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Mercedes-Benz of Naperville
Naperville, IL
413 Reviews
For Mercedes-Benz buyers in the Chicagoland area, there is no better place for new and pre-owned Mercedes-Benz cars and SUVs than Mercedes-Benz of Naperville. With all of the latest new Mercedes-Benz models in stock, we are sure to have the perfect one for you. So whether you're trading-in for a new Mercedes-Benz car or SUV, or getting behind the wheel of a Mercedes-Benz for the very first time, be sure to visit Mercedes-Benz of Naperville today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 413 reviews
September 08, 2022
Where do I begin? I brought my car here so that they could look at a recall issue, change out some headlight bulbs that went out, and replace windshield blades. An ins I brought my car here so that they could look at a recall issue, change out some headlight bulbs that went out, and replace windshield blades. An inspection was completed to see if there were other issues with the car. The dealership had to keep car overnight. When the service advisor called me, he described issues found with the car and forwarded a report. Explained that the right side marker light couldn’t be fixed and needed to have a part. I expected the left low beam that was totally out to be working since they changed the bulb. When I came to pick car up, it was daylight, and the notification of the low beam being out didn’t come on. I thought that the issue was fixed since bulb was replaced. However, later that evening when I needed to leave, I saw that the bulb was still out, therefore I couldn’t go out because it was night. The service advisor didn’t advise me that the issue wasn’t fixed prior to me leaving they dealership. I returned to the dealership the next day and was informed by another service advisor that although the bulb was replaced, further diagnostics was needed. For MB not to inform me that issue was not fixed, prior to me leaving the site was negligent, a bit unethical, and showed me that they did not consider my safety (as I had to drive at night). Not only was there an issue with safety, but I could’ve received a police infraction with the missing headlight. More
by Rashida
Employees Worked With
N/A
September 08, 2022
Scheduled service went well, loaner sparkled and was ready to go. The start was just as planned. Service was jammed and the maintenance on my vehicle carried on overnight. No problem with the loaner. ready to go. The start was just as planned. Service was jammed and the maintenance on my vehicle carried on overnight. No problem with the loaner. More
by RogerB
Employees Worked With
Dennis
September 02, 2022
I recently received two recall notices from Mercedes-Benz USA. One was a software update and the other required a replacement part from M-B. The service scheduler, Connie, verified the part was available bef USA. One was a software update and the other required a replacement part from M-B. The service scheduler, Connie, verified the part was available before scheduling the repair. After she was sure the part was in house she was able to move up the service date. When I arrived the paperwork was waiting on the service writer's desk, my loaner vehicle was ready and I was out the door in under 30 minutes. The work was completed ASAP, my car was clean and waiting for me and I was back on the road in about 20 minutes. No hassle,, no up-sell, no drama, just professional service. This should happen everywhere. More
by Randal Tietz
Employees Worked With
Connie (service scheduler) Frank Amanti (and crew) in Service
August 30, 2022
Adam was great ! ! He also offered suggestions/opinions on car finish care. He also showed me how to use some of my car features !!!! ! He also offered suggestions/opinions on car finish care. He also showed me how to use some of my car features !!!! More
by jts1018
Employees Worked With
Adam Dellert
August 29, 2022
Autonation sent me a awesome $109. 95 coupon for oil change. Brought it in dealer did the work with exceptional care. Very thorough inspection was done on vehicle as well. Thanks for 95 coupon for oil change. Brought it in dealer did the work with exceptional care. Very thorough inspection was done on vehicle as well. Thanks for the great deal will definitely be back in future! More
by bmwspeed
Employees Worked With
Dante Sosa
August 21, 2022
When I arrived no one came out to help me even though 3 people were sitting in their offices without clients, except Donte. . I went to the service desk and was told to have a seat in the waiting area. Aft people were sitting in their offices without clients, except Donte. . I went to the service desk and was told to have a seat in the waiting area. After 10 minutes I still was not helped, so I went back to the service desk and Donte helped me. He did a great job. More
by Crystal
Employees Worked With
Donte
