Mercedes-Benz of Jackson - Service Center

My experience with Higginbotham Mercedes-Benz great has been a wonderful experience. I truly enjoy seeing how they step up and work as as a team. You can see that they all want the customer to feel tha been a wonderful experience. I truly enjoy seeing how they step up and work as as a team. You can see that they all want the customer to feel that they are "number one". So let them know, as I always tell them, THANKS FOR ALL THEY DO TO MAKE MY VISIT A PLEASANT EXPERIENCE. More

My wife and I were very pleased with the professional service by Mercedes-Benz of Jackson, Mississippi; especially with the gracious courtesy of Mr. Bonner, the service advisor. service by Mercedes-Benz of Jackson, Mississippi; especially with the gracious courtesy of Mr. Bonner, the service advisor. More

I made appointment. loaner was waiting on me. Pam went over all work to be performed and estimate costs. work was great. I'll be back. over all work to be performed and estimate costs. work was great. I'll be back. More

From arrival to departure, this was the best service experience I have had. It was very clean. Refreshments including ice water were easily available and complimentary. The service was discussed in a experience I have had. It was very clean. Refreshments including ice water were easily available and complimentary. The service was discussed in an office and not outside or in the work area. I am very pleased. More

I received great service and everyone in the service department was very friendly and went out of their way to be helpful and to answer all the questions I had about my car. department was very friendly and went out of their way to be helpful and to answer all the questions I had about my car. More

I was treated in a very friendly manner and got a call from the service man (person I saw when I got there, can't remember his name) that my car was ready at the time it was promised. It did take a littl from the service man (person I saw when I got there, can't remember his name) that my car was ready at the time it was promised. It did take a little long for the car to be brought to me when I picked it up, but he was very apologetic for the wait and the car looked great. Appreciate the wash and vacuum. More

Pamela was efficient, courteous, and very knowledgable. She kept me informed about what was going on with my car - honest, straight-forward, and very friendly. She kept me informed about what was going on with my car - honest, straight-forward, and very friendly. More

Tony was very friendly and professional...I did not have an appointment, but he worked me in and had my car ready on time...Great job! an appointment, but he worked me in and had my car ready on time...Great job! More

Excellent experience. The team was on schedule and processed my vehicle as agreed. I was given a ride to and from my office in a timely manner. My only complaint about price, is simple. It always cost processed my vehicle as agreed. I was given a ride to and from my office in a timely manner. My only complaint about price, is simple. It always costs too much. However, having said that, my vehicle is 10 years old and still running very well and I understand that a 100K mile service involves a lot of work amd materials. More

Tony was awesome. I was going on an unplanned trip and he serviced my ML350 in less than 2 hours (service A) and got me on the road. I am grateful for his amazing customer service. serviced my ML350 in less than 2 hours (service A) and got me on the road. I am grateful for his amazing customer service. More