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Mercedes-Benz of Modesto

Modesto, CA

4.2
64 Reviews

3900 McHenry Ave

Modesto, CA

95356

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Showing 64 reviews

April 23, 2024

Not the best of experience’s unfortunately they didn’t return my calls. Never spoke about recalls I know are needed on the vehicle, and the price quoted a month earlier was increased! When asked about it More

by custpc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry
March 25, 2024

My husband and I bought our dream family vehicle, a Mercedes Benz Sprinter Van! 🚐 But I was so relieved that the purchasing was as smooth and convenient as possible. We unfortunately had to bring all More

by Cassandra G.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al V. and Sawyer
Mar 28, 2024 -

Mercedes-Benz of Modesto responded

Hello Cassandra, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Modesto. We are always more than happy to assist you if anything else comes up. Take care!

March 18, 2024

Great service,& service department,professional, efficient, friendly, overall great, great great, fantastic, pleasurable, professional x 100, great x 100 More

by farleymarlowe0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean, Jake & the entire service department
Mar 20, 2024 -

Mercedes-Benz of Modesto responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

March 04, 2024

A comfortable environment for the family. Easy to shop and didn’t felt rushed. A great experience for my family and I More

by Kkea80
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Heune
Mar 08, 2024 -

Mercedes-Benz of Modesto responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 22, 2024

Flew in from Vegas to pick up a car for my wife and every step of the way from the airport pickup to the personalized attention from Jose and Ed (mgr), I couldn't be more impressed with their service making More

by unlvrebel89
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose, Ed
Feb 26, 2024 -

Mercedes-Benz of Modesto responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

December 20, 2023

Drop off for service went smoothly. However, pick up was disappointing due to poor communication between the tech and staff. I was notified the car was ready for pick up. I arrived to More

by aemee128
Recommend Dealer
Yes
Employees Worked With
n/a
Dec 22, 2023 -

Mercedes-Benz of Modesto responded

Hi, we regret to hear that you are displeased with your recent experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (209) 248-4331.

November 20, 2023

Easy to get an appointment and the work is done promptly. I am not a fan of dealership and service employees using the customer lounge to get coffee and snacks. Don’t they have their own lounge? More

by nadya.oconnell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My service writer, Henry, did a good job, but I don’t have confidence in their recommendations. I feel like they are trying to upsell.
Nov 22, 2023 -

Mercedes-Benz of Modesto responded

Hello Nadya, we appreciate you taking the time to leave us this feedback. Please contact us at (209) 248-4331 so we can work with you to make this right.

November 06, 2023

I feel very comfortable going to this dealer. The service by Sean Simms is very professional. More

by rhondaalmond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Simms
Nov 09, 2023 -

Mercedes-Benz of Modesto responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 04, 2023

This dealership has a friendly and professional staff. They also have a great selection of vehicles to choose from. More

by Cherylannb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry Lachmund, Ed Shimone
Nov 06, 2023 -

Mercedes-Benz of Modesto responded

Hi Cherylannb, thank you so much for your positive comments about Mercedes-Benz of Modesto! Feel free to reach out to us if you need anything. Have a wonderful day.

September 21, 2023

Dishonest, repeatedly deceptive. Verbally AND in writing, we were told the 25k service had been done by salesperson, Sales Manager and Dealership Owner only to find this was a lie. D More

by audreyroseglasgow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marvin
Sep 22, 2023 -

Mercedes-Benz of Modesto responded

Mr. Bruce - I would like to clarify that while we serviced your vehicle recently, which currently has 33k miles, it was not purchased from Mercedes-Benz of Modesto. We do not, and never have had an employee named Marvin. We would appreciate if you would please correct your ratings for Mercedes-Benz of Modesto, and direct your comments and reviews to the dealership you did purchase your vehicle from as you stated when we reached our to check about your recent service experience with us at Mercedes-Benz of Modesto - "MB of Modesto serviced our vehicle however we purchased it from MB of STEVENS Creek. We remain highly dissatisfied with the fact that the vehicle we purchased from MB of STEVENS Creek was not serviced as we were told verbally and in print on our sales documents." Thank you in advance for correcting the error in your posting. If there's anything else you'd like to discuss or clarify, please don't hesitate to reach out to me directly.

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