Mercedes-Benz of Indianapolis

1st issue -Took car in for oil change, underskid plate fell off on I-465 ON THE WAY HOME, was told by service advisor "we didn't do this, buy the part etc etc." Also told us to GET IT OFF THE FREEWAY fell off on I-465 ON THE WAY HOME, was told by service advisor "we didn't do this, buy the part etc etc." Also told us to GET IT OFF THE FREEWAY (are you kidding me??? Told by a grown man to go play in traffic) Finally the shop foreman came in & told the service advisor to shove it and that they would replace it at their expense. 2nd issue -Was told many times over and over and CEL for an intake issue was "not a problem" "nothing wrong" took it to Benz of Lafayette. Not only was it installed backwards somehow, but it's a known issue with the vehicle and mercedes had a bulletin on it. Pretty sure it was Jack Harrel who was the advisor (I now take my Mercedes' an hour out of my way to avoid further issues with their service dept) More

I dropped my car off for scheduled warranty service on 10/31. This appointment has been made a few weeks earlier. The car wasn't ready for pick up the following week before I had to travel out of the co 10/31. This appointment has been made a few weeks earlier. The car wasn't ready for pick up the following week before I had to travel out of the country, which is why I made the appointment for 10/31, providing several days for completion in the worst case scenario so that I could get the car in storage before my trip and bad winter weather. Emma confided in me that it had NOT even been in to a technician by 11/7, which was the last day I could pick it up before I was unavailable for two weeks. Crap! I instructed Emma by all means it had to be kept in doors, not outside, and it had to be hooked to a battery charger. She agreed. About 1 week or so later, I'm overseas and getting a MB app warning that the battery is dangerously low charged. I text Emma. She stated it was only NOT on a charger for 1 day. Not possible. It takes the car about 1.5 weeks for the battery/lithium ion charger to discharge without running. AND the car was still not ready. Total xx, right!??! I'm finally instructed the car is ready for pick up. I pick it up late morning on 11/29. Almost 1 month after dropping it off...for scheduled 2 year service, required recalls (4 or 5 I think, which seems ridiculously high) and center console lid/cover replacement and troubleshooting passenger window issues. But wait! There's more. It is now snowing. Snowing in Indy/Carmel on 11/29 as I pick up the car. Didn't want to drive the car in snow which and wanted to have it in storage before the bad wintry weather started. Too late, apparently. Snow on 11/29. Never should have happened, tho, since I made the appointment for 10/31 and MB Indy took 1 month to get the work completed on it. But wait! There's still more. Once I got the invoice from Emma, exchanged disappointed pleasantries, and took the key fob from her and the technician, guess what? The car wouldn't start. Now the snow is blowing sideways, the car I waited on for a month, has finally been delivered but won't start. First thought, was low battery. But it didn't sound low. It was turning, but not starting. Then, the dreaded low fuel indicator was noticed. Yes, you got it. The car was run out of gas during the 1 month service vacation at MB Indy. Can't make this CRAP up. It is all there. Black and white. The hurtful laughable truth. So, waited another 20 minutes for the embarrassed tech to get a gallon to splash in the tank so that I could start my drive to store the car before the bad weather starts. Oh wait. It already has! More

I stopped by today very frustrated with the Mercedes app and Chris Oliva helped me. He was so patient and helpful! and Chris Oliva helped me. He was so patient and helpful! More

This car dealership is the worst i have ever seen. Scheduling appointment is a hassle to go through. First you have to make a request by submitting the online form. Why not just have a regular date av Scheduling appointment is a hassle to go through. First you have to make a request by submitting the online form. Why not just have a regular date availability picking like everyone else? Then someone will reach out to you for the earliest date which is like a month out. Ok, reply with the selection and no follow up or confirmation at all. You just have to praise that it’s your spot. Took the car in, parts are not ready and was told to come back in a few days. 2 day of work turned out to be a week without a car. Whats the point of scheduling appointment if you cannot take it in? More

