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Mercedes-Benz of Marietta - Service Center

Marietta, GA

4.3
216 Reviews

216 Reviews of Mercedes-Benz of Marietta - Service Center

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May 02, 2022

Terry Castlow is the BEST Service Advisor he goes above and beyond to ensure your car is done correctly. He gives the best customer service skills ever and he is so knowledgeable about Mercedes’! I moved i More

by Mrs.Hayes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Castlow
May 04, 2022 -

Mercedes-Benz of Marietta responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

May 02, 2022

Our experience with Terry Castro in the service department was 5-star service from the very beginning until we drove off of the lot. We do not live close to the area, but we will gladly drive to ex More

by P Simone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Castro
May 06, 2022 -

Mercedes-Benz of Marietta responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

April 28, 2022

For over ten years we have been customers of Mercedes Benz. Since we have been with Mercedes Benz of Marietta, we have enjoyed a great relationship with our service agent. Mr. Frozan is always courteous More

by dianna30152
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmed Frozan
May 01, 2022 -

Mercedes-Benz of Marietta responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Marietta. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

April 23, 2022

One of the main reasons one purchases a luxury vehicle is with the expectation of good customer service. This expectation was met on my most recent visit. It was an improvement as compared to previous visits More

by L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob, Robert
Apr 25, 2022 -

Mercedes-Benz of Marietta responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 21, 2022

Very pleased with our service visit on April 20, 2022. Received a cordial greeting from Mr. Ahmad Frozan. We arrived early but the dealer quickly began our servicing. Mr. Frozan explained their procedu More

by Garryowen
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ahmad Frozan
Apr 23, 2022 -

Mercedes-Benz of Marietta responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

April 19, 2022

My service advisor Dietrick Houston, is the best he take care of my vehicle when i drop it off for service , I receive the red carpet treatment everytime, He always exceed my expectations. Mercedes-Benz of More

by GWILL7776
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dietrick Houston
Apr 23, 2022 -

Mercedes-Benz of Marietta responded

Hi, it is great to read such wonderful comments about your recent experience with us! If you need more help, our team is available to talk -- safe travels!

April 16, 2022

Car was towed in for service and I was charged $1100 for a new battery and diagnostic - no itemized bill. They kept the car for two weeks and claimed they had no loaners. I incurred another $1500 in rentals More

by NDavid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert; Jake
Apr 20, 2022 -

Mercedes-Benz of Marietta responded

Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (770) 783-5171 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

April 14, 2022

Their service this week was exceptional! Bobby was able to get me in same-day for a repair that concerned me with upcoming rain in the forecast. The service department was speedy. They ev More

by Heidi Isom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Frozan
Apr 17, 2022 -

Mercedes-Benz of Marietta responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 12, 2022

The service department is very professional and my advisor is courteous. The facility is clean and they are very respectful of my time. More

by Lisa P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmad
Apr 15, 2022 -

Mercedes-Benz of Marietta responded

Hi, we are so happy to read such a great review about Mercedes-Benz of Marietta! Drive safe, and we'll see you on the road.

April 12, 2022

The service department is always solid, no problems, ever. I would recommend this dealership for service work on Mercedes vehicles. More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmad Frozan
Apr 15, 2022 -

Mercedes-Benz of Marietta responded

Hi, we are pleased to hear you had such a positive experience with us. We appreciate your recommendation of Mercedes-Benz of Marietta and we hope to be of service again in the future.