Mercedes-Benz of Marietta - Service Center

Terry Castlow is the BEST Service Advisor he goes above and beyond to ensure your car is done correctly. He gives the best customer service skills ever and he is so knowledgeable about Mercedes’! I moved i and beyond to ensure your car is done correctly. He gives the best customer service skills ever and he is so knowledgeable about Mercedes’! I moved in another county and still drives to see Terry! No one does me like him’ !! Best hospitality! More

Our experience with Terry Castro in the service department was 5-star service from the very beginning until we drove off of the lot. We do not live close to the area, but we will gladly drive to ex department was 5-star service from the very beginning until we drove off of the lot. We do not live close to the area, but we will gladly drive to experience superior service! More

For over ten years we have been customers of Mercedes Benz. Since we have been with Mercedes Benz of Marietta, we have enjoyed a great relationship with our service agent. Mr. Frozan is always courteous Benz. Since we have been with Mercedes Benz of Marietta, we have enjoyed a great relationship with our service agent. Mr. Frozan is always courteous and well informed about any service issue that may arise. More

One of the main reasons one purchases a luxury vehicle is with the expectation of good customer service. This expectation was met on my most recent visit. It was an improvement as compared to previous visits with the expectation of good customer service. This expectation was met on my most recent visit. It was an improvement as compared to previous visits when I was very disappointed. More

Very pleased with our service visit on April 20, 2022. Received a cordial greeting from Mr. Ahmad Frozan. We arrived early but the dealer quickly began our servicing. Mr. Frozan explained their procedu Received a cordial greeting from Mr. Ahmad Frozan. We arrived early but the dealer quickly began our servicing. Mr. Frozan explained their procedures as this was our first visit. Overall an unusually pleasant event. More

My service advisor Dietrick Houston, is the best he take care of my vehicle when i drop it off for service , I receive the red carpet treatment everytime, He always exceed my expectations. Mercedes-Benz of care of my vehicle when i drop it off for service , I receive the red carpet treatment everytime, He always exceed my expectations. Mercedes-Benz of Marietta you rock!!!!! More

Car was towed in for service and I was charged $1100 for a new battery and diagnostic - no itemized bill. They kept the car for two weeks and claimed they had no loaners. I incurred another $1500 in rentals a new battery and diagnostic - no itemized bill. They kept the car for two weeks and claimed they had no loaners. I incurred another $1500 in rentals only to have my car do the same thing less than three weeks after the "repair". This time they kept the car for another almost two weeks and still do not know what is wrong. I was told I could get the car and if it happens again to bring it back. The shop foreman doesn't know what's wrong but I paid $1100 for a "repair"? Simply unacceptable. More

Their service this week was exceptional! Bobby was able to get me in same-day for a repair that concerned me with upcoming rain in the forecast. The service department was speedy. They ev Bobby was able to get me in same-day for a repair that concerned me with upcoming rain in the forecast. The service department was speedy. They even shuttled me to work on the spur of the moment! More

The service department is very professional and my advisor is courteous. The facility is clean and they are very respectful of my time. advisor is courteous. The facility is clean and they are very respectful of my time. More

The service department is always solid, no problems, ever. I would recommend this dealership for service work on Mercedes vehicles. ever. I would recommend this dealership for service work on Mercedes vehicles. More