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Mercedes-Benz of Lehigh Valley

Allentown, PA

4.8
479 Reviews
Mercedes-Benz of Lehigh Valley is located in Allentown, PA also serving Easton, Bethlehem, Coopersburg, Emmaus and the surrounding areas. We look forward to seeing you!
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3401 Lehigh St

Allentown, PA

18103

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Showing 479 reviews

February 26, 2023

Above excellent derive from Liz and Ray. Buying process was smooth and hassle free. Very satisfied customer. More

by kharma1955
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elizabeth Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramon
February 23, 2023

Professional, respwctful kept me informed , all staff kind respectful ,extremely clean and quiet waiting room More

by Kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
February 17, 2023

My brakes were squeeze and I was told this happens to all GLC 300 2021 More

by Monica Price
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rick
February 17, 2023

I’ve been to several Mercedes dealerships but the Lehigh Valley facility is by far the best. Staff is friendly and professional, and the faculty is immaculate. The customer lounge is comfortable and has ref More

by Doreen
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick and Ray
February 11, 2023

Could not have been more friendly or helpful. The service advisor did everything he could to make the repair process fast and efficient. More

by Pkandianis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick in Service
February 11, 2023

Clean and well run. Efficient service department. Cost seemed fair for items performed. Treated well More

by Dean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Kordwitz
February 04, 2023

Great service. Everyone was so friendly and helpful. And the waiting area lounge is amazing. Fresh coffee and danishes while watching 3 tv's with different progra More

by maureenleaswitch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 30, 2023

Service was great, and timely. Call center was not helpful and did not answer my questions. More

by Lessmiss
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Sangiorgio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2023 -

Mercedes-Benz of Lehigh Valley responded

Thank you for your feedback. The manager of the call center would love to hear what happened in an effort to address concerns. Theresa can be reached at 610-965-1237

January 30, 2023

Very good Service Dept with knowledgeable techs. Work done correctly & timely. Rick, Service Writer, listens & is responsive. Still have some non Service concerns to resolve. More

by Driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Goodwin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rex
Feb 01, 2023 -

Mercedes-Benz of Lehigh Valley responded

Thank you for your positive feedback! If you would like to speak to someone about your non-service concerns, please feel free to contact our Customer Experience Manager, Beth. She can be reached directly at 610-965-1245

January 30, 2023

Martinez is on point from product knowledge to delivering outstanding service. He will not disappoint you. Keep up the great work. More

by Brian DiPasquale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martinez
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