Mercedes-Benz of Jackson - Service Center

Pamela Cousineau is always helpful and upbeat. She keeps me posted on what's going on, even with routine maintenance so I can plan my day accordingly. Darrell (the courtesy driver) is also always friendly me posted on what's going on, even with routine maintenance so I can plan my day accordingly. Darrell (the courtesy driver) is also always friendly and out-of-his-way to take care of his pickups and drop-offs. More

The overall service was fantastic. Customer service skill of your employees exceeded expectation and look forward to future service from Mercedes Benz and the service they provide. skill of your employees exceeded expectation and look forward to future service from Mercedes Benz and the service they provide. More

Tony Bonner was an experienced service tech and very professional. He offered tips and suggestions. Tony was able to answer all of our questions in a professional understanding matter. We felt secure an professional. He offered tips and suggestions. Tony was able to answer all of our questions in a professional understanding matter. We felt secure and confident with him. We, also, recommended him to a friend. Thanks again Tony!!! More

Great and timely service! Made me feel very welcome. John was very friendly and took very good care of me and my vehicle. Definitely would recommend! was very friendly and took very good care of me and my vehicle. Definitely would recommend! More

Great customer service. Was waited on as soon as I arrived and was give a car to drive while mine was being serviced. The entire process was easy. arrived and was give a car to drive while mine was being serviced. The entire process was easy. More

Pamela made it so easy! She was cheerful, knowledgeable, friendly, efficient and a delight to work with. She even reset the dash clock for us! This lady is a HUGE asset to Higginbotham. friendly, efficient and a delight to work with. She even reset the dash clock for us! This lady is a HUGE asset to Higginbotham. More

I was only in town for the day. The service adviser was aware of my challenges and had everything set up for me, including bringing in the specialist to take care of a scratched wheel. They had a loaner ca aware of my challenges and had everything set up for me, including bringing in the specialist to take care of a scratched wheel. They had a loaner car ready for me so I could take care of business matters. Lastly, the car was ready EXACTLY when they said it would be which allowed me to satisfy all of my commitments for the day. More

Parts prices appear to be full retail-- need to be more reasonable on parts pricing. Service rep is always very helpful and interested. Customer waiting area is pleasant and very customer friendly, offeri reasonable on parts pricing. Service rep is always very helpful and interested. Customer waiting area is pleasant and very customer friendly, offering an assortment of amenities. I have confidence that they do the job right. More

I scheduled an oil change with the a gentleman named Thomas, who was very friendly and knowledgeable. He also went as far as letting me know about some other things going on with my vehicle. I already k Thomas, who was very friendly and knowledgeable. He also went as far as letting me know about some other things going on with my vehicle. I already knew about them, but I appreciate him checking into them further so that he would be familiar at a later date. More

The waiting time was very short. I only came to the The waiting time was very short. I only came to the Mercedes Benz dealership to have a bulb put in my vehicle because on my way to work, I received a The waiting time was very short. I only came to the Mercedes Benz dealership to have a bulb put in my vehicle because on my way to work, I received an error message that said "parking lamp front right". More