Mercedes-Benz of Naperville

I had the best experience at Mercedes Benz of Naperville. It was the best customer service I have ever received from a car dealership. I went there to buy a Nissan Rogue that I had found online. They treat It was the best customer service I have ever received from a car dealership. I went there to buy a Nissan Rogue that I had found online. They treated me as if i was buying one of their $90,000 vehicles! Ed Franzen and his team were the best. Ed wasn't pushy at all! He kept me at ease, was very kind, and their pricing was very reasonable. I went there knowing what I wanted and they did the job for me! I highly recommend anyone going to Mercedes Benz of Naperville, and if you do be sure to ask for Ed Franzen, He's the best!!!! :) Thanks for the roses guys!!!! More

Great first time visit!....James Jayjack was my sales contact on 07/23/11, very professional and friendly. He knew the vehicle inside and out. Really went the extra mile the entire time. You could tell h contact on 07/23/11, very professional and friendly. He knew the vehicle inside and out. Really went the extra mile the entire time. You could tell he was proud of the brand. He took his time with me and made sure I was happy. His follow up after the sale has been really good. Great guy....ask for him! Mike Townsend was the sales manager. He spent almost an hour with me assuring me of the brand quality. He presented me with a great offer and was willing to do what it took to get the deal done..impressive. He, together with James made sure the purchase process went smooth. Ralph in finance was great. Explained everything in detail. Ralph knew how to work with a business owner and made the process quick and painless, he really knows the process, very much a pro. Overall my experience was fantastic. James and the team provided the extra details that made the experience great. I will purchase again from them in the future! More

Purchased my car through MB of Naperville and my overall experience was very solid. My salesman (Adam Broadus) provided detailed answers to all of my questions about the car and also made sure the sales pr experience was very solid. My salesman (Adam Broadus) provided detailed answers to all of my questions about the car and also made sure the sales process went very quickly. Adam picked me up at the airport when I arrived to pick up my car, and when we arrived at the dealership, the car was ready and paperwork/processing also went very smoothly. I would strongly recommend Adam as a sales associate as well as this dealership. More

I have only needed service/maintenance on my 2004 E Series 3 or 4 times, but at each visit I was treated with respect, explained the best service options, done in a timely manner, and confident that my Series 3 or 4 times, but at each visit I was treated with respect, explained the best service options, done in a timely manner, and confident that my car will continue to carry me safely through my travels! More

I used to shop at more than one dealer when in the market for a new Mercedes until I met Ed. Once I got to know him I stopped price shoping. Ed is a very ethical man. He has always done everything possible t for a new Mercedes until I met Ed. Once I got to know him I stopped price shoping. Ed is a very ethical man. He has always done everything possible to make sure that all my needs were satisfied and that the total buying experience was a pleasant one. Over the past several years I have bought about seven or eight new Mercedes cars from Ed and never had a bad experience. I have felt confident recommending Ed to my friends that were in the market for a Mercedes and have had good feedback from them. By the way, I have always had a good experience on the rare occasion that required a visit to the service department. I might add that this is not the most conveniently located dealer for me but the treatment that I get makes the trip worth while. More

Probably one of the best car buying experiences a person can ask for! Ed was awesome. The only disappointment was in receiving my title. I had paid cash for the vehicle and did not receive my title for alm can ask for! Ed was awesome. The only disappointment was in receiving my title. I had paid cash for the vehicle and did not receive my title for almost 7+ months. The financing department dropped the ball in following up on the title delivery. It wasn't until I involved Ed Franzen that the problem was taken care of immediately. I have also had the pleasure of dealing with Ron in service. This guy is incredible. I have never seen a more organized efficient service department! Ron was friendly and informative of the services offered and done. Very happy with the overall Mercedes Benz experience. Marie Lillig More

I could not have been more happy with My experience at MB of Naperville. Given my high expectation of what the Mercedes buying experience should be, it was exceeded. I went it with the thought of buying a of Naperville. Given my high expectation of what the Mercedes buying experience should be, it was exceeded. I went it with the thought of buying a certified car and after being presented all the facts I ended up with a new E350. Ed has made me a Mercedes customer for life More

I stopped in to convey my interest in the GLK, how I did not want to buy brand new- rather a 'dealer' or 'executive' car- and there were only 2 options I wanted on the truck (didn't care about the rest). N not want to buy brand new- rather a 'dealer' or 'executive' car- and there were only 2 options I wanted on the truck (didn't care about the rest). Naperville was the 2nd MB dealership I visited, I was in no hurry to purchase; had been emailing MB of Orland Park and St. Charles which I did visit. Ed informed he just received one that had 7k miles and the 2 options I wanted. I took it for a test drive and rather than waiting two more months, we ended up making a deal! No pressure, no rush, I got what I wanted and am happy. My son just bought an older used MB and we took it to Naperville for its first oil change. More

I have purchased several vehicles from Mercedes Benz of Naperville, Ed Franzen specifically. He has always been fair, honest and helpful during the negotiation process, has made sure we get a fair value f Naperville, Ed Franzen specifically. He has always been fair, honest and helpful during the negotiation process, has made sure we get a fair value for our trade-in, and always get the best price possible on the new vehicle. The business office has always worked to find the best possible finance options, and we have always received a full overview on the new vehicle before leaving the dealer. Whenever we need anything related to our purchase, regardless of lenght of time, Ed and the MB Naperville team are always willing to help. Service has always taken good care of us as well, always making sure we have a loaner when requested, and that we get timely status on repairs and get our vehicle back as quickly as possible. More

After having only BMW's for the last couple years, I was worried about having a Mercedes and dealing with a new service department at a dealership we have never been too. During our first visit, the ass worried about having a Mercedes and dealing with a new service department at a dealership we have never been too. During our first visit, the assistant service manager Ed came up to us with a great attitude and helped us with every question / problem we had on our ML350 (which we didn't even buy here). He was extremely helpful and even pointed out some issues we weren't aware of...all covered under the MB warranty. Any reservations I had going there were turned around by Ed...my wife even had the same experience working with him. It was very refreshing. I took our car back in yesterday when the parts came in and he was again amazing to work with. He makes there service department just as good as what I had with BMW. If you are going here for the first time, I would ask to work with Ed and I you will be dissapointed. More