Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Music City
Nashville, TN
855 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
Showing 855 reviews
February 05, 2019
GLS450 Emily Kelly greeted us as we entered the dealership and we started our great experience at Mercedes Benz Music City. Our experience with Michael Karle Emily Kelly greeted us as we entered the dealership and we started our great experience at Mercedes Benz Music City. Our experience with Michael Karle was very professional and enjoyable. More
by TammieHernandez
Employees Worked With
Emily Kelly, Michael Karle and Brian Moseman, Zachary Romero
January 31, 2019
Mercedes Benz of Music City Kate Cardin was our salesperson. Kate was professional, helpful, and responsive throughout our sales experience. Brian Moseman assisted us with th Kate Cardin was our salesperson. Kate was professional, helpful, and responsive throughout our sales experience. Brian Moseman assisted us with the financial/business transaction and was equally helpful to us. More
by Cooper556
Employees Worked With
Brian Moseman, Finance Director, Kate Cardin
January 29, 2019
Excellent customer service!!! I spoke to Andy Curry on the phone who set my appointment up to have my drivers side airbag changed out. Andy was extremely friendly and courteous. I spoke to Andy Curry on the phone who set my appointment up to have my drivers side airbag changed out. Andy was extremely friendly and courteous. He told me they would let me use a loaner car if I needed one. When I arrived at my scheduled appointment time I was greeted by my service adviser Matthew Stewart. Matthew told me it would take about an hour to repair my vehicle and showed me to the customer waiting area. He was very personable and also very knowledgeable. He made me feel that we were important to the dealership and they were there to help us. True to his word the vehicle was ready, washed, and back to me in about an hour and 15 minutes. I was ready to leave and I told Matthew that i needed a new set of wipers. He escorted me to the counter and told the tech what I needed. I paid for the items and before I got to my vehicle Matt had already replaced my old wipers. This was my first visit to Mercedes Benz of Music City but I will be back. In today's climate of customer service and the lack there of in most places. Mercedes has truly found the secret of pleasing the customer and putting them first. Great job Andy and Matt, you are two examples of what every retailer needs. You have made a new Mercedes Benz owner very happy. More
by duke382
Employees Worked With
Andy Curry, Matthew Stewart
January 23, 2019
Excellent experience ! The service I received at this dealership and from my service adviser, Matt Stewart, when I had to bring my vehicle for unexpected repairs, was fast, The service I received at this dealership and from my service adviser, Matt Stewart, when I had to bring my vehicle for unexpected repairs, was fast, friendly, knowledgeable and commendable. I will gladly recommend Mercedes-Benz of Music City and stay a loyal Mercedes customer ! More
by ulie61
Employees Worked With
Matt Stewart, Emily Kelly
January 17, 2019
Great Service at Mercedes Benz of Music City "I purchased my E350 at another dealer before your dealership opened in Nashville. I have always felt welcomed at Mercedes-Benz of Music City, leading "I purchased my E350 at another dealer before your dealership opened in Nashville. I have always felt welcomed at Mercedes-Benz of Music City, leading to a great experience. Matt Stewart, my service advisor, truly understands that anticipation is the greatest customer service as he (and everyone there) was proactive in getting me ready to drive away. Appreciate the car wash, too." More
by Michael S
Employees Worked With
Matt Stewart
January 11, 2019
Service Maintenance Review I recently brought my E Class Mercedes in for its scheduled service maintenance at Mercedes Benz of Music City. My Service Advisor, Jeff Mullins was I recently brought my E Class Mercedes in for its scheduled service maintenance at Mercedes Benz of Music City. My Service Advisor, Jeff Mullins was professional and friendly, and when I came in he had my cost estimate already prepared for me. The loaner I requested was quickly brought to me and I was on my way. The service performed was excellent as always, and I was able to pick up my car as scheduled. Overall an excellent experience. More
by Randy
Employees Worked With
Jeff Mullins
January 04, 2019
