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Mercedes-Benz of Naperville

Naperville, IL

Overview
Reviews
Vehicles
4.5
416 Reviews
For Mercedes-Benz buyers in the Chicagoland area, there is no better place for new and pre-owned Mercedes-Benz cars and SUVs than Mercedes-Benz of Naperville. With all of the latest new Mercedes-Benz models in stock, we are sure to have the perfect one for you. So whether you're trading-in for a new Mercedes-Benz car or SUV, or getting behind the wheel of a Mercedes-Benz for the very first time, be sure to visit Mercedes-Benz of Naperville today!
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1569 W Ogden Avenue

Naperville, IL

60540

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Showing 416 reviews

July 14, 2022

On time, informative, and professional. Could not have asked for a better experience, and will definitely use them in the future! More

by KP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
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Jul 18, 2022 -

Mercedes-Benz of Naperville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

July 12, 2022

Courteous, considerate, timely, knowledgeable, Wonderful service department. Clean, well maintained facility. Thank you for a job well done More

by Frannk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Connie received initial call and set up appointment and was very helpful, Frank in the service department was AWESOME
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Jul 14, 2022 -

Mercedes-Benz of Naperville responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

July 11, 2022

Courteous, as always with Merceds Benz. Even without an appointment service was exemplary. Our GLK👍 More

by joyce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Wildeveld, Tim Burns
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Jul 14, 2022 -

Mercedes-Benz of Naperville responded

Hello Joyce, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

July 11, 2022

Kevin is hands down the best service representative any customer could have the pleasure of working with. He is a true asset to MB. More

by Sulli34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin
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Jul 14, 2022 -

Mercedes-Benz of Naperville responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Naperville!

July 10, 2022

I felt like another record on their book vs a loyal customer I’ve soon oil change several times with Mbusa and this was 100% higher than normal and never even rotated my tires but wanted to sell me More

by Jciiku
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric
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Jul 12, 2022 -

Mercedes-Benz of Naperville responded

Hi, we are disappointed by your experience at Mercedes-Benz of Naperville. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (630) 537-0312. We hope to hear from you.

July 08, 2022

My service coordinator, Frank Amanti, is the reason I keep going back to Mercedes Naperville. The best customer service! More

by mgeorges
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Amanti
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Jul 10, 2022 -

Mercedes-Benz of Naperville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

July 05, 2022

[2:15 PM, 7/4/2022] Riyaz Hameed: Can u rephrase [2:18 PM, 7/4/2022] Rahin Hameed: Ron and the sales team were very helpful in recommending available options and features during the GEL preorder. Their se More

by Riyaz Hameed
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron
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Jul 06, 2022 -

Mercedes-Benz of Naperville responded

Hi Riyaz, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

July 01, 2022

They are always professional, courteous and are willing to go above and beyond with excellent customer service. More

by Mschoen25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris and Joe Labit
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Jul 04, 2022 -

Mercedes-Benz of Naperville responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 26, 2022

Basic customer service compared to what I am used to with Autohaus in Northbrook and Mercedes-Benz of Elmbrook. More

by Ruby Pittman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
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Jun 27, 2022 -

Mercedes-Benz of Naperville responded

Hi Ruby, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

June 21, 2022

Extremely friendly and efficient experience purchasing a car from MB Naperville. Michael Hurst was great to work with. More

by Craigkelly0318
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hurst
Report | Print
Jun 22, 2022 -

Mercedes-Benz of Naperville responded

Hi, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

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