Mercedes-Benz of Jackson - Service Center

Exceptional Battery replaced. Car little sluggish starting. Call at the last minute and I was advised to come in for service.My service manager always above and b Battery replaced. Car little sluggish starting. Call at the last minute and I was advised to come in for service.My service manager always above and beyond his assigned duties to provide me with quality and outstanding service every time I visit. More

Awesome scheduled service experience My experience was wonderful, wait time was very short for a Saturday afternoon. Michael Griffing was very helpful. He made sure to explain the deta My experience was wonderful, wait time was very short for a Saturday afternoon. Michael Griffing was very helpful. He made sure to explain the details of the service. He went above and beyond. More

Very impressed! Categorically the best! I always receive the best service, prompt explanations, and timely follow up communication. This goes for every employee I enc Categorically the best! I always receive the best service, prompt explanations, and timely follow up communication. This goes for every employee I encounter at the dealership! More

Scheduled A1 Sevices This whole experience was exceptional. The usage of creating my appointment (online) to turning back the rental vehicle was nothing less than stella This whole experience was exceptional. The usage of creating my appointment (online) to turning back the rental vehicle was nothing less than stellar. As a Director of a IT Service Desk I was very impressed with the exceptional customer focus. The staff there were committed to excellence. Tony the vehicle advisor greeted me upon my arrival kept me informed on the status of my vehicle. The gentleman (believe his name was Rodney) provided me with a nice clean rental vehicle. He processed me quickly and had me on my way. He too was professional and courteous. More

great was very satisfied with the services that was performed on my vehicle. I did not have any complaints or worries I knew my car was in good hands was very satisfied with the services that was performed on my vehicle. I did not have any complaints or worries I knew my car was in good hands More

Timely and very courteous We enjoy the online service being timely , courteous and knowledgeable. The parts department was very helpful with our purchase of floor mats. Thank We enjoy the online service being timely , courteous and knowledgeable. The parts department was very helpful with our purchase of floor mats. Thank you very much for taking the extra time. More

Seevice Very courteous and knowledgeable. Very nice atmosphere and I even drank a hot chocolate. Definitely a great experience and I will go again. Thank you Very courteous and knowledgeable. Very nice atmosphere and I even drank a hot chocolate. Definitely a great experience and I will go again. Thank you More

Fast, efficient and courteous. I got my service completed ahead of schedule. Was in and out in with just a little wait in the comfortable waiting area. Pamela is always extremely I got my service completed ahead of schedule. Was in and out in with just a little wait in the comfortable waiting area. Pamela is always extremely polite and provides excellent service advice. More

Pamela saved the day! Pamela in service really came to my rescue... She stayed well after closing just to make sure that I and my crippled car made it in and had a clean ne Pamela in service really came to my rescue... She stayed well after closing just to make sure that I and my crippled car made it in and had a clean new loaner car waiting so I could get back home safely. More

Brought car in for service; waited for it; no problems. I brought my vehicle in for a 12 month check-up. I waited for it; I was pleased with the wait time, and I was pleased with the service. I brought my vehicle in for a 12 month check-up. I waited for it; I was pleased with the wait time, and I was pleased with the service. More