Mercedes-Benz of Jackson - Service Center

Courteous and Time Sensitive I arrived on time and they were ready. Got loaner car immediately and was offered an umbrella to use. Called me as soon as car was ready less than 4 h I arrived on time and they were ready. Got loaner car immediately and was offered an umbrella to use. Called me as soon as car was ready less than 4 hours later and I was on my way back to McComb More

Scheduled Maintenance Service Customer service was superb from the time of reception to settling the repair bill. Mr. Bonner, Service Adviser, went out of his way to ensure I was Customer service was superb from the time of reception to settling the repair bill. Mr. Bonner, Service Adviser, went out of his way to ensure I was satisfied by providing me with a VMI of my vehicle per my request along with continued interaction during the entire repair process. Mr. Robbie Alford, Technician, in my opinion is the best of the best and very meticulous and knowledgeable in making the necessary repairs. Thanks to these two gentleman and the Mercedes-Benz staff that I came in contact with in making my visit an enjoyable one and look forward to these same type of visits in the future. More

Excellent Customer Service Cory Jobe went above and beyond to ensure that my family was able to get to an Dr's appointment in Madison after a last minute change in time. As alwa Cory Jobe went above and beyond to ensure that my family was able to get to an Dr's appointment in Madison after a last minute change in time. As always, they treat you like family. I can't ask anymore than that from anyone. More

Super great service person I really appreciate his ability to communicate the problem with me and to resolve it reasonably. This is my dealership of chores great service person I really appreciate his ability to communicate the problem with me and to resolve it reasonably. This is my dealership of chores I really appreciate the customer service and the personal touch that I received here. More

Service Call on 7/24 This was a very smooth process. All work was done promptly and completely. Very satisfied with the friendliness of everyone. They were waiting on m This was a very smooth process. All work was done promptly and completely. Very satisfied with the friendliness of everyone. They were waiting on me to arrive and ready to service my vehicle More

Complete servicing Cory was very professional and polite. Ensured complete servicing of my vehicle. I did not have to wait all day for my vehicle to be serviced. Cory was very professional and polite. Ensured complete servicing of my vehicle. I did not have to wait all day for my vehicle to be serviced. More

Very professional and Mike is very helpful I have all of my maintenance done at Mercedes Jackson because they do great work, are reasonably priced, do not do unnecessary work, have loaner cars I have all of my maintenance done at Mercedes Jackson because they do great work, are reasonably priced, do not do unnecessary work, have loaner cars and I like working with Mike. He knows my cars and takes care of business. More

Had a few minor issues with passenger side tire not holding All issues were taken care of in a timely manner. The Service representative kept us informed as to what was going on with the car as they had to kee All issues were taken care of in a timely manner. The Service representative kept us informed as to what was going on with the car as they had to keep it several days. The only downside was not having a loaner vehicle available. However, with family in the area, we had transportation, being that we live in Texas and was home for a visit. More

Very pleased Everything was done in a timely manner, and we were kept updated on the progress. Michael has always been great to work with every time we have come f Everything was done in a timely manner, and we were kept updated on the progress. Michael has always been great to work with every time we have come for service. More

painless My service rep was waiting for me to arrive. I was in and out of the dealership and into a loaner car within 10 minutes. My service rep was waiting for me to arrive. I was in and out of the dealership and into a loaner car within 10 minutes. More