Mercedes-Benz of Naperville

Very professional all around. Salesperson, Sales Manager and Finance Manager handled the transaction efficiently and effectively. Great experience. Salesperson, Sales Manager and Finance Manager handled the transaction efficiently and effectively. Great experience. More

I don’t typically write these reviews but I am genuinely disappointed with this dealership’s service and follow-up. After being overcharged $3,200 for a standard Service B on my GLC 300, I tried to follow u disappointed with this dealership’s service and follow-up. After being overcharged $3,200 for a standard Service B on my GLC 300, I tried to follow up as instructed by their own response on Google—to call the general manager. I called three times over two weeks, left voicemails, and never got a response. Today, I called again, got transferred to the GM’s line, still no answer. I then called the front desk back from the same number and was ignored. When I called from a second number, they picked up instantly. That says everything. The “call our manager” responses on Google are just superficial attempt at accountability, not a real effort to resolve issues. Completely unprofessional, evasive, and disrespectful to paying customers. Would strongly caution others before servicing or buying here. Heard better things at other local service shops and Mercedes Westmont and Orland Park. More

MERCEDES-BENZ OF NAPERVILLE DOES NOT CARE ABOUT CUSTOMERS OR REVIEWS . THERE MANAGEMENT TEAMS SAYS CALL US SO WE CAN TRY TO MAKE IT RIGHT AND TO NO SURPRISE THEY DON’T CARE ABOUT WHAT YOU HAVE TO SAY. SAME OR REVIEWS . THERE MANAGEMENT TEAMS SAYS CALL US SO WE CAN TRY TO MAKE IT RIGHT AND TO NO SURPRISE THEY DON’T CARE ABOUT WHAT YOU HAVE TO SAY. SAME LYING AND DON’T BELIEVE YOU. WASTE OF TIME CALLING MANAGEMENT AND LEAVING REVIEWS. ME OVER A MONTH AND NO RESPONSE TO MY PROBLEM , CORPORATE SHOULD LOOK AT THESE REVIEWS AND BE CONCERNED!!! More

Everything ok. Good attention. Good information, good service. I will continue taking my car to this dealer Good attention. Good information, good service. I will continue taking my car to this dealer More

I’ve been going to Mercedes Benz of Naperville for some time with my previous lease being over a year ago. A few days ago I returned to look for some more cars and sales representative Nick provided the mo time with my previous lease being over a year ago. A few days ago I returned to look for some more cars and sales representative Nick provided the most pathetic service I’ve ever encountered. He was firstly extremely mad that I wasn’t transparent with him about going to BMW and getting quotes, which he stated “I’ve been in the business so long that I already knew”. Not sure how long he’s been in the business but I never went to BMW to begin with! Secondly we weren’t able to reach numbers that worked well and we told him repeatedly that we appreciated his time and efforts. He texted me a few days later asking if I was interested in moving further with any of his cars and I told him I had purchased one from Mercedes Benz of Chicago. To which he had the audacity to send me a message to let me know I had wasted his time! This is the industry Nick, maybe you haven’t been in it long enough. More

Excellent service department, Mike, Frank and Kevin are always pleasure to deal with, they helped us with our EQE and EQS always pleasure to deal with, they helped us with our EQE and EQS More

The advisor was friendly, polite and professional. He communicated the status of the car when available. He communicated the status of the car when available. More

Not willing to help out customer with anything. It’s all about their bottom line. It’s all about their bottom line. More

Attentive staff with great follow through! My first Mercedes purchase and it won’t be the last. My first Mercedes purchase and it won’t be the last. More

From my first visit to the day of signing I enjoyed an excellent professional and friendly experienc. The sales team was very detailed and helpful with the process which helped me make my decision a lot e excellent professional and friendly experienc. The sales team was very detailed and helpful with the process which helped me make my decision a lot easier. More