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Mercedes-Benz of Marietta - Service Center

Marietta, GA

4.3
216 Reviews

216 Reviews of Mercedes-Benz of Marietta - Service Center

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October 18, 2022

Ahmad my service contact is Amazing. He makes the servicing of my vehicle pleasurable and painless. The service that you receive after the purchase is vital in retaining customers. I More

by Dr.joy.moses
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmad
Oct 24, 2022 -

Mercedes-Benz of Marietta responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Marietta! If you have any further questions, please don't hesitate to reach out! Take care!

October 18, 2022

First time using service and very satisfied with the professionalism of customer service. I'll be back. More

by ISBAMIKE64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Oddo
Oct 24, 2022 -

Mercedes-Benz of Marietta responded

Hi, thanks for taking the time to leave us a great rating and let us know how we're doing! Thank you for this great review, and have a fantastic day!

October 16, 2022

The service and experience at this dealership was great. The wait time was a little long because it was the weekend, but the employee who assisted me was very helpful and updated me periodically throughout More

by Tdniels7125
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Oct 21, 2022 -

Mercedes-Benz of Marietta responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 14, 2022

Terry Castro was extremely helpful in getting my driver's seat repaired for a second time. My new GLE350 front seat had torn and had to be repaired under warranty. More

by jim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Castro
Oct 20, 2022 -

Mercedes-Benz of Marietta responded

Hello Jim, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Marietta. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 11, 2022

Jorge was very professional and kept me apprised of the status of my service throughout the process. More

by dgbbdmb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge
Oct 14, 2022 -

Mercedes-Benz of Marietta responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

October 05, 2022

Service assistant needed better customer service training, was not pleased with how I was treated. More

by bmbroady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dexter Thomas
Oct 10, 2022 -

Mercedes-Benz of Marietta responded

Hi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (770) 783-5171. We hope to hear from you.

Oct 11, 2022 -

bmbroady responded

I have scheduled another service appointment this Saturday, for Transmission Service giving y’all another chance to show me how service appointment is supposed to be handled.

October 03, 2022

Dealership is clean and customer waiting friendly. Wifi was strong and vending machines had a nice selection. More

by k.mariesanders
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmad
Oct 08, 2022 -

Mercedes-Benz of Marietta responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

September 28, 2022

My experience with the service and Jorge was beyond expectations. Jorge was courteous and helpful. However a follow up call on another vehicle service was never returned, surprisingly enough. This w More

by Estoned
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge
Oct 04, 2022 -

Mercedes-Benz of Marietta responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

September 26, 2022

Helpful and got the work done quickly and correctly. This was a follow up to correct a minor issue on my new car that was also purchased at this dealer. More

by mikefucito1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Manager
Oct 02, 2022 -

Mercedes-Benz of Marietta responded

Hello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.

September 23, 2022

Had a vey nice experience with this dealership. Bobby F. was my service person and did all he could do to assist with our insurance claim. Thanks. More

by Gordon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby F.
Sep 27, 2022 -

Mercedes-Benz of Marietta responded

Hi Gordon, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

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