Mercedes-Benz of Music City

Mercedes-Benz of Music City made my purchase easy I had a complicated deal, as I was trading in 1 car, getting bought out of a lease on another, and had to pick the car that would replace both. Fadi I had a complicated deal, as I was trading in 1 car, getting bought out of a lease on another, and had to pick the car that would replace both. Fadi Shubak, the salesman, started the ball rolling, and convinced me on the car I was purchasing, and Phillip Johnson, the sales mgr, untangled the complicated parts, and figured out a way to make the deal fair. They were a great team, and you would do yourself a favor if you're in the market for a Mercedes, and visit these guys. More

Service Everything was awesome! Lori Garret my service advisor the BEST! :-) I would highly recommend this dealership from sales to service! I used to lease m Everything was awesome! Lori Garret my service advisor the BEST! :-) I would highly recommend this dealership from sales to service! I used to lease my vehicles from Mercedes of Cool Springs-will keep my loyalty with Music City! Thank u! More

The best buying experience ever!! Stepping out of my car on a rainy evening to request a car, we never got a side eye from Scott! He met us and offered our kids ice cream and snacks to Stepping out of my car on a rainy evening to request a car, we never got a side eye from Scott! He met us and offered our kids ice cream and snacks to keep them entertained during the business transaction. When we presented the next day to complete the day, he shared personal photos of his cars and talked to us about features of our new car. He went above and beyond to make the experience awesome. Scott even provided us with a comp car detail on a sunny day since we completed the deal on a rainy day. He is definitely building relationships and making this process pleasurable. I would refer friends and family to MB of MC. This process was A1! Thanks Scott!! More

A Delightful Surprise What a nice surprise when I visited Mercedes-Benz of Music City for the first time this week! A great service experience that went way above expectat What a nice surprise when I visited Mercedes-Benz of Music City for the first time this week! A great service experience that went way above expectations, especially in comparison with our "other" Mercedes dealership in the Nashville area. My service advisor, Monce Gallardo, was so nice and treated me like I was very special. Thank you, M-B of MC!!! More

Excellent Service The best service I've ever received at any dealership. I was stunned. Emily Kelly and her group were super-attentive and effective. Will definitely The best service I've ever received at any dealership. I was stunned. Emily Kelly and her group were super-attentive and effective. Will definitely return and have already referred friends. More

BEST EVER SERVICE WORK, WAITING ROOM AMENITIES, CLEANLINESS AND PERSONELL FRIENDLINESS WAS OUTSTANDING. SERVICE ADVISOR EMILY WAS SUPERB KEEPING ME ADVISED OF PROGRESS WORK, WAITING ROOM AMENITIES, CLEANLINESS AND PERSONELL FRIENDLINESS WAS OUTSTANDING. SERVICE ADVISOR EMILY WAS SUPERB KEEPING ME ADVISED OF PROGRESS ON MY MAINTENANCE INCLUDING WALKING ME TO MY CAR WHEN IT WAS COMPLETED. More

GLS450 Need a new Mercedes? Give Kate Cardin a call, she is not only knowledgeable and helpful but also a friendly outgoing person. She can help you out wit Need a new Mercedes? Give Kate Cardin a call, she is not only knowledgeable and helpful but also a friendly outgoing person. She can help you out with al aspects including setting up your smart phone which I definitely needed. More

GLS450 Emily Kelly greeted us as we entered the dealership and we started our great experience at Mercedes Benz Music City. Our experience with Michael Karle Emily Kelly greeted us as we entered the dealership and we started our great experience at Mercedes Benz Music City. Our experience with Michael Karle was very professional and enjoyable. More

Mercedes Benz of Music City Kate Cardin was our salesperson. Kate was professional, helpful, and responsive throughout our sales experience. Brian Moseman assisted us with th Kate Cardin was our salesperson. Kate was professional, helpful, and responsive throughout our sales experience. Brian Moseman assisted us with the financial/business transaction and was equally helpful to us. More

Excellent customer service!!! I spoke to Andy Curry on the phone who set my appointment up to have my drivers side airbag changed out. Andy was extremely friendly and courteous. I spoke to Andy Curry on the phone who set my appointment up to have my drivers side airbag changed out. Andy was extremely friendly and courteous. He told me they would let me use a loaner car if I needed one. When I arrived at my scheduled appointment time I was greeted by my service adviser Matthew Stewart. Matthew told me it would take about an hour to repair my vehicle and showed me to the customer waiting area. He was very personable and also very knowledgeable. He made me feel that we were important to the dealership and they were there to help us. True to his word the vehicle was ready, washed, and back to me in about an hour and 15 minutes. I was ready to leave and I told Matthew that i needed a new set of wipers. He escorted me to the counter and told the tech what I needed. I paid for the items and before I got to my vehicle Matt had already replaced my old wipers. This was my first visit to Mercedes Benz of Music City but I will be back. In today's climate of customer service and the lack there of in most places. Mercedes has truly found the secret of pleasing the customer and putting them first. Great job Andy and Matt, you are two examples of what every retailer needs. You have made a new Mercedes Benz owner very happy. More