Mercedes-Benz of Indianapolis

Four days for an estimate After four phone calls and one cisit where I may as well have been invisible, I still have not even gotten an estimate for a basic service. Probably g After four phone calls and one cisit where I may as well have been invisible, I still have not even gotten an estimate for a basic service. Probably great for sales, but a dumpster fire for getting a reaponse regarding service. More

Service is everything Just took my car in for repairs. David Zeis was my customer service team member. He was amazing. He did NOT do what he HAD to do, he did all that he Just took my car in for repairs. David Zeis was my customer service team member. He was amazing. He did NOT do what he HAD to do, he did all that he COULD do. He did things I did not even ask and he kept me up to date on progress and costs. I highly recommend world wide...and ask for David Zeis! More

Outstanding customer service Worldwide Motors goes above and beyond for its customers. Coolant was leaking into the oil of my low-mileage vehicle, which was out of warranty. Kn Worldwide Motors goes above and beyond for its customers. Coolant was leaking into the oil of my low-mileage vehicle, which was out of warranty. Knowing I was facing an expensive repair and potentially catastrophic damage to my car, Worldwide worked tirelessly to ensure the best possible outcome. They not only fixed the problem with the car, but worked with Mercedes Benz corporate to minimize my out-of-pocket costs. I can’t say enough great things about Gerry Griffin and Casey Cotter in the service department. I’ve also had great experience with Michael Poole in sales and leasing. They stand by their customers and go out of their way to ensure their satisfaction. I’m a Worldwide customer for life. More

False advertising-sales deception I bought a brand new 2017 gle 43 AMG coupe here in June 2017. I always wanted a Mercedes, heard they are the best, all around. It cost $79k. I am a 64 I bought a brand new 2017 gle 43 AMG coupe here in June 2017. I always wanted a Mercedes, heard they are the best, all around. It cost $79k. I am a 64 year old retired disabled vet, and I wanted something dependable, and a company to stand behind it. My salesman, Raymond Yeary, promised me if it was ever in the shop, they would provide a loaner. If you look at their website under service, you'll see it advertised there. I bought the car under this assumption. Last week, someone rear ended me causing about 2k in damages. The car was also due a 10,000 mile service. I took it to them, they said no loaner since they were doing bodywork. I just informed Raymond of his promise to me, and what is website advertises. He still said no. I talked with his boss, the downtown gm, and he told me no loaner. He said he didn't care what his website said. Unbelievable. I went to the overall sales manager, told him the story. He said no loaner. I informed him of what his website advertises, he said I was being trivial and smiled and me. I asked if it was so trivial, then give me a loaner or pay for a rental. He said he would look into it. Few hours later, the owner, Paul called. I explained everything to him. He said no loaner. I informed him of his advertising on the website, didn't really care, said he can't be listing all the exclusions, might look into it. Meanwhile, no loaner. This is supposedly Mercedes?? They got my money, smiled as I left. But no one home when I need something. They have false, deceptive advertising. I will continue to pursue a remedy on this, but deal with this dealership at your own peril. More

Enjoyed buying a new car! Paul was a pleasure to work with on buying our new Mercedes. He was very helpful during and after the sale. We'll definitely go back! Paul was a pleasure to work with on buying our new Mercedes. He was very helpful during and after the sale. We'll definitely go back! More

New Mercedes Just bought my first Mercedes, a brilliant blue C300 sedan. WOW, am I happy. It's like they took a sports car and a luxury car and put it in the mixer Just bought my first Mercedes, a brilliant blue C300 sedan. WOW, am I happy. It's like they took a sports car and a luxury car and put it in the mixer and this is what came out! No high pressure sales just a relaxed atmosphere. Our sales rep. Paul was the best. We went to the dealership many times with lots of questions and Paul was always helpful and curtious. Stop in at World Wide Motors, you will be surprised at what they can do for you, i was. John R. More

Lack Of Service I'm shocked this dealer is still open! I own three Mercedes vehicles and would like to get them serviced at the authorized dealer. Every time I call t I'm shocked this dealer is still open! I own three Mercedes vehicles and would like to get them serviced at the authorized dealer. Every time I call the Service Center they can never get you in to look at your car, especially under warranty. They should use Zimbrick Mercedes in Madison, Wisconsin as an example on how to take care of a customer. They are the real deal Mercedes wants their customer to feel like when they need assistance. More

Highly recommend Chelsea and World Wide Motors I was a bit anxious about buying a new car, but I knew the 2017 E300 had all the innovative safety features I wanted. I travel a lot of miles every d I was a bit anxious about buying a new car, but I knew the 2017 E300 had all the innovative safety features I wanted. I travel a lot of miles every day and wanted both safety and comfort. Chelsea was very patient as I test drove a couple of different cars. She explained the pros and cons of each and helped me narrow my search by asking questions about how I drive. She took a lot of time with me as I compared car equipment and prices then helped me get exactly what I wanted. She gave me a fair price for my 2013 C250. When my new car arrived, Chelsea spent several hours in the car with me as I learned about all the great options in my new car. I couldn't have asked for a better car buying experience and I love my new car!! More

My New Mercedes ! Paul Bennett and the Staff @ World Wide Motors will go above and beyond all of your expectations! I've had my Mercedes BenzCLA 250 for a month now , Paul Bennett and the Staff @ World Wide Motors will go above and beyond all of your expectations! I've had my Mercedes BenzCLA 250 for a month now , Paul continues to touch base . He is still willing to answer all those questions that always come up AFTER a purchase! Best in the City. I will definitely be back for my next Mercedes. Thanks guys! More

Going beyond for their customer. My spouse and I recently purchased a 2013 Mercedes E-Class Coupe from your sales consultant. We appreciated his honesty and manner in dealing with u My spouse and I recently purchased a 2013 Mercedes E-Class Coupe from your sales consultant. We appreciated his honesty and manner in dealing with us. Especially in that he noted a flaw in the paint on the hood (which we did not) and moved to have it repaired. Due to paint matching problems, their shop performed a total repaint. We couldn't be happier and wanted to commend him for his professionalism and the dealership for going beyond anything in our experience when purchasing a used vehicle. More