Mercedes-Benz of Jackson - Service Center

Great first service This was our first service on the car we purchased from Mercedes-Benz of Jackson. Everything was perfect...from scheduling to day of service. We have This was our first service on the car we purchased from Mercedes-Benz of Jackson. Everything was perfect...from scheduling to day of service. We have been very pleased with the entire dealership. More

very very good. My service Rep Cory Jobe is the best Cory kept us informed on each step of the service process. They provided a loaner car for our use while the repairs were being completed. Cory kept us informed on each step of the service process. They provided a loaner car for our use while the repairs were being completed. More

Great Service From check-in to departure, always a grand experience.. The atmosphere is always pleasant and the facility is amazing.. I finally utilized the workout From check-in to departure, always a grand experience.. The atmosphere is always pleasant and the facility is amazing.. I finally utilized the workout room (grade A+).. Always a joy to visit this dealership.. More

80,000 Mile Service Excellent service and very accommodating with loaner transportation. I am out of state and have to travel 90-miles to get to the dealership so it's Excellent service and very accommodating with loaner transportation. I am out of state and have to travel 90-miles to get to the dealership so it's important to have another car while service is being conducted. The Shreveport dealership west of me no longer provides this service which is why I keep using Jackson's location. More

My vehicle burned totally up due to poor quality service. Had my vehicle serviced for an out of town trip. My car caught on fire because the oil cap was left off. I have spoken to assistant manager regardin Had my vehicle serviced for an out of town trip. My car caught on fire because the oil cap was left off. I have spoken to assistant manager regarding the fact that my vehicle burned totally up--but, I have yet to hear from anyone at the dealership. I am sure it is because of liability reasons, but no one has called to check on my mental well being after experiencing this event. Very poor customer relations. More

A great experience with Michael Griffin Michael Griffin is exceptional with his courtesy, professionalism and knowledge. He greets you with a smile even on the phone. Thank you for your pati Michael Griffin is exceptional with his courtesy, professionalism and knowledge. He greets you with a smile even on the phone. Thank you for your patience. More

Great - fast service. The service was completed and the car returned clean. Service was excellent and completed sooner than I expected. I would definitely recommend this The service was completed and the car returned clean. Service was excellent and completed sooner than I expected. I would definitely recommend this dealership to anyone with a MB vehicle. More

Very helpful The ease of making the appointment and the efficiency of the service made me give the stars I did. Also, Michael Griffing was very helpful in explaini The ease of making the appointment and the efficiency of the service made me give the stars I did. Also, Michael Griffing was very helpful in explaining to me what was going on with my engine light. I highly recommend this dealership. More

Very Pleased It was time for my A3 service. Very timely and kind personnel. Cody was the service advisor and a nice guy. Thanks so much and see you next time. It was time for my A3 service. Very timely and kind personnel. Cody was the service advisor and a nice guy. Thanks so much and see you next time. More

Oil change My oil change was done in a timely manner. Enjoyed talking w/ some of the staff while I was waiting on car to get serviced. My oil change was done in a timely manner. Enjoyed talking w/ some of the staff while I was waiting on car to get serviced. More