I'll be honest I had some major issues with the service department since I've owned my C43. If you will check your records, you will see how long my car has stayed in the shop (mostly from recalls). I even left messages for the service manager but did not get my calls returned or my concerns answered. With that I can say I was pleasantly surprised when I met my new service advisor Jennifer. Props to management for that.
While this place is rather pricey, I am confident that I am getting the best service possible. Danielle is always extremely attentive and very fun to chit-chat with. The staff here always puts my mind at ease whenever I have a problem with my car.
My sales rep James Crossly was very patient with me and didn’t pressure me to purchase something I didn’t need! He was very knowledgeable about the vehicles and answered all my questions. He made sure I was happy with my purchase! I love Mercedes and will continue doing business there
The service was great. This was my first time visiting the dealership at the new location in Madison. The showroom was nice. The service to my vehicle was completed in a reasonable amount of time. I am pleased with the experience.
"I had a oil change it was very quick. I didn't have to wait"
Mr. Cody Wolf was very, very helpful. His custom services was so nice he explained everything. I am so glad he is my repair service person. Please let Cody Wolf stay at the Mercedes place in Jackson Ms. We need people him to service the public. Thank God for him.