
Mercedes-Benz of Little Rock
Little Rock, AR
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
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Good experience . Kym is always professional and very friendly.(very funny) Appreciate having the service car and the staff being very efficient. My dog loves the tr . Kym is always professional and very friendly.(very funny) Appreciate having the service car and the staff being very efficient. My dog loves the treats!! More
Excellent Service Everyone I interacted with had excellent customer service. They did a great job explaining all of my buying options. I had no idea you good buy loaner Everyone I interacted with had excellent customer service. They did a great job explaining all of my buying options. I had no idea you good buy loaner vehicles and doing so saved me a good amount of money. More
Experience was great, but expensive The service was great but expensive. The length of time was as promised. The employees were friendly and professional. The estimate for projected wo The service was great but expensive. The length of time was as promised. The employees were friendly and professional. The estimate for projected work was considerably more than expected. More
Broken gas tank door My car’s gas tank door will not open. Josh Winegar was very attentive and able to take me in in such a short notice. He ordered the replacement part r My car’s gas tank door will not open. Josh Winegar was very attentive and able to take me in in such a short notice. He ordered the replacement part right away and had me up and running the following day. Kudos to such a great service team at Mercedes Benz of Little Rock! More
Recall of a part Excellent service. Outstanding personnel .Brought car because a part was recalled. Mr Robinson was very understanding of my situation with an ill wif Excellent service. Outstanding personnel .Brought car because a part was recalled. Mr Robinson was very understanding of my situation with an ill wife. Made the appointment to fit my schedule. More
Need better communication I had made my appointment online after receiving an email about tire deals on MBUSA.com. I called the day prior to confirm my appointment and make arr I had made my appointment online after receiving an email about tire deals on MBUSA.com. I called the day prior to confirm my appointment and make arrangements for a loaner car. I never received a call back, so I brought the car in the next morning. They did not have my appointment in their system, but took my vehicle anyway and shuttld me to work. I never received a call that day, so I assumed my car was ready. I arranged for someone to shuttle me back to the dealership to pick up my car. They were one tire short, so they needed to order another which would arrive the next day. They gave me a loaner for the evening. The next day, I called twice to check status, and still never received a call back. So, I drove to the dealership to pick up my car and return the loaner, only to find out that 1) my service person had to leave suddenly and no one knew the status of my car, and the 2) they had not yet put the one tire on my car... I got to wait about 45 minutes while that was sorted out and they put my tire on. This was, overall, a frustrating experience that I wouldn’t expect from a luxury car brand... More
Great selection & super Customer service Great deals & customer service amazing...made buying a car easy & hostile free..recommend to all my family & friends..Kevin Wilson is a stand up guy.. Great deals & customer service amazing...made buying a car easy & hostile free..recommend to all my family & friends..Kevin Wilson is a stand up guy..always does what he says.. More
Excellent! Josh (my advisor) was outstanding. He followed up as promised and was knowledgeable. Everything was excellent thanks to the professional staff. I have Josh (my advisor) was outstanding. He followed up as promised and was knowledgeable. Everything was excellent thanks to the professional staff. I have previously worked with Allen and Kim who are also excellent. Thank you. More
It's nice to be remembered. Kym is an excellent service provider. She remembers me from one visit to the next visit. It makes me feel valued as a customer and lets me know Merced Kym is an excellent service provider. She remembers me from one visit to the next visit. It makes me feel valued as a customer and lets me know Mercedes respects my time. Kym is very friendly and makes sure I am comfortable with the process and costs. Transparency is very important to me More
Good job very complete. Very nice. Went extra mile to make sure all was ok. This is a lot of words. I like the service and loved Kim but this part of survey s very complete. Very nice. Went extra mile to make sure all was ok. This is a lot of words. I like the service and loved Kim but this part of survey seem hard. So is this enough words. More