Mercedes-Benz of Jackson - Service Center

The way it should be In and out in the proper time. Part installed. Auto cleaned very good. Cory very nice. Seems to be my last visit here so I will see you at new locati In and out in the proper time. Part installed. Auto cleaned very good. Cory very nice. Seems to be my last visit here so I will see you at new location. More

Scheduled Vehicle Recall Service I received prompt check in service from Michael Griffing at the dealership. I was notified by text when service was competed and my vehicle was sparkl I received prompt check in service from Michael Griffing at the dealership. I was notified by text when service was competed and my vehicle was sparkling clean inside and out! More

A GREAT service experience.. Because I was treated with great respect and was kept informed on the status of my vehicle. Service advisor was quite patient and knowledgeable of my Because I was treated with great respect and was kept informed on the status of my vehicle. Service advisor was quite patient and knowledgeable of my service concerns. More

Mercedes Sprinter Tioga RV After hours of research and phone calls trying to find someone to work on our 2012 Tioga Sprinter RV, I just lucked up and found that your dealership After hours of research and phone calls trying to find someone to work on our 2012 Tioga Sprinter RV, I just lucked up and found that your dealership handled these vehicles. To. My knowledge you have the only Sprinter repair shop anywhere. We were prepared to drive to Indiana where the Fleetwood factory is to have someone check out our vehicle since we had a check engine light on. Jeff was very knowledgeable and got us back on the road the same day. We will spread the word to everyone we meet who has a sprinter RV. More

Tony is awesome Again Tony shows his outstanding customer focus skills. He explained to me what's involved in a scheduled B checked up. I was also told my vehicle s Again Tony shows his outstanding customer focus skills. He explained to me what's involved in a scheduled B checked up. I was also told my vehicle should be ready around 1ish. I was presented with a loaner vehicle which was clean (gas light was on and I added $10 worth of gas). Tony called around 12:45 informing me my vehicle was ready. Once o arrived Tony went over my vehicle checklist and told me the condition of my vehicle. MB of Jackson should be very proud of an ambassador like Tony. I appreciate the service received and the friendliness of the staff. Thanks Team! More

Didn't Miss One Meeting! One of the most trying times in a person's life is the fear of being stranded on the road-helpless. It happened to me. MB Roadside Service came to my One of the most trying times in a person's life is the fear of being stranded on the road-helpless. It happened to me. MB Roadside Service came to my rescue and got me to service. While waiting for the tow, I went online and set up an appt. I was placed on the next day and there were no loaner cars available! I had meetings all morning! When I arrived Pamela immediately got Norman and the shuttle to get me to my meetings. I was assured the earliest service possible. By the next morning I was completed, cleaned and off to my next meeting. Thanks to Justin, I even got my mobile phone Bluetooth synchronized to my S550. I had a blessed experience and I Didn't Miss One Meeting! More

The service is always top knoch. Tony Bonner is the best, always professional and courteous. My Car broke down over the Labor Day weekend, I called embrace then called Tony who made s Tony Bonner is the best, always professional and courteous. My Car broke down over the Labor Day weekend, I called embrace then called Tony who made sure my car and I were taken care of when we arrived at the dealership on that Saturday. He got me set up with a loaner car and Tuesday when everyone returned to work, they had my car ready to go. More

I was very satisfied with my service. I am always satisfied with the prompt and courteous service I receive from the service department. They take care of me in a timely manner. I am always satisfied with the prompt and courteous service I receive from the service department. They take care of me in a timely manner. More

Customary Great Experience I was timely greeted by Mr. Bonner upon my arrival, and as is customary he took time to briefly confirm my service/repair needs as per our earlier con I was timely greeted by Mr. Bonner upon my arrival, and as is customary he took time to briefly confirm my service/repair needs as per our earlier conversation. I was promptly given use of a loaner vehicle of the same class that I own, and upon completion of the work my vehicle was returned to me having been washed and vacuumed. In sum, my most recent visit was consistent with each prior experience, and as such I plan to continue to rely upon this dealership for any MB service and repair needs that may arise. More

Top Shelf! I arrived early for a scheduled service appointment and was immediately worked in as to meet my time constraints. Can't wait to see the new facility! I arrived early for a scheduled service appointment and was immediately worked in as to meet my time constraints. Can't wait to see the new facility! More