The service level for a luxury car company is embarrassing. I scheduled an appt a month in advance with a loaner, arranged my schedule and too time out of my work day to drive to the dealership embarrassing. I scheduled an appt a month in advance with a loaner, arranged my schedule and too time out of my work day to drive to the dealership only to be met with…so, we don’t have any loaners. No advance call, no apologies, just a frank - so what do you want to do? Got a call from someone at the dealership several hours later, while back at work, saying they now had a loaner if I wanted to drive back to the dealership now. Called back - no apology for my earlier inconvenience and when I asked, the customer ‘service’ said it wasn’t they fault that they didn’t have a loaner on the date and time that my appointment was for. Absolutely unacceptable for a company selling luxury cars. I’ll look for other options for service going forward. More

HORRIBLE EXPERIENCE! ! Had a service appointment that i made a month ago, specifically with a loaner because i live quite far from the dealership. First i was made to w ! Had a service appointment that i made a month ago, specifically with a loaner because i live quite far from the dealership. First i was made to wait infront of the service advisor cubicles for about 30 mins before i was attended to. All service reps were busy making phone calls to customers trying to get them to approve more charges on their service which i guess is more priority than attending to a customer standing infront of them. Once finally i was invited into one of the cubicles i am told that theres no loaner available and i would have to get a rental at my own cost. If there were no loaners available this morning then a courtesy call would have been nice so i would have not wasted my time this morning. This is my 3rd time bringing one of my cars here and all 3 experiences have been bad so i am done with this dealership and if this is the attitude they have towards their customers then i am done with the mercedes brand aswell. More

I had my 2-year services due on both our Mercedes, a 2020 GLC-63 AMG & 2017 C300-AMG sport. I scheduled both cars for the same day in order to have my son meet me there and wife bring us back. We dropped off GLC-63 AMG & 2017 C300-AMG sport. I scheduled both cars for the same day in order to have my son meet me there and wife bring us back. We dropped off cars on Wednesday evening so they’d have them first thing in A.M. We made it before closing, so we were able to park them inside. I went to the service advisor area and was immediately met by David Weis, I let him know about the services due, and a couple items of concern. I was losing air in both rear tires of GLC and the C300 had a weird vibration, causing rattling noises, as well as a very slow leak in a couple tires, according to my son. David pulled up my records and found that I had a service agreement for the c300, and the wheel/tire package on both vehicles. He brought one of the mechanics in to have my son describe the vibration/rattling on the C300. Although it was minutes before closing time, and we only expected we were dropping and leaving, David made a point to make sure all concerns were noted properly. *NOTE: While it is very apparent they’re short handed, (as most are lately), David was extremely attentive to what was going on as other customers showed up, had questions, or that the phone wouldn’t stop ringing. It was important enough to him that while we spoke to the mechanic (found out his name was Mike Rowse), David asked if I minded he answered the phone as other colleagues didn’t seem interested (though obviously not busy). He also excused himself twice for just a few seconds to assist customers that appeared very impatient waiting on someone to help (had only been a couple minutes). I don’t want to speculate as to why the other advisors weren’t taking any initiative, but it was obvious they weren’t doing anything else, but David didn’t hesitate to help… So after we explained some minor issues to mechanic Mike that we had with cars, David explained some of the options and sent us on our way. Later that day David called to let me know where they were at with the cars, current charges, and what they had found. I had asked a couple questions that he wasn’t positive of the answer and asked if the mechanic could call/text me. I told him “that’s be great”. A couple minutes later Mike Rowsh (mechanic) calls me to clear up any questions I had, then asks to FaceTime me to show me a couple things on the C300 regarding the rattle/vibration. They thought it was important to show the issues first hand so it wouldn't seem like they were trying to add expensive parts in hopes of fixing issues. As it turned out, one of the rear tires had flat spots all the way around, which was apparently due to having to add air, etc. It was also in need of brakes (rotors & pads) and Mike noted that it seemed my son drive it almost too careful and guessed that he drives very slow and must stop & go quite a bit. I explained that he lived on the IU Bloomington campus and hardly goes over 20mph while constantly stopping at every corner due to stop signs and lots of students walking, running, biking, and on scooters etc. Point is, the mechanic was spot on with everything he noticed. While the call only lasted a couple minutes max, it was very informative and gave piece of mind that cars were in good hands. So much so, I had initially asked David if Mike could take care of servicing both cars (which he did). After all was said and done, David called me again later to explain everything that was done (after getting my approval along the process). He setup the warranty on the tires on BOTH cars, as GLC had plugged holes in rear tires, (I wasn’t aware you shouldn’t plug high performance tires), and C300 had run-flats so had to be replaced. C300 also had new brakes/rotors added. Tires had to be ordered, but still arrived same day, all updates were done, and both cars were cleaned & vacuumed. While owning a Mercedes can be expensive, and service industry is in a really rough place, David took it all in stride and went over and above with every step. While many get upset over not getting special attention (especially at Mercedes), I found it refreshing that David wanted to help those that seemed needed special attention, while asking me if it was ok first. The phone rang the whole time were were there and David made every effort to answer everytime he possibly could, while others stood around. The mechanic was exceptional, and was obviously someone who takes pride in their job and has done it for a very long time. Hopefully both of these gentleman are very well taken care of by a Mercedes, as losing either would be a huge loss! More

