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Mercedes-Benz of Little Rock

Little Rock, AR

4.9
1,069 Reviews
Mercedes-Benz of Little Rock has been the Flagship of the Riverside Motors Group since 1971. We are locally owned which allows us to provide an experience where our customers become family and we have the opportunity to serve them for generations.
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8 Colonel Glenn Plaza Dr

Little Rock, AR

72210

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Showing 1,069 reviews

July 24, 2018

No communication from the service dept kept my vehicle for 3 The Manager was helpful but over all it was a bad experience service dept did not communicate well. Vehicle was kept too long bad experience More

by BARRYWILLIAMSBDW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Casey, Kevin Wilson
Jul 24, 2018 -

Mercedes-Benz of Little Rock responded

I am sorry to hear about your bad experience. We will do everything possible to correct his in the future. Please email me personally at shaas@mercedesoflittlerock.com before you next visit if that is helpful. Thank you.

July 24, 2018

Fairly pleasant and easy deal. No issues with people or service. From the sales person to finance and manager everybody was very helpful getting this done as painless as possible More

by PAULP1754
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Casey, David Wheeler, Steve Roscoe, Gary Gray
July 24, 2018

Top service center Great customer service all the way . Great people and all very patient and kind . Jeremiah the service manager is one of a kind . You are very lucky More

by MTRUSS1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Martindill, Allen Blair
July 24, 2018

Great job overall by sales, financial and manager Great assistance before and after buying the vehicle. Patti was awesome and she took a lot of time to go over our car features even when dealership wa More

by SMILE4DEEPAKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Railey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Roscoe
July 23, 2018

The salesman and sales manager were very accommodating. I had a good experience buying my new car. I felt like they were interested in me and not just the sale. They detailed the car and I drove away in jus More

by cmiller1978.cm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Martindill, David Wheeler
July 22, 2018

I am happy! I was not pressured or rushed into a decision to buy. This was my first enjoyable car buying experience. Everyone I worked with was truly intereste More

by carensmith004
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Francesco Havas, Steve Roscoe, Carey Gavito
July 22, 2018

Excellent MB of LR made it easy for me. I went in with one car in mind and when I didn’t really like it they have me other options to choose from. Matt was not More

by KODYSMITH341
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Martindill, David Wheeler
July 21, 2018

Easy, hassle-free Not a lot of haggling. Great service. People working hard to speed up the process but taking their time on important things. Friendly and knowledgeabl More

by bcmariani2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Casey, Steve Roscoe, Carey Gavito
July 21, 2018

warranty repair Auto developed an issue that needed to be checked. Took it by dealership. The problem was quickly diagnosed. A date for repair was scheduled. Repair More

by rickardkelly
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kym Phillips
July 21, 2018

Superior Customer Service Everything was great...Kym was amazing and Corey had some of the best customer service skills I've encountered...he was amazing and a pleasure to spea More

by Jesserandallayala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey, Kym Phillips
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