Mercedes-Benz of Music City

Emilio Valdivia always makes my experience at the dealership a top experience with his service. dealership a top experience with his service. More

From the moment I received a call from Mercedes Benz of Music City for my online inquiry, I knew I was in for a premium experience – and I was not disappointed. The star of the show was Chris Poppin, who p Music City for my online inquiry, I knew I was in for a premium experience – and I was not disappointed. The star of the show was Chris Poppin, who proved to be the epitome of professionalism and customer service excellence. As a discerning customer ready to invest in the luxury electric vehicle market, I had high expectations for my Mercedes Benz EQS 450. Chris not only met these expectations but exceeded them with his extensive knowledge and passion for the brand. He provided a comprehensive run-through of the EQS 450's innovative features, from its impressive range to its cutting-edge features, making it clear that this car was tailored for the future of driving. The attention to detail that Chris displayed was remarkable. His patience and expertise shone through as he answered every question with confidence and offered insights that only an experienced Mercedes Benz specialist could provide. What truly set this experience apart was how Chris managed to make an over-the-phone purchase feel as personal and engaging as if I were right there in the showroom. His commitment to providing a seamless and hassle-free transaction was evident, as he promptly addressed all paperwork and financing details with transparency and diligence. When it came to finalizing the purchase, Chris was meticulous in confirming that every aspect of the deal was clear and satisfactory. He provided a level of personal attention that is rare in today's fast-paced world, ensuring that the excitement of buying a new Mercedes was not lost in the virtual nature of the transaction. As I eagerly await the arrival of my Mercedes Benz EQS 450, my confidence in the condition and quality of my upcoming delivery is so unwavering that I felt compelled to express my gratitude in advance. This review serves as a testament to the exceptional service I've received from Chris Poppin and the entire team at Mercedes Benz of Music City. The post-sale experience has been as impeccable as the purchasing process. Chris's commitment to customer satisfaction didn't cease once the sale was completed. He continued to provide exemplary service, keeping me informed every step of the way. His proactive approach included sending me a video of my EQS 450 prior to it being loaded onto the truck, a gesture that not only provided reassurance but also heightened my anticipation for the grand arrival. This level of attention and personalized care is precisely why I am already singing praises about my experience. Chris's dedication to ensuring a smooth transition from sale to delivery is a clear reflection of the dealership's ethos of excellence and customer care. In conclusion, my over-the-phone purchase of the Mercedes Benz EQS 450 at Mercedes Benz of Music City was nothing short of exceptional, largely due to Chris Poppin's outstanding customer service. His unwavering commitment to excellence reflects the prestigious reputation of the dealership and the Mercedes Benz brand as a whole. I would highly recommend Chris and the team at Mercedes Benz of Music City to anyone looking for a high-caliber vehicle purchase experience. More

Outstanding customer service from knowledgeable and friendly staff that was ready to help. We are very glad that we chose Mercedes-Benz of Music City. friendly staff that was ready to help. We are very glad that we chose Mercedes-Benz of Music City. More

Good experience with a knowledgeable team. Enjoyed working with Xavier and Drew. Coming from Louisville for the purchase they made the drive worth it. Enjoyed working with Xavier and Drew. Coming from Louisville for the purchase they made the drive worth it. More

I was in the market of purchasing my wife a vehicle and we decided to look at a Mercedes Benz. We visited Music City Mercedes and from the time we walked through the door we were greeted with professionali we decided to look at a Mercedes Benz. We visited Music City Mercedes and from the time we walked through the door we were greeted with professionalism and kindness and that service carried over to the meeting with our salesman Xavier Darden. He exemplified professionalism to the greatest and made buying a car from him a treat . Thank you Music City Mercedes and and BIG thank you to Xavier Darden More

Great service and a wonderful experience buying experience with Izac as our guide. Thank you! experience with Izac as our guide. Thank you! More

Chris Poppin helped me get my dream car! ! He was very instrumental in making sure I had the right car at the right price. He did not give up until he found me the right fit. ! He was very instrumental in making sure I had the right car at the right price. He did not give up until he found me the right fit. More