Mercedes-Benz of Modesto

The Mercedes of Modesto Team is simply the best. 15 months post sale and we are still awe struck at the way we feel “pampered” whenever we have a service need. Sean Sands, our service concierge, always months post sale and we are still awe struck at the way we feel “pampered” whenever we have a service need. Sean Sands, our service concierge, always goes above and beyond expectations in order to see to it we get the very best of care. We would recommend to anyone looking for the best quality product and service to run to M. B . Of Modesto! More

Summer Event Coupon Very disappointed! I received a summer event coupon and called to schedule service and was even told to make sure to bring my coupon. JOKE1 Very disappointed! I received a summer event coupon and called to schedule service and was even told to make sure to bring my coupon. JOKE1 More

Part had to be ordered which took several days, however a loaner was provided. Once part arrived, car was immediately fixed and returned. Great service as always! loaner was provided. Once part arrived, car was immediately fixed and returned. Great service as always! More

Courteous, friendly and attentive to our concerns. Your welcomed as you enter the facility. Greeted with professionalism and offered a cup of Starbucks. Our service rep was happy to hear our concerns a Your welcomed as you enter the facility. Greeted with professionalism and offered a cup of Starbucks. Our service rep was happy to hear our concerns and address our needs. Service was prompt and we were informed of services performed. More

If you go to Mercedes Of Modesto only ask for Sean as your service advisor, he’s the most honest and nicest guy there who’s not screwing you over with fake advice. He’ll tell you what has to be done, wha your service advisor, he’s the most honest and nicest guy there who’s not screwing you over with fake advice. He’ll tell you what has to be done, what’s recommended and what can wait till the next service. More

Easy as shopping on Amazon Al was a pleasure to work with and was able to make car buying very pleasant. He went out of his way to find us the car we wanted and even delivered Al was a pleasure to work with and was able to make car buying very pleasant. He went out of his way to find us the car we wanted and even delivered it himself to us. I would highly recommend him and this dealership. More

People in the dealership does not value time. They kept sending request for an Uber driver for me for 40 mins & i kept getting text messages that there is no driver available & all the receptionist did was sending request for an Uber driver for me for 40 mins & i kept getting text messages that there is no driver available & all the receptionist did was continue requesting even if there were multiple messages of no driver availability. They no longer have shuttle service available. Customer Service is becoming poor. There were 2 receptionist, when i checked in to show the text message i received about no available driver, her response was “ i just got here, I don’t know whatgoing on”. Instead of asking “how can i help you?, let me get the person that can help”. Customer Service is POOR. Both ladies needs training on customer service otherwise that job is not for them. More

I didn't mean to buy a car I walked into the dealership to look, ended up buying a GLB250. I felt like a queen walking out of the office. Courteous & professional staff. I walked into the dealership to look, ended up buying a GLB250. I felt like a queen walking out of the office. Courteous & professional staff. More

This dealership provides a very complete, almost unique approach to the customer. From the first call to the service person everything is taken care of. Sean Sands is the epitome of what one would like to approach to the customer. From the first call to the service person everything is taken care of. Sean Sands is the epitome of what one would like to have in that position. More

Service Initially had problems getting things serviced. Spoke with general manager Rich May. Rich was extremely helpful and went out of his way to see that al Initially had problems getting things serviced. Spoke with general manager Rich May. Rich was extremely helpful and went out of his way to see that all of my issues were adressed and taken care of. Rich is definitely an asset to this company and is well versed in customer relations. More