Mercedes-Benz of Marietta - Service Center
Marietta, GA
216 Reviews of Mercedes-Benz of Marietta - Service Center
Expensive service but Terry was excellent in communication and updates on the vehicle. Will bring my Mercedes back to this service department in the future. communication and updates on the vehicle. Will bring my Mercedes back to this service department in the future. More
Very very poor customer service. Called & emailed the service advisor but absolutely no response. It does hurt the reputation of company like MERZ. I did downgrade my rating from 4 t Called & emailed the service advisor but absolutely no response. It does hurt the reputation of company like MERZ. I did downgrade my rating from 4 to 1 after having such bad experience. The service advisor promised to mail me the service paperwork 2 weeks ago but didn't do it. More
There was a torsion bar recall on my 2021 Sprinter chassis. I was dissatisfied overall with this recall repair because they did not have the parts to complete the repair, promised to call me when part chassis. I was dissatisfied overall with this recall repair because they did not have the parts to complete the repair, promised to call me when parts were available and I am still waiting for a call after six weeks. They knew about the recall in advance and one would think parts would be available. More
Very friendly staff. The dealership, itself, was clean. Oil service took less than time that expected (by about 30 minutes), which was a nice surprise. The dealership, itself, was clean. Oil service took less than time that expected (by about 30 minutes), which was a nice surprise. More