Mercedes-Benz of Indianapolis

Very good service. I had a very friendly and professional experience from World Wide Motors. They provided me very timely updates for the service that helped me to under I had a very friendly and professional experience from World Wide Motors. They provided me very timely updates for the service that helped me to understand what was going on. I am very happy about their service. More

Excellent Experience Fifth new car from World Wide Motors in Indianapolis, IN. Sales staff has been excellent to work with, timely communications, no hassle transaction. Fifth new car from World Wide Motors in Indianapolis, IN. Sales staff has been excellent to work with, timely communications, no hassle transaction. They all work together as a team to help customers have a great experience. More

Easy Experience I recently purchased a C300 with the assistance of Eric Batt. It was a very simple and anxiety feel experience. Eric was very attentive and had resp I recently purchased a C300 with the assistance of Eric Batt. It was a very simple and anxiety feel experience. Eric was very attentive and had responses to each and every inquiry within minutes. There were no high-pressure tactics, just simple logic to the additional features available. I would recommend Eric, in the future, to any future Mercedes buyer. More

New vehicle purchase Our sales rep Eric Batt was very knowledgeable and helpful during the whole process. He helped us make decisions and feel comfortable even though we w Our sales rep Eric Batt was very knowledgeable and helpful during the whole process. He helped us make decisions and feel comfortable even though we were ordering our GLE Coupe 43. Making that big of a purchase sight unseen can be stressful but Eric made it a fun and pleasurable experience. We are happily settled in to the Mercedes brand and will never leave. Thanks Eric! More

Four days for an estimate After four phone calls and one cisit where I may as well have been invisible, I still have not even gotten an estimate for a basic service. Probably g After four phone calls and one cisit where I may as well have been invisible, I still have not even gotten an estimate for a basic service. Probably great for sales, but a dumpster fire for getting a reaponse regarding service. More

Service is everything Just took my car in for repairs. David Zeis was my customer service team member. He was amazing. He did NOT do what he HAD to do, he did all that he Just took my car in for repairs. David Zeis was my customer service team member. He was amazing. He did NOT do what he HAD to do, he did all that he COULD do. He did things I did not even ask and he kept me up to date on progress and costs. I highly recommend world wide...and ask for David Zeis! More

Outstanding customer service Worldwide Motors goes above and beyond for its customers. Coolant was leaking into the oil of my low-mileage vehicle, which was out of warranty. Kn Worldwide Motors goes above and beyond for its customers. Coolant was leaking into the oil of my low-mileage vehicle, which was out of warranty. Knowing I was facing an expensive repair and potentially catastrophic damage to my car, Worldwide worked tirelessly to ensure the best possible outcome. They not only fixed the problem with the car, but worked with Mercedes Benz corporate to minimize my out-of-pocket costs. I can’t say enough great things about Gerry Griffin and Casey Cotter in the service department. I’ve also had great experience with Michael Poole in sales and leasing. They stand by their customers and go out of their way to ensure their satisfaction. I’m a Worldwide customer for life. More

False advertising-sales deception I bought a brand new 2017 gle 43 AMG coupe here in June 2017. I always wanted a Mercedes, heard they are the best, all around. It cost $79k. I am a 64 I bought a brand new 2017 gle 43 AMG coupe here in June 2017. I always wanted a Mercedes, heard they are the best, all around. It cost $79k. I am a 64 year old retired disabled vet, and I wanted something dependable, and a company to stand behind it. My salesman, Raymond Yeary, promised me if it was ever in the shop, they would provide a loaner. If you look at their website under service, you'll see it advertised there. I bought the car under this assumption. Last week, someone rear ended me causing about 2k in damages. The car was also due a 10,000 mile service. I took it to them, they said no loaner since they were doing bodywork. I just informed Raymond of his promise to me, and what is website advertises. He still said no. I talked with his boss, the downtown gm, and he told me no loaner. He said he didn't care what his website said. Unbelievable. I went to the overall sales manager, told him the story. He said no loaner. I informed him of what his website advertises, he said I was being trivial and smiled and me. I asked if it was so trivial, then give me a loaner or pay for a rental. He said he would look into it. Few hours later, the owner, Paul called. I explained everything to him. He said no loaner. I informed him of his advertising on the website, didn't really care, said he can't be listing all the exclusions, might look into it. Meanwhile, no loaner. This is supposedly Mercedes?? They got my money, smiled as I left. But no one home when I need something. They have false, deceptive advertising. I will continue to pursue a remedy on this, but deal with this dealership at your own peril. More

Enjoyed buying a new car! Paul was a pleasure to work with on buying our new Mercedes. He was very helpful during and after the sale. We'll definitely go back! Paul was a pleasure to work with on buying our new Mercedes. He was very helpful during and after the sale. We'll definitely go back! More

New Mercedes Just bought my first Mercedes, a brilliant blue C300 sedan. WOW, am I happy. It's like they took a sports car and a luxury car and put it in the mixer Just bought my first Mercedes, a brilliant blue C300 sedan. WOW, am I happy. It's like they took a sports car and a luxury car and put it in the mixer and this is what came out! No high pressure sales just a relaxed atmosphere. Our sales rep. Paul was the best. We went to the dealership many times with lots of questions and Paul was always helpful and curtious. Stop in at World Wide Motors, you will be surprised at what they can do for you, i was. John R. More