Mercedes-Benz of Long Beach

Amazing Service! Mr Colby Shaffer was my Service advisor and from start to finish I really enjoyed my experience. I was greeted by Oliver in the service drive then ont Mr Colby Shaffer was my Service advisor and from start to finish I really enjoyed my experience. I was greeted by Oliver in the service drive then onto my Service Advisor Mr Shaffer. He explained everything & what to expect, if I wanted my car cleaned and what time to expect them to finish. He offered me a loan car which I didn’t need he showed me where the customer lounge was and where all the refreshments were too. He promptly called me when my car was ready and before I knew it I was back on the road! Great service guys! More

One year maintenance Everything went smoothly. Rebecca Lee was my client service advisor and she was friendly, courteous and thorough. the wait was a bit long but it was F Everything went smoothly. Rebecca Lee was my client service advisor and she was friendly, courteous and thorough. the wait was a bit long but it was Friday so the dealership was busy. More

Dez is fantastic Shopped around for a while. Decided to wait. Then Dez shot me another email with updated price and I couldn’t pass it up. Dez is fantastic to work wit Shopped around for a while. Decided to wait. Then Dez shot me another email with updated price and I couldn’t pass it up. Dez is fantastic to work with. Responsive, honest, and great follow up. Deciding to buy and second vehicle from him now, and it’s great to know that I don’t even need to shop around for pricing. Thanks againDez!! More

Nicholas Ortiz is the best. He explained everything that was going to be done and he got it done! I was very pleased with his service. Couldn't have been better He explained everything that was going to be done and he got it done! I was very pleased with his service. Couldn't have been better More

Superior Service Experience My service advisor kept me in the loop at all stages of the service process. He returned my calls promptly, gave me realistic expectations, and was v My service advisor kept me in the loop at all stages of the service process. He returned my calls promptly, gave me realistic expectations, and was very accommodating to my schedule. More

Excellent service Everything about my process was awesome Thank you again for your services . I will continue to buy from Long Beach Mercedes. They will make it happe Everything about my process was awesome Thank you again for your services . I will continue to buy from Long Beach Mercedes. They will make it happen More

Excellent service by Nick Nick called with updates, he was very efficient, and helpful. Price for service was reasonable for Mercedes. The only problem was I saw some scratches Nick called with updates, he was very efficient, and helpful. Price for service was reasonable for Mercedes. The only problem was I saw some scratches on my car that I didn’t see there previously. Otherwise I will definitely go back. Thanks Nick! More

Excellent customer Staff has always exhibited excellent customer service skills. Patience and knowledge is a plus. Standing ovation to Nick Ortiz for his unwavering de Staff has always exhibited excellent customer service skills. Patience and knowledge is a plus. Standing ovation to Nick Ortiz for his unwavering dedication to customers. More

Great service Always my go to person Nick Ortiz is attentive, knowledgeable and overall great customer service. He got me in and out of the dealership when he recog Always my go to person Nick Ortiz is attentive, knowledgeable and overall great customer service. He got me in and out of the dealership when he recognized I’m running behind on schedule. More

Service Debbie/Sophany make the experience of the dealership invaluable. I drive all the way from Colorado to have my servicing done.....and would buy another Debbie/Sophany make the experience of the dealership invaluable. I drive all the way from Colorado to have my servicing done.....and would buy another from them too! More