Mercedes-Benz of Jackson - Service Center

Great Customer Service The service representative, Michael, was very helpful. He explained all I needed for servicing at the time from the reminders illuminating in my dash The service representative, Michael, was very helpful. He explained all I needed for servicing at the time from the reminders illuminating in my dash.. He listened to my concerns and gave me helpful, rational options that allowed me to make the best choices for my circumstances. So pleased to have found a service rep. in which I feel confidence. More

Awesome Customer service is great. Facility including waiting area, and restrooms are very clean. Technology is provided to guest. All employees are very appr Customer service is great. Facility including waiting area, and restrooms are very clean. Technology is provided to guest. All employees are very approachable. The employee retention rate is high. That speaks volumes of MB. More

Very nice I dropped in one afternoon to have my blu-tec additive replaced and they took me right in and filled me up in about an hour. It was nice that I could I dropped in one afternoon to have my blu-tec additive replaced and they took me right in and filled me up in about an hour. It was nice that I could do that. More

The Best Service experience I have ever received from dealer This dealership was on point with courtesy, explaining to me what was going on with my vehicle and what it would take to solve the problem, and about This dealership was on point with courtesy, explaining to me what was going on with my vehicle and what it would take to solve the problem, and about how long it would take. Also, they made me feel like I was a member of their family. This was never expected at all because I didn't purchase my vehicle from this dealership. T More

Excellence Pamela in the service dept is a dream to work with. Have used her twice & was completely satisfied with her! Highly recommend her as a service consult Pamela in the service dept is a dream to work with. Have used her twice & was completely satisfied with her! Highly recommend her as a service consultant! More

Excellent experience Great treatment - Pamela is a asset to the organization - free loaner! Previous service for replacement of faded burl trim was also excellent. Desp Great treatment - Pamela is a asset to the organization - free loaner! Previous service for replacement of faded burl trim was also excellent. Despite the fact that they are the only M/B dealer in town, they have been great in my dealings with them. More

The greatest service as ALWAYS! My appointment time is always honored and and service is performed in a timely fashion. The waiting areas are very nice and I can relax and enjoy the My appointment time is always honored and and service is performed in a timely fashion. The waiting areas are very nice and I can relax and enjoy the area where there is a t.v. or go to an area that is more quiet. More

Great Service Tony was great as always and so was the young man that helped with my loaner car. I have never experienced the friendliness and caring that I received Tony was great as always and so was the young man that helped with my loaner car. I have never experienced the friendliness and caring that I received from those two. I will always bring my wife's and daughter's cars here. More

Great Customer Service As always my customer service experience was great. Tony and Brian were very helpful and pleasant and we're genuinely interested in making sure that As always my customer service experience was great. Tony and Brian were very helpful and pleasant and we're genuinely interested in making sure that my car was repaired quickly. Brian made sure that a car was available so I would have transportation. I also like the method of communication by text message. This method keeps me updated while I am in meetings and unable to answer the telephone. More

Excellent Everything was perfect !! From the time I arrived up until the point when my service was completed. I would highly recommend this dealership to everyo Everything was perfect !! From the time I arrived up until the point when my service was completed. I would highly recommend this dealership to everyone . More