Mercedes-Benz of Jackson - Service Center

Dead battery Dying battery replaced under warranty with no problems. Vehicle was ready at the agreed upon time. Handled with no prior appointment and very little h Dying battery replaced under warranty with no problems. Vehicle was ready at the agreed upon time. Handled with no prior appointment and very little hassle. More

Great as always The best service and customer service. Feel like part of your family from the monent you walk in. Kept me up to date on the progress of my car. The best service and customer service. Feel like part of your family from the monent you walk in. Kept me up to date on the progress of my car. More

Catching up Maintenance Just bought this used vehicle and wanted to get initial service on all fluids, etc. Also, I wanted to establish a relationship with local dealer and s Just bought this used vehicle and wanted to get initial service on all fluids, etc. Also, I wanted to establish a relationship with local dealer and service representative. More

Excellent service from all at the dealership. I have had several Mercedes over the past years, all at this dealership, My experience has always been totally satisfactory. They accommodate my nee I have had several Mercedes over the past years, all at this dealership, My experience has always been totally satisfactory. They accommodate my needs for loaner or rental car when I need it. They are courteous and efficient. They couldn't do a better job. I interface with Thomas Townsend when I get a new car. He is very helpful and attentive. He is very responsive when I have questions and answers any requests very quickly and thoroughly. This is an excellent dealership. More

Great service!!! Toni, the service representative, is awesome!! The facility is always clean. The employees are friendly. And the coffee is delicious. Lastly, they hav Toni, the service representative, is awesome!! The facility is always clean. The employees are friendly. And the coffee is delicious. Lastly, they have the best customers!! More

Professional, courteous and helpful. The service I received was excellent and timely. I was kept informed from start to finish. The service attendant was professional, knowledgeable and c The service I received was excellent and timely. I was kept informed from start to finish. The service attendant was professional, knowledgeable and courteous. Checking my car in and out was easy and convenient. More

Service My service provider Tony was very helpful. I did not have an appointment, my battery needed replacing. He fix me into his very busy schedule and pro My service provider Tony was very helpful. I did not have an appointment, my battery needed replacing. He fix me into his very busy schedule and provided excellent service, keeping in tough to let me know the status of my vehicle. Once it was finished, I was told what time to pick it up and it was ready. Great customer service all the way! More

Excellent service when I had a flat tire I got a flat tire late one night and was able to leave my ML 350 in the early bird section the next morning. Not only did they have the tire I needed, I got a flat tire late one night and was able to leave my ML 350 in the early bird section the next morning. Not only did they have the tire I needed, but they carefully put the spare and all the equipment back and cleaned my car! More

Check engine light. My Sprinter van had a "check engine" light on and needed evaluation. They got me in the following morning when I called. It was determined an after s My Sprinter van had a "check engine" light on and needed evaluation. They got me in the following morning when I called. It was determined an after sensor in the DEF system needed replacing. This was done in a timely manner the service rep kept me posted throughout. The service was covered by warranty so I was especially pleased. More

Service I was very satisfied with the service I received. I was processed through quickly and given a loaner car. I was able to text and get the status upda I was very satisfied with the service I received. I was processed through quickly and given a loaner car. I was able to text and get the status update on my car. My car was ready when promised. Professional and friendly customer service. More