Mercedes-Benz of Music City

Excellent service I have had the best customer service experience at Mercedes Benz of Music city this past weekend. I couldn't believe that the service team actually re I have had the best customer service experience at Mercedes Benz of Music city this past weekend. I couldn't believe that the service team actually responded back on a Sunday evening to one of my emails!!! Pretty darn amazing and beyond responsive. They had me scheduled for the next day, got me a loaner and took care of my car in the best possible way. If there is one reason why I would prefer MBofMC over MBofNashville, it would be customer service. I have been to MBofNashville for few services so far and it was no different from any other dealership of any other car model. MBofMC shows what a mercedes dealership is supposed to be and treats you the way you're supposed to be treated. Stanley Carmichael was my service rep and he is the nicest person ever. Not one of those dealerships who cater to a certain category of people, if you know what I mean. MBofMC would treat you like they would treat anyone else. The Service manager was there to talk to me if I had any questions and Stanley made sure I left extremely happy with my car. I would definitely mention MBofMC to any of my friends who are looking to get their car serviced (or even looking to buy a new car) given the way they treat people. And NO, they did not pay me to write this review nor did they mention anything about a review. Go try it out and you'd be thanking me for this review. More

Exceptional Customer Service Outstanding service from every team member. I am a returning customer and always feel like their first priority. This last visit Stanley was my servic Outstanding service from every team member. I am a returning customer and always feel like their first priority. This last visit Stanley was my service representative and he kept me informed and provided exceptional service. I wouldn’t go anywhere else, this is a very well run business. More

Excellence is Rare! Such a wonderful buying experience! Eliud Mendez was so kind & helpful with my pruchase answering all my questions; so knowledgeable! Celia Anzalone w Such a wonderful buying experience! Eliud Mendez was so kind & helpful with my pruchase answering all my questions; so knowledgeable! Celia Anzalone was very thorough & kind! Wonderful people at Music City Mercedes! More

Superb Service I am new to Nashville and when I made my purchase I was very timid on where to take my vehicle for service and for those emergencies that may occur. I I am new to Nashville and when I made my purchase I was very timid on where to take my vehicle for service and for those emergencies that may occur. I couldn't be more satisfied walking in MBMC doors. It is always assurance coming to this dealership and being able to receive concise information with a personal advisor is outstanding! I always enter and exit feeling presidential. I can't Thank Mr. Stanley Carmichael, enough for his superb service, exceptional communication. More

New Car Kate Cardin was amazing with our purchase She went out of her way for our family. Kate meet with our family to go over every detail. They run a c Kate Cardin was amazing with our purchase She went out of her way for our family. Kate meet with our family to go over every detail. They run a class act operation! More

AWESOME ! A 10 ! NOT ENOUGH STARS FOR HOW GREAT THEY ARE !! JUST ABSOLUTELY THE BEST NEW CAR DEALERSHIP EXPERIENCE EVER ! CAN NOT SAY ENOUGH GOOD THINGS ! THANK YOU ! THANK YOU ! THANK YOU ! NICK SABAN HAS GOT JUST ABSOLUTELY THE BEST NEW CAR DEALERSHIP EXPERIENCE EVER ! CAN NOT SAY ENOUGH GOOD THINGS ! THANK YOU ! THANK YOU ! THANK YOU ! NICK SABAN HAS GOT THIS RIGHT JUST LIKE THE ALABAMA FOOTBALL TEAM ! THANKS AGAIN ! More

An out-of-the-ballpark home run experience!! This is our second purchase with Music City Mercedes..... the two most pleasant car buying experiences ever! Our sales consultant, Kate Cardin, is te This is our second purchase with Music City Mercedes..... the two most pleasant car buying experiences ever! Our sales consultant, Kate Cardin, is terrific... very knowledgeable and extremely responsive. When we arrived she had just finished helping a friend purchase a new vehicle. We would highly recommend Kate to anyone who is interested in making a vehicle purchase at Music City Mercedes. Celia Anzalone was quite thorough and organized in completing the purchase paperwork. Zach Romero in Concierge Services is so patient and willing to assist with helping you learn about and work with the various technologies on the car... ever pleasant and patient with his explanations/tutorials. Kevin Taylor in the service department is most professional, helpful and responsive to your needs. Edwin Vickery has built a great team and is very involved in the customer satisfaction experience. In a time when exceptional customer service is hard to find, one should head to Music City Mercedes!! The Larkins More

Great people to work with, Emilio Valdivia was our salesman and he was terrific. The whole experience was absolutely great. Very knowledgeable and helpful with no high pressure Emilio Valdivia was our salesman and he was terrific. The whole experience was absolutely great. Very knowledgeable and helpful with no high pressure tactics. Nice way to buy a car. More

Vehicle Repair- Excellent customer service when I took my vehicle in for repairs. My service advisor Matt was very professional and pleasant to work with, he kept me Excellent customer service when I took my vehicle in for repairs. My service advisor Matt was very professional and pleasant to work with, he kept me informed every step of the way. Ryan took the time to show me the ins and outs of the loaner car before I left the dealership; he’s so patient and professional . This is a top notch establishment! More

Great service Jeff Mullins was so helpful when I brought my GLC300 in for maintenance. I truly appreciate the personalized care that I received from Mr. Mullins an Jeff Mullins was so helpful when I brought my GLC300 in for maintenance. I truly appreciate the personalized care that I received from Mr. Mullins and everyone at the dealership. Dr. Collier More