Mercedes-Benz of Marietta - Service Center

Ahmad has been my service representative for 4 years. It is amazing that you find an employee with longevity with a company. His customer service has always been excellent! It is amazing that you find an employee with longevity with a company. His customer service has always been excellent! More

People were helpful, friendly went in for service to replace a headlight scheduled appointment disappointed was waiting over two hours replace a headlight scheduled appointment disappointed was waiting over two hours More

This dealership has the best Sprinter service tech of any east coast dealer. His name is Vlad and he is top notch. any east coast dealer. His name is Vlad and he is top notch. More

I was impressed with this dealership. Very organized, professional and did my software recall in a timely manner. Very organized, professional and did my software recall in a timely manner. More

I scheduled the service appointment on line… it was very easy. Upon arrival I was greeted promptly and waited about five minutes to check in with my service advisor, Jorge. He was professional, courteous easy. Upon arrival I was greeted promptly and waited about five minutes to check in with my service advisor, Jorge. He was professional, courteous and knowledgeable. He explained each of the the services that needed to be performed on my car. Since the service was going to take a few hours he arranged for shuttle service to and from my chosen destination. The experience was as painless as possible - spending money always hurts- but Jorge was a joy to work with. More

Vincent Oddo was amazing he made everything hassle free! Next trip I will be looking for him to take care of me. He was pleasant and had a great attitude! Next trip I will be looking for him to take care of me. He was pleasant and had a great attitude! More

Required multiple trips to get the same issue fixed, and the issue was a rain sensor the dealer broke when replacing a cracked windshield. Finally got it resolved. Communication was poor with early servi the issue was a rain sensor the dealer broke when replacing a cracked windshield. Finally got it resolved. Communication was poor with early service advisor (calls not returned), but excellent with the latest. Second service advisor got two warranty issues fixed I had been asking about for months with previous service advisor. Frustrating along the way, but finally resolved. More

I have had my car serviced at various Mercedes dealerships and this one by far is the worst one. It did not give me the Mercedes perception at all. It gives more of a shade tree mechanic vibe....c dealerships and this one by far is the worst one. It did not give me the Mercedes perception at all. It gives more of a shade tree mechanic vibe....cold and not personal. Upon arrival I could instantly tell that the BS was coming. My service technician (Jorge) had a look of "unconcern" on his face and it was apparent throughout our conversation that his job was to upsell....never mind the reason I was there (recall). Needless to say, I will not be visiting this dealership again for any of my car needs. Mercedes, take a moment and understand that you are loosing valuable longevity customers due to the "lack of" ownership at this dealership. Do better and get this location some up skill training on how to provide the Mercedes true customer service way! More

Excellent service. I had a last minute issue with my car and they were able to work me in. I had a last minute issue with my car and they were able to work me in. More

Very professional. Prompt responseThe best!!! Extremely happy.I would highly recommend them to all my friends. Prompt responseThe best!!! Extremely happy.I would highly recommend them to all my friends. More