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Mercedes-Benz of Little Silver - Service Center
Little Silver, NJ
57 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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57 Reviews of Mercedes-Benz of Little Silver - Service Center
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December 05, 2024
Although it was my first time meeting Randi @ Mercedes of Little Silver, I have been a client of the previous owners of the dealership which was Contemporary Motor Cars of Little Silver (since 1994). Randi Little Silver, I have been a client of the previous owners of the dealership which was Contemporary Motor Cars of Little Silver (since 1994). Randi was an OUTSTANDING Service Rep and I thoroughly enjoyed meeting with her and discussing many things - my car's service, which required much maintenance (as I had a tiny rodent living in my engine...ouch) but also needed more work. Randi was thorough in her explanation of what was needed and kept me informed every step of the way as to what was going on with the service and explained the additional repairs that were need. As I said, even though it was my first time dealing with Randi I was totally impressed with her knowledge, professionalism and most of all friendliness, and her sincerity. Randi had everything you could have needed in a Service Representative. More
by mariede425
Employees Worked With
November 21, 2024
Always courteous and respectful, quick helpful service. I can count on them for keeping my car tip top shape. A-1 service. I can count on them for keeping my car tip top shape. A-1 service. More
by soniyi46
Employees Worked With
February 19, 2024
I wrote a prior review based on a very favorable experience with the salespeople prior to buying my car. Now I'm writing a second review based on my follow-up experience shortly after taking owners experience with the salespeople prior to buying my car. Now I'm writing a second review based on my follow-up experience shortly after taking ownership of the vehicle. Being a non-technical person I generally have difficulty understanding the plethora of information systems. In the past, at other dealerships, it would require my making 2-3 visits to the dealership to gain this knowledge and control. However, this time my experience was different. Zach, the sales/technical individual who assisted me, was extremely patient, explaining the auto's systems and answering my questions in an easy, unhurried, yet very informative manner. Thanks to Zach I now feel in full control of the varied systems and do not need to make another visit. More
by victorio7
November 01, 2022
Typical used car dealer practices. Lots of stories and excuses but never the truth. There are plenty of car dealerships that will overcharge you; please try another one; theses people Lots of stories and excuses but never the truth. There are plenty of car dealerships that will overcharge you; please try another one; theses people aren't worth the aggravation. It take me a great deal of work to get an answer as to what happened to my car. The story kept changing and when I would point out that their story was inaccurate they'd just lie and make up a new story. More
by HNSATMN
Employees Worked With
Dan Holden, Scott Coleman
October 25, 2021
I had the VERY BEST customer service experience today thanks to Dondi, Service Manager at Contemporary Motor Cars of Little Silver, NJ! While the service at this dealership is always good and friendly, thanks to Dondi, Service Manager at Contemporary Motor Cars of Little Silver, NJ! While the service at this dealership is always good and friendly, Dondi went out of his way to rectify what had the potential to escalate to a larger problem. He took charge; prioritized, while paying attention to the fine details and I couldn't be more impressed! Thank you sir! Consider me a very grateful, loyal customer. More
by Renée
Employees Worked With
Dondi
June 26, 2021
I rate Robert Murath, the Service Advisor, and his staff as one of the best. I brought my C-Class C300W4 vehicle for major service. They not only did the service in a timely manner, they also proactively as one of the best. I brought my C-Class C300W4 vehicle for major service. They not only did the service in a timely manner, they also proactively discovered and repaired the defects found during the service. Robert is very pleasant person, knows his business and has excellent manners in dealing with customers. More
by iuqureshi-June2021
Employees Worked With
May 10, 2021
I would definitely recommend Dennis Opperman as a service advisor. He is customer focused, respectful, responsive, and very nice to deal with. I own 2 Mercedes, a 2001 SL500 and a 2014 SL550. I did not bu advisor. He is customer focused, respectful, responsive, and very nice to deal with. I own 2 Mercedes, a 2001 SL500 and a 2014 SL550. I did not buy either car at Contemporary. The service was so good that when I bought the 2014 SL550, I went to Contemporary to buy the extended warranty. Surprisingly, the Mercedes extended Warranty did not cover my massage seats. Not sure why that was, but Dennis Warrantied the parts. He is always a pleasure to deal with. I drive an hour to have my cars sericed, even though there is a dealer closer to me. More
by Richard Hoynes
Employees Worked With
Dennis Opperman
February 27, 2021
Michael Deusch is the best Mercedes host from coast to coast. Michele's world class expertise, and professional customer service exemplifies what it means to choose a Mercedes Bendz. Michale guided me thr coast. Michele's world class expertise, and professional customer service exemplifies what it means to choose a Mercedes Bendz. Michale guided me through properly servicing my Mercedes for 10 years in NJ as though I truly was part of a Mercedes Bendz family. Michale further went above and beyond by helping to guide me in receiving the proper service after encountering an issue with Mercedes Bendz of Eugene OR. Thank you Michale not only your expert customer service, but also for your compassionate dedication to the Mercedes Bendz family. More
by markberkeley86
Employees Worked With
October 15, 2020
Dennis fully understood and appreciated my concerns. Then quickly grasped the scope of what needed to be done and got it done in a timely and effective manner. Frequent updates on job progress. Overall very quickly grasped the scope of what needed to be done and got it done in a timely and effective manner. Frequent updates on job progress. Overall very professional. All of that supported by a congenial attitude. More
by nstaraceii
Employees Worked With
Dennis Opperman
