Mercedes-Benz of Music City

Airbag Recall turns into very pleasant experience We found everyone at this dealership to be efficient and friendly. Matthew Stewart, our Service Advisor, was courteous and did his job well. During We found everyone at this dealership to be efficient and friendly. Matthew Stewart, our Service Advisor, was courteous and did his job well. During our wait, everyone there was friendly to us, offering us coffee and being sure we were comfortable during our wait. We were there for recall on Airbag, not to purchased vehicle. More

Customer Service I selected 5 star rating- Mercedes Benz is just that type of business. Michael Karle was very nice & patience to me upon helping with my new purchase. I selected 5 star rating- Mercedes Benz is just that type of business. Michael Karle was very nice & patience to me upon helping with my new purchase. I was very please to have had him as my salesman & he is good for the dealership. More

Excellent Service MB of Music City adds to the experience of owning a Mercedes! Thank you for bringing excellence into this market. Lori is an extraordinary source in MB of Music City adds to the experience of owning a Mercedes! Thank you for bringing excellence into this market. Lori is an extraordinary source in the service department, and their communication is second to none. More

Excellent Service The battery warning light came on just as I was about to leave on a business trip to Atlanta. One call to Jeff Mullins was all it took to start the p The battery warning light came on just as I was about to leave on a business trip to Atlanta. One call to Jeff Mullins was all it took to start the process of getting my car fixed and my trip started. Jeff invited me in right away, got the problem diagnosed, explained it all to me, and then just fixed it! I got to enjoy the lounge area while watching highly skilled technicians work on the Mercedes vehicles on the other side of the glass wall. Overall, an impressive facility staffed with impressive people who provide a level of service equal to the high quality of the cars they sell. More

Wonderful ! I purchased my car from John Bailey. Although I live in Louisville, I found Music City to be willing to truly work within my needs and wants. John B I purchased my car from John Bailey. Although I live in Louisville, I found Music City to be willing to truly work within my needs and wants. John Bailey was exceptional! I highly recommend working with him . He didn’t push me into purchasing before I needed it, and found me the car at the price i wanted ! More

Great People focused on a great experience We were looking for a Certified Pre Owned for our daughter. We knew what we wanted for her and identified 3 vehicles within the Mercedes Benz Certifi We were looking for a Certified Pre Owned for our daughter. We knew what we wanted for her and identified 3 vehicles within the Mercedes Benz Certified Pre Owned system and spoke with 3 different Mercedes Dealerships and it was Xavier Darden at MB of Music City that came to the forefront of our decision. Xavier's passion for the MB brand as well as his professionalism and customer service skills exceeded our expectations in a great way. More

LOVE this dealership! All who work there have been extremely nice, accommodating and easy to work with. Xavier, my car salesman, is the bomb! Will always refer him to family and friends. extremely nice, accommodating and easy to work with. Xavier, my car salesman, is the bomb! Will always refer him to family and friends. More

MB of Music City I have bought over 10 cars in the last 8 years for me and my wife and John Bailey is hands down the best sales rep I have ever dealt with. I truly fe I have bought over 10 cars in the last 8 years for me and my wife and John Bailey is hands down the best sales rep I have ever dealt with. I truly feel he has the customers best interest at heart. The entire staff of MB of Music City is absolutely a pleasure to work with. Keith Ertell was great to work with as well. You guys have a customer for life. Tony and Thuy More

Exceptional Buying Experience Our Mercedes Benz lease was ending, so we were in the market for a new car. The inventory was exceptional for the model we were buying, but the buying Our Mercedes Benz lease was ending, so we were in the market for a new car. The inventory was exceptional for the model we were buying, but the buying experience exceeded our expectations. Our salesman, Emilio Valdivia, was both knowledgeable and helpful as we navigated the lease of a new vehicle. This no-pressure buying experience was just the approach we appreciate. Every interaction we have had with this dealer has been positive. More

Professional courteous staff. My service was done professionally and the service advisor was outstanding. Stanley was great and went with me to talk to the mechanic that repaired t My service was done professionally and the service advisor was outstanding. Stanley was great and went with me to talk to the mechanic that repaired the issue with me being totally satisfied. Well done. Music City dealership is highly recommended for your needs at any level of business. 5 stars*****. More