From the sales rep to the sales manager, really good experience. I do need to contact the sale manager Ms. June, for my warranty information she said she would email to me though. Other than that I have no complaints.
Every aspect of my purchase was AWESOME!!! Thomas Townsend was the BEST!!! Also, June Alford(F&I) was very detail about every paper and make it simple!!! This is my 3rd automobile to buy from this dealer!!! My overall rating is EXCELLENT!!!!
No sale will ever be totally perfect but they do what they say they’re going to do. My sales advisor PAM MARTIN is the best. She has busted her rear helping me out on a few issues. You can’t beat her. My service advisor MATT SHACKLEFORD has bent over backwards trying to get a few issues corrected and the service managers James and Moe have stood behind the sale. They have all been friendly and have answered their calls and texts on time. They do wfat they say they’re going to do. The service dept may be a little slow but they’re making sure they get the job done right. If not they will make it right so on that part I’m satisfied.
We have purchased vehicles from Lexus, Toyota, Audi, and BMW to name a few local dealerships. Mercedes of Jackson were miles ahead of any other experience. From the moment we walked in we felt at home. Much of this was because of our Salesman Mr. RAYMOND SMITH!! Raymond went over and beyond. He was professional and supreme customer service. I have told EVERYONE Mercedes of Jackson is the best! A+
"Mercedes-Benz of Jackson - Hazzle Free Dealership"
Convenient location with great service staff. Efficient on handling my regular maintenance and a recent recall. Easy to schedule an appointment. Offered loaner when I have needed one to take care of business. The facility is accommodating for staying on site when a loaner isn’t necessary. In short, a hassle free experience.
Great service experience. Cory my service advisor walked out and greeted me by name before I even got out of my car. Vehicle was ready when promised and a loaner vehicle was provided. Can’t remember the girls name that took care of the loaner paperwork but she was awesome also! I actually live part time in Mississippi and part time in North Carolina. Checked service prices in NC and Higginbotham was much more reasonable. Very pleased with this dealership and the associates I dealt with.