Mercedes-Benz of Marietta

Excellent service. My compliments go out to Terry Castro in their service department who took my car in a week before my scheduled appointment when I showed up after I My compliments go out to Terry Castro in their service department who took my car in a week before my scheduled appointment when I showed up after I made a mistake in selecting the date when I scheduled the appointment. He had to special order the parts, but still had my car ready as promised 3 days later and the repairs came in below the original estimate. I couldn't be more satisfied with the quality of service I received. I had originally received. I couldn't be happier with the quality of service to my vehicle or the customer service I received. They exceeded all of my expectations. More

Very helpful and nice staff. Store was very clean. Very detailed service. No complaints. Nice staff. Store was very clean. Very detailed service. No complaints. Nice staff. More

I have been bringing my car to this dealership since I purchased my Mercedes Benz and I have never been disappointed. The customer service rendered is outstanding and the services are always completed in purchased my Mercedes Benz and I have never been disappointed. The customer service rendered is outstanding and the services are always completed in a timely manner. Mr. Castro is an amazing service representative who goes above and beyond to ensure all needs are met and all questions are answered. More

Excellent customer service. I absolutely love my service representative Dexter Thompson. Every time I take my car in for service, he provides exceptional professionalism and cus I absolutely love my service representative Dexter Thompson. Every time I take my car in for service, he provides exceptional professionalism and customer service. Answers all my questions to my satisfaction and keeps me posted on the status of my vehicle. More

The service took 7 hours, there wasn’t a loaner available until 5 hours into my wait. There was no refreshments available. Ahmad was pleasant enough. I wish that I was told before my arrival that the install until 5 hours into my wait. There was no refreshments available. Ahmad was pleasant enough. I wish that I was told before my arrival that the installation of the Hermes chip would be 4 hours that actually ended up being 7 hours. The service price was excessive. I do thank Ahmad for the discount for the prolonged wait. More

I was met by at the door by my service rep and he was very polite and friendly. very polite and friendly. More

Very professional. Myron made sure the deal worked out, got me the right trade-in value for my car, convinced me to buy a new one instead of the mistake I was going to Myron made sure the deal worked out, got me the right trade-in value for my car, convinced me to buy a new one instead of the mistake I was going to make of buying a used one which was only a thousand less than the new one. More

Rhon did a great job on my lease of our new Mercedes. .....way to go Rhon! .....way to go Rhon! More

Very friendly and helpful. Offered to make me comfortable with a coffee and work Area while I waited to get my car Offered to make me comfortable with a coffee and work Area while I waited to get my car More

Overall, outstanding service; however, it is crucial to keep communication flowing; not getting any updates for more than two days is not good. Simple status updates can keep people happy. keep communication flowing; not getting any updates for more than two days is not good. Simple status updates can keep people happy. More