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Mercedes-Benz of Little Rock
Little Rock, AR
1,126 Reviews
Mercedes-Benz of Little Rock has been the Flagship of the Riverside Motors Group since 1971. We are locally owned which allows us to provide an experience where our customers become family and we have the opportunity to serve them for generations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
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Showing 1,126 reviews
August 18, 2018
Great work in great time I took my vehicle in for service B. I was early so I waited outside. Service doors opened promptly at 0730. Service advisors were there waiting. L I took my vehicle in for service B. I was early so I waited outside. Service doors opened promptly at 0730. Service advisors were there waiting. Loaner car rep was not there but that created no delay. Staff worked efficiently to get me in my loaner. Drop off was about 15 minutes. I was noticed before 1300 that my vehicle was available. When I walked in to pickup my vehicle I was greeted. My service advisor with with someone but as soon as she finished she completed my paperwork to get me on my way. Kym was great! I was very pleased with the service and advisors. More
by P. Muldrow
Verified CustomerEmployees Worked With
Kym Phillips
August 18, 2018
Poor communication Service was very poor no communication at all in service department. Mrs patti was awesome Josh worked on my car for 3 days and his attitude was ter Service was very poor no communication at all in service department. Mrs patti was awesome Josh worked on my car for 3 days and his attitude was terrible that was my 1 bad experience with them until now. More
by RHONDACONLEY01
Employees Worked With
August 18, 2018
Courteous but Poor Communication Overall had my vehicle for nearly 2 weeks to replace a simple trunk lift and routine maintenance. Poor communication with me when parts arrived, when Overall had my vehicle for nearly 2 weeks to replace a simple trunk lift and routine maintenance. Poor communication with me when parts arrived, when they were bringing me my vehicle. Replaced wrong lift requiring it to be done again. Very courteous in all communications...just seemingly inept. Did pickup and drop off my vehicle since it was a 100-mile round trip to the dealership. More
by MercedesOwner
Employees Worked With
Stephen, Cory
August 18, 2018
Kym is excellent! The service is excellent. Kym pays special attention to details. I was given a loaner, which was an extra plus for me. My car was in for a recall ser The service is excellent. Kym pays special attention to details. I was given a loaner, which was an extra plus for me. My car was in for a recall service. More
by AEASROY
Employees Worked With
Kym Phillips
August 18, 2018
Service I felt the service at little rock Mercedes Benz was out standing and services manager understood their jobs backwards and forwards and time in whi I felt the service at little rock Mercedes Benz was out standing and services manager understood their jobs backwards and forwards and time in which service was done reasonable last but not least the price was right More
by HERBIE48
Employees Worked With
Kym Phillips
August 18, 2018
Awesome Total class From the beginning to the final sale- everyone was kind - courteous and service minded- I was a little cold sitting in the showroom so th Total class From the beginning to the final sale- everyone was kind - courteous and service minded- I was a little cold sitting in the showroom so the guy came outside to accommodate me More
by MBAILEY7
Employees Worked With
Francesco Havas, David Wheeler, Carey Gavito
August 18, 2018
Not happy Noone was helpful, and i feel I was over charged. There is no reason the labor should cost more than the parts. I was without my car for 7 days with n Noone was helpful, and i feel I was over charged. There is no reason the labor should cost more than the parts. I was without my car for 7 days with no loaner car. I asked them to fix the recall problem on the call, they said the part was not available. They never said they will re-order it, they never said they will make an appointment once the get the part. This experience made me want to go to infinity and buy a car. More
by jaylond123
Employees Worked With
Allen Blair, Kym Phillips
August 17, 2018
Drive in service vs calling ahead Calling in to schedule service was a waste of my time. I called numerous times and left my # for a call back to schedule service, with Kim (my service Calling in to schedule service was a waste of my time. I called numerous times and left my # for a call back to schedule service, with Kim (my service rep). No One ever called me back!!! So I decided to drive in when I was in Little Rock to see about dropping my car off and getting a courtesy car til I would be back in town to pick up my car, couple days max. Josh was there to help with a pleasant smile. Plus he got me in a courtesy car for a couple of days!! Which was really helpful! Thank you Josh! More
by ljack623
Employees Worked With
Josh Winegar
August 17, 2018
Dissatisfied Mercedes Benz. Of Little Rock kept my 2016 C300 4matic for four weeks and failed to satisfactorily complete a repair on the grinding/ rubbing sound in Mercedes Benz. Of Little Rock kept my 2016 C300 4matic for four weeks and failed to satisfactorily complete a repair on the grinding/ rubbing sound in the steering column as it automatically adjusts upon start up. The service advisor was very courteous and professional and a courtesy vehicle was provided. I am disappointed that the repair wasn’t completed in a timely and satisfactory manner. More
by tereseoliver7
Employees Worked With
Stephen Robinson
August 16, 2018
Above expectations Josh was knowledgeable and courteous. Loaner car was ready wen I got there and my SUB was ready before expected date. Hassle free. Understanding about Josh was knowledgeable and courteous. Loaner car was ready wen I got there and my SUB was ready before expected date. Hassle free. Understanding about my concerns and took care of above my expectations. You bet I’ll there to lease my 3rd Mercedes from you as soon as the current least is up. More
by merchant3663@gmail.com
Employees Worked With
Josh Winegar - SERVICE
