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Mercedes-Benz of Lehigh Valley

Allentown, PA

Overview
Employees
Reviews
Vehicles
4.7
305 Reviews
Mercedes-Benz of Lehigh Valley is located in Allentown, PA also serving Easton, Bethlehem, Coopersburg, Emmaus and the surrounding areas. We look forward to seeing you!
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3401 Lehigh St

Allentown, PA

18103

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Showing 305 reviews

April 20, 2024

I paid for my car to be fixed and the car still is not working. Asked for money back. Said that they can’t give me money back. Do not trust this place with my car. I tried to talk and they never responded More

by Ngochi2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Spanitz
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Apr 22, 2024 -

Mercedes-Benz of Lehigh Valley responded

We're really sorry to hear about your experience. It's our goal to provide reliable service and clear communication, so it's concerning that this wasn't the case for you. We'd like a chance to make things right - please reach out directly so we can discuss further how best we can assist you with this situation. Thank you, Rex Weaver - Service Director - (610) 967-0827

Helpful
April 17, 2024

Rick Spanitz and his staff are the best! I have worked with Mr. Spanitz over 30 years and he is why I keep coming back. More

by appraisals_keyrealty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Spanitz
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Apr 17, 2024 -

Mercedes-Benz of Lehigh Valley responded

We're so glad to know that Rick and our team at Mercedes-Benz of Lehigh Valley have been able to provide you with top-notch service over the years. Your loyalty means a lot, thank you for sharing your experience!

Helpful
April 16, 2024

My service exp with Juan an crew, above professional an knowledgeable, great Mercedes experience. Ty More

by Mmasters69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Goodwin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kordwitz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Kim
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Sangiorgio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Wood
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan
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Apr 16, 2024 -

Mercedes-Benz of Lehigh Valley responded

We are glad to hear that Juan and the team were great to work with. Thank you for trusting Mercedes-Benz of Lehigh Valley with your automotive needs!

Helpful
April 13, 2024

Professional On time Very good work Excellent communication Honest Respectful Very good service Be safe More

by smoussa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2024 -

Mercedes-Benz of Lehigh Valley responded

We're delighted to know you had such a positive experience at Mercedes-Benz of Lehigh Valley! Your feedback about our professionalism, timeliness and communication is greatly appreciated.

Helpful
April 13, 2024

Everyone is friendly and helpful. Dealership is modern and clean. Waiting area is great. Overall experience was great. More

by Bugoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Apr 15, 2024 -

Mercedes-Benz of Lehigh Valley responded

We're glad to know you had a great experience at Mercedes-Benz of Lehigh Valley and enjoyed our modern, clean dealership. Thanks for the positive feedback!

Helpful
April 12, 2024

They are responsive to my questions and give great customer service! They always treat me like I’m their best customer. More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Martinez
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Apr 12, 2024 -

Mercedes-Benz of Lehigh Valley responded

Jack, we're delighted to know you've had such a positive experience with our team at Mercedes-Benz of Lehigh Valley. We always aim to provide top-notch service and treat all customers as the best! Thanks for your feedback.

Helpful
April 12, 2024

Great experience, as usual. Customer service representatives were open and honest about a repair that wasn't required. The turnaround time was great. More

by DavidRussell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
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Apr 12, 2024 -

Mercedes-Benz of Lehigh Valley responded

David, we appreciate your feedback! Our team at Mercedes-Benz of Lehigh Valley always aims to provide honest and efficient service. Thanks for trusting us with your vehicle's needs!

Helpful
April 09, 2024

Juan is a great asset to Mercedes! Very professional, answered all of our questions. Contacted us during our service and upon completion. More

by ahtdcabs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2024 -

Mercedes-Benz of Lehigh Valley responded

We're glad to know that Juan was able to provide you with a professional and informative service experience at Mercedes-Benz of Lehigh Valley. We appreciate your feedback, it's always great hearing from our customers!

Helpful
April 06, 2024

Always excellent service and always courteous. Rick Spanitz is the best service professional. Have had Mercedes vehicles since 1989 and have always dealt with this dealership. Rick was my service More

by stanp46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Sangiorgio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2024 -

Mercedes-Benz of Lehigh Valley responded

We're so glad to know that you've had consistently excellent service with us at Mercedes-Benz of Lehigh Valley, especially from Rick! We appreciate your loyalty and look forward to many more years of serving you.

Helpful
April 05, 2024

Juan in the service department was very helpful and was good at keeping me informed of the status of my car More

by Freckles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Report | Print
Apr 08, 2024 -

Mercedes-Benz of Lehigh Valley responded

We're glad to know that Juan in our service department was able to keep you well-informed about your car's status at Mercedes-Benz of Lehigh Valley. Thanks for the positive feedback!

Helpful
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