank Mr. Mitchell Sherwood at the service department for his help and assistance in Mercedes Benz of Indianapolis at 96th street for his care and prompt respo Mitchell Sherwood at the service department for his help and assistance in Mercedes Benz of Indianapolis at 96th street for his care and prompt response to my requests. Mr. Shewood I appreciate you! Dr. Roya Farzaneh-Laghaie More
by royaflaghaie
Employees Worked With
Mitchell Sherwood
May 11, 2025
Greigh Davis was great to work with for sure. We found a used 1999 Porsche that had been traded in prior and he treated us like we were buying a brand new vehicle. He went the extra mile for su We found a used 1999 Porsche that had been traded in prior and he treated us like we were buying a brand new vehicle. He went the extra mile for sure. We so appreciated how kind he was as we weren't super comfortable going to a big dealership, but he changed our minds very quickly. Also, thank you to Brandon Farkas for helping us sign the documents when Greigh wasn't available yesterday. I hope these men don't change a thing in the years that they continue to sell cars. Mercedes Benz of Indianapolis had a ton of brand new beautiful cars, if you're looking, you won't be disappointed in the sales team. More
by Lori & Danny McGowan
Employees Worked With
Brandon Farkas, Greigh Davis, Chelsea Skiles
February 17, 2025
Chris was fantastic! ! Very thorough and helpful. He was very patient as we wine t through all of my car buying options. Very kind and welcoming too. I would recommend any ! Very thorough and helpful. He was very patient as we wine t through all of my car buying options. Very kind and welcoming too. I would recommend anyone to buy a car from him and Mercedes Benz of Indianapolis! More
by Kari Woehler
Employees Worked With
Chris Oliva
February 01, 2025
I came in to get air in my tire and I end up buying a new car with Chris. He was knowledgable and made the purchase super easy. Will be back when my wife is ready for a new car. car with Chris. He was knowledgable and made the purchase super easy. Will be back when my wife is ready for a new car. More
by Deesimm
Employees Worked With
Chris Oliva
January 28, 2025
Just bought a new (to us) car with my husband, and had nothing but an awesome experience! Chris was great! He was so helpful, super nice (along with the financing manager - thank you!), and very knowledge nothing but an awesome experience! Chris was great! He was so helpful, super nice (along with the financing manager - thank you!), and very knowledgeable about the cars we looked at. He made the buying process feel short and sweet and simple. Highly recommend! More
by smithjes000
Employees Worked With
Scott Sickels, Chris Oliva