Try Mercedes Benz of Music City After having previously traded with a competing MB dealership, we decided to try MB of Music City. We found their personnel to be extremely welcoming, After having previously traded with a competing MB dealership, we decided to try MB of Music City. We found their personnel to be extremely welcoming, their inventory to be exceptional and their dealership to be outstanding. Our sales person was not high pressure and worked very hard to handle our negotiations in a very professional manner. He , and the Sales Manager, went out of their way to close the deal. We would recommend them and MB of Music City to anyone considering a new vehicle purchase. More
by Cmac
Employees Worked With
Eliud Mendez, Amy Rothenberger, Samuel Cavett, Zachary Romero
December 21, 2018
Friendly Staff, Amazing Customer Service First time buyer with Mercedes-Benz of Music City. The staff were all extremely kind and friendly the moment i walked through the doors. Roman Chort First time buyer with Mercedes-Benz of Music City. The staff were all extremely kind and friendly the moment i walked through the doors. Roman Chortyk was an absolute pleasure to work with, I highly recommend you seek him out if looking for a Mercedes-Benz or one of their Pre-Owned vehicles. Will definitely return in the future. More
by Asuka G
Employees Worked With
Roman Chortyk
December 20, 2018
S 63!! Mercedes Benz of Music City - Fantastic Experience! From start to finish this was a fantastic buying experience. I would rec Edwin and Emilio Mercedes Benz of Music City - Fantastic Experience! From start to finish this was a fantastic buying experience. I would rec Edwin and Emilio to anyone buying a true luxury car! More
by MV
Employees Worked With
Emilio Valdivia, Edwin Vickery
November 11, 2018
MB Nashville Does Not Care I bought a new S560 in September from MB Nashville. Gorgeous car. By the first week of October, it was in the shop. The convertible top started to I bought a new S560 in September from MB Nashville. Gorgeous car. By the first week of October, it was in the shop. The convertible top started to raise, then froze with the boot open. The top could not be raised or lowered. After 8 days, service manager of dealer called to explain that it could not be repaired, that this was a problem with 2018 S class cabriolets. He says that production has been canceled and that MBUSA had just bought about 10-12 of the cars back. I asked about a loaner and was promised one -- three separate times by service personnel. I never got one -- apparently they know this will be a long process. Service manager advised that Mercedes wanted me in any other car ... just not an S class cabriolet. I researched and made a selection. At one point, my sales person even sent me a link to the proposed replacement car, at another Sonic-owned dealer. After a couple of weeks, I called and asked where the car was. Difficulty dealer trading for it, I was told. I called MBUSA, who denied knowing anything. Then my dealer sales person texted that MBUSA was going to buy me out, and it would be an "ordeal." MBUSA denied when I called, said they had issues with the dealer, and said they would be back in touch. Days go by before I hear back (despite a promise to call me the next day). Eventually, I am told that they are recommending a buyout, but it will be 2-4 weeks for regional "approval." Fortunately, after pitching a fit, I hear the next day that I will be bought out, but it the process will be turned over to a third party logistics firm to handle. I got all documents to them within 24 hours, and have yet to hear anything; they advised process will take up to 4 weeks. In sum, I bought a new Mercedes flagship vehicle; it was operated over about 2.5 weeks before it ceased to function; my dealer tells me it's defective and promises a new, slightly more expensive and different car, which makes me feel good (but never responds to requests for a loaner); I call MBUSA; dealer and manufacturer point fingers at each other; eventually I am promised a buyout (MBUSA never answers directly the question of whether this is a recurring defect for S class cabriolets); and I am still waiting on my money, paying insurance since I still own the car, more than 5 weeks after the car left my possession and almost four weeks to the day I was promised a new car. This has been the single worst customer experience for any product. MB Nashville did nothing to help. More
by BenzVictim
Employees Worked With
I don't recognize any of this staff.
