Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Little Rock
Little Rock, AR
1,091 Reviews
Mercedes-Benz of Little Rock has been the Flagship of the Riverside Motors Group since 1971. We are locally owned which allows us to provide an experience where our customers become family and we have the opportunity to serve them for generations.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,091 reviews
August 06, 2018
Pricey vehicle for poor service I went with a Mercedes dealer thinking I would receive top quality service and benefits, I’ve been severely disappointed. My vehicle is brand new and I went with a Mercedes dealer thinking I would receive top quality service and benefits, I’ve been severely disappointed. My vehicle is brand new and it’s already been in the service department three times! Every time I’ve scheduled a service I’ve had to wait at least two weeks, if not longer, to be seen. On one occasion the service department promised they would deliver me to my place of employment via their “courtesy shuttle “, wrong! I was left stranded and a Ford representative drive me to my place of employment😡 step up your game Mercedes, you may sell me a vehicle once but you don’t keep customers with poor service. More
by was755
Verified CustomerEmployees Worked With
Kevin Wilson
August 05, 2018
No one ever answers the phone in the Service Dept . I had t! It took over 9 hours for Service B to be completed on my car. When I questioned that they said they were behind from the day before. As I said , this It took over 9 hours for Service B to be completed on my car. When I questioned that they said they were behind from the day before. As I said , this is my 5 th Mercedes and I have never had this problem with making an appointment or taking that long for service to be completed. I had to call numerous times before anyone answered the phone, I left a message and never was called back for an appointment, You should have someone answering the phone on every call. Or saying hold please and coming right back More
by dancecity
Employees Worked With
Other Employees :
My Service Rep I was given was trying very hard but I had never had him before. , Steve Roscoe, Carey Gavito
August 05, 2018
Great experience Great friendly staff!!! Happy with our purchase!!! Just great people selling an exceptional product!!! Everyone is so friendly and helpful!!! Great pl Great friendly staff!!! Happy with our purchase!!! Just great people selling an exceptional product!!! Everyone is so friendly and helpful!!! Great place to get your next auto!!! More
by CLETA.HARDY
August 04, 2018
wonderful Your people are very knowledgeable . In addition to servicing my car they are always available to answer questions about the features on my car. Ver Your people are very knowledgeable . In addition to servicing my car they are always available to answer questions about the features on my car. Very nice staff More
by BONNIEHARTZ53
Employees Worked With
Do not remember name of man who helped me
August 04, 2018
Supenion Dignostics It took five days to get the results back and that was a result of me texting twice and calling four different times. I was told that it had not been It took five days to get the results back and that was a result of me texting twice and calling four different times. I was told that it had not been done on the third business day after I drop it off at 8:30 A.M. I found out that it had been diagnosed at the time I was told that it had not so I called two days later and got The info with inflated repair prices before taxes. By that I mean the tax was not included so it would have been even more. No pleased More
by $RichGuy
Employees Worked With
Kym Phillips
August 03, 2018
Service.. I took my vehicle in for servicing. The Staff were Professionals. They responded when I had questions in a timely manner. They communicated with me e I took my vehicle in for servicing. The Staff were Professionals. They responded when I had questions in a timely manner. They communicated with me every step of the way until the job was complete. I highly recommend this Dealership for all of your Mercedes Benz needs.. I will only use them to take care of my vehicle. More
by ABCOOKE2001
Employees Worked With
Jeff Corder, Shane Haas, Carey Gavito, Allen Blair, Kym Phillips
August 03, 2018
Good service poor parts! The service was excellent. My main issue with this service call was the need to replace a $500 part (a trunk latch). My problem is that the identical The service was excellent. My main issue with this service call was the need to replace a $500 part (a trunk latch). My problem is that the identical part (same part number) had been replaced three years ago. That a very expensive part that is so infrequently used should only last about 2 years (it actually broke again about 9 mounts ago) and not be covered by any warranty seems ludicrous. I am very unhappy about this outcome. More
by PMCORRY
Employees Worked With
Kym Phillips
August 03, 2018
Very nice and friendly atmosphere Service members from start to finish were very professional every time I come in for a visit the company as my loner available to ensure that I make Service members from start to finish were very professional every time I come in for a visit the company as my loner available to ensure that I make it to work on time and that speaks volume More
by arisagee46
Employees Worked With
Mr Derrick was very nice in polite and courteous very professional , Kym Phillips
August 03, 2018
Service B2 Returning from long trip 200 miles overdue for service, Allen worked us in and completed in two days. It is our only car and no loaners were available Returning from long trip 200 miles overdue for service, Allen worked us in and completed in two days. It is our only car and no loaners were available, so the turnaround was appreciated. More
by lpjenx
Employees Worked With
Allen Blair
August 02, 2018
Nice people & good service Everyone there is pleasant. I got a loaner car & phone calls about work needed before done. The place is clean & there is a tv for those that choose t Everyone there is pleasant. I got a loaner car & phone calls about work needed before done. The place is clean & there is a tv for those that choose to wait & it was a happy waiting area More
by CHEFAMY8
Employees Worked With
BJ Henry, Allen Blair
