Mercedes-Benz of Lubbock

Knowledgable Explained completely of the service needed and required. Professional. Very satisfied. Kept me informed of any thing that was needed while servicing m Explained completely of the service needed and required. Professional. Very satisfied. Kept me informed of any thing that was needed while servicing my car. Very helpful. More

Great customer service Scott goes above and beyond to provide exceptional customer service. He takes care of problems after the sales as well. The service department is grea Scott goes above and beyond to provide exceptional customer service. He takes care of problems after the sales as well. The service department is great too. More

Knowledgeable and dedicated Russell Ford at Alderson Mercedes in Lubbock, Texas is an outstanding car salesman...dedicated, knowledgeable and intuitive. I have dealt with this de Russell Ford at Alderson Mercedes in Lubbock, Texas is an outstanding car salesman...dedicated, knowledgeable and intuitive. I have dealt with this dealership for years because of their great reputation. More

Always Excellent Alderson makes it so easy for me to stay current with the recommended service on my Mercedes. They come pick up my car, leave me a loaner to drive an Alderson makes it so easy for me to stay current with the recommended service on my Mercedes. They come pick up my car, leave me a loaner to drive and then bring my car back once everything is complete. Their communication is wonderful. They call me before they come pick up my car and they call me throughout the process to let me know how things are going. I don’t even live in Lubbock but still use them because they are so friendly and easy to work with. I would highly recommend them. More

Mercedes-Benz in for service First of all I was real close to rating this dealership as Average & not recommending stating I would anyone to this particular dealership. I'm still First of all I was real close to rating this dealership as Average & not recommending stating I would anyone to this particular dealership. I'm still not very happy w/ this past visit. If it were not for the Outstanding service tech, Harley I would have rated lower. She was professional, confident, seems to understand her job very well. I did 30 years in the USAF. I've seen & dealt with all types of individuals; this young lady is very Sharp! I like this & demand that she is the only tech to provide service to my vehicle in the future! My issue/s: It seems as if I have a Lemon of a vehicle. Hence my initial lead in on the average overall dealership rating!! It seems I had a few issues w/my vehicle other than what I brought it in for Brake pads/Oil Change). My transmission mount, belt tensioner & both ball joints were in need of repair as well. My issue/s: I'm wondering if any of this could have been discovered in my past service some 6K miles ago during my 8yr/80K mile service & where my entire steering column was replaced due to inoperable tilt motor? I having a very hard time understanding all these issues happening that pace in that span of time. I purchased the vehicle with 63,223 miles, actually thought it was a sound investment considering the prestige of Alderson. Needless to say I'm starting to get a little worried now. I'm trying to understand these type 7, 8 and 9 year services. Is it not a prerequisite to check the vehicle out during these services; some type of inspection checklist? At any rate I'm anal about all of my vehicles, I feel like a Top Notch dealership like Alderson should feel the same as I do. So in the future, PLEASE PLEASE ensure my vehicle is given the same exact attention to detail Ms. Harley provided. Mr. Ebeling is always courtesy & professional. My frustration isn't w/him. I'm trying to grasp these issues w/my particular vehicle. I hope this short feedback provides ALL a feeling of standing in my shoes as a customer of Alderson! This feedback isn't targeted at anyone but I'm trying to keep a open mind on the constant issues w/my vehicle. Respectfully, Mr. Smith More

MONTE EBERLING Monte really cares about me and my vehicle. Loved dealing with him and Alderson. Hope I can purchase another Mercedes in the future (the current car Monte really cares about me and my vehicle. Loved dealing with him and Alderson. Hope I can purchase another Mercedes in the future (the current car is my wife's and I want one for me!) More

Outstanding Completely satisfied with my experience in purchasing a preowned Mercedes S550. Greatly appreciated the help of Russel Ford. Have always found the sta Completely satisfied with my experience in purchasing a preowned Mercedes S550. Greatly appreciated the help of Russel Ford. Have always found the staff at Alderson's to be extremely helpful. More

Omar Hernandez I love to deal with Alderson/Lubbock.....I just purchased another Mercedes a few days ago. Omar Hernandez, my Sales Consultant, was great! Omar was ve I love to deal with Alderson/Lubbock.....I just purchased another Mercedes a few days ago. Omar Hernandez, my Sales Consultant, was great! Omar was very helpful, kind & knowledgeable....he also made the car buying process very easy...I am very happy with my purchase....thank you Omar for all your help! More

Auto butler and replacement part Monte was very polite and helpful. He answered all my questions. I would recommend Alderson’s Service to all my friends. Courteous and always do the Monte was very polite and helpful. He answered all my questions. I would recommend Alderson’s Service to all my friends. Courteous and always do the task assigned! More

Best MB Dealer The service and sales department have been great above and beyond what is needed for our MB. We've been customers for many years & have always been t The service and sales department have been great above and beyond what is needed for our MB. We've been customers for many years & have always been treated great. Monte Ebling, head of the service department, has always been available to answer even the smallest question I have on our vehicle. I hardily recommend this dealer and their sales and service staff to anyone wanting to own or owns a MB. More