Mercedes-Benz of Marietta - Service Center

The service was absolutely amazing and the customer service was top notch! I was thoroughly informed about what needed to be done and made to feel very comfortable in the process. service was top notch! I was thoroughly informed about what needed to be done and made to feel very comfortable in the process. More

Quick and easy, excellent service and good customer experience great atmosphere, prices aceptable and overall good service experience great atmosphere, prices aceptable and overall good service More

The service was completed as promised. A loaner was provided and I was statified with the overall experience A loaner was provided and I was statified with the overall experience More

Very clean and provides great customer service. Service advisor was very clear and helpful with the issues and possible charges. Service advisor was very clear and helpful with the issues and possible charges. More

it took a long time for a simple alignment; car was wash but still dirty. I believe RBM of ATL it is a much better service. but still dirty. I believe RBM of ATL it is a much better service. More

Expensive service but Terry was excellent in communication and updates on the vehicle. Will bring my Mercedes back to this service department in the future. communication and updates on the vehicle. Will bring my Mercedes back to this service department in the future. More

Very very poor customer service. Called & emailed the service advisor but absolutely no response. It does hurt the reputation of company like MERZ. I did downgrade my rating from 4 t Called & emailed the service advisor but absolutely no response. It does hurt the reputation of company like MERZ. I did downgrade my rating from 4 to 1 after having such bad experience. The service advisor promised to mail me the service paperwork 2 weeks ago but didn't do it. More

Did very well, and was what one expects of a Mercedes-Benz dealership - been driving one since 1989. Mercedes-Benz dealership - been driving one since 1989. More

Very professional and on time car was returned and very clean. Service writer Jorge was excellent clean. Service writer Jorge was excellent More

There was a torsion bar recall on my 2021 Sprinter chassis. I was dissatisfied overall with this recall repair because they did not have the parts to complete the repair, promised to call me when part chassis. I was dissatisfied overall with this recall repair because they did not have the parts to complete the repair, promised to call me when parts were available and I am still waiting for a call after six weeks. They knew about the recall in advance and one would think parts would be available. More