100k + $350 but no washer fluid top off? I bought my dream car and did the European Delivery. Well done Mercedes Benz. The new E53 AMG Cab is amazingly smooth when you want it to be and sti I bought my dream car and did the European Delivery. Well done Mercedes Benz. The new E53 AMG Cab is amazingly smooth when you want it to be and still fast enough to warrant the AMG badge. The Indianapolis Dealership does not deliver the same experience as the vehicles. So the best or nothing I suppose. THE FACTS; -The sales rep was fantastic and stuck with me even after the initial sale! Thank you Eric Batt's! -The dealership back office never registered my plates so I was driving on expired plates for 3 weeks. Eric helped me through this little mishap. -Once I notified the dealership they did work hard to process the plates fast but it was painful. -On 12/23/2019, I just stopped in with 3,252 miles on the car to get the washer fluid topped off(no big deal even Jiffy Lube will do this for you). We were informed that we must pay for the fluid and they would fill it at no charge. I feel horrible for the people that have to deliver this message to the customer like me. So I went directly to the Sales Manager. He confirmed and suggested that I want something for nothing. 'Where does it stop? should I replace your batteries, $3 here $3 there. We can not afford to give everything away..." I was fed up. I told him that "top off fluid should be covered, and batteries should be replaced if the customer purchased the car there and is under warranty and does the maintenance with you." He did not agree, and this is the reason for the post. They have every right to charge to "top off fluids". However, we have every right to make others aware and spend our money at other dealerships. -In the end the Sales Manager would not fill the car with fluid, however one of the service team members was able to do the right thing, however it was not inline with the company policy. Thank you! Please note that I confirmed with four other dealerships & Jiffy Lube that they all "top off fluids for free"; 1) Tom Wood Nissan - will top off fluids without an appointment 2) Tom Wood Lexus - will top off fluids without an appointment 3) Tom Wood Audi - will top off fluids without an appointment 4) Loeber Motors Mercedes Benz Chicago - will top off fluids without an appointment at no charge *) Jiffy Lube - Washer Fluid is free anytime / every time! WOW! Now one year later I called back to see if they have changed their policy. They have not. More

Very good service. I had a very friendly and professional experience from World Wide Motors. They provided me very timely updates for the service that helped me to under I had a very friendly and professional experience from World Wide Motors. They provided me very timely updates for the service that helped me to understand what was going on. I am very happy about their service. More

Four days for an estimate After four phone calls and one cisit where I may as well have been invisible, I still have not even gotten an estimate for a basic service. Probably g After four phone calls and one cisit where I may as well have been invisible, I still have not even gotten an estimate for a basic service. Probably great for sales, but a dumpster fire for getting a reaponse regarding service. More