Mercedes-Benz of Naples

My second GL550, after owning three Lexus LX models. Rich worked hard to find my new vehicle (550 model not redily available), ran hard to make sure that new SUV was fully prepped at promised delievery time worked hard to find my new vehicle (550 model not redily available), ran hard to make sure that new SUV was fully prepped at promised delievery time and spent a good deal of time training me on new features. I thoroughly enjoyed the experience. In addition, Jackie, in Service, has always been amazingly responsive in servicing my previous 550. More

This company is easy to work with. I have come to trust their evaluation of problems, repairs are done correctly and at the estimated price. I have always been treated as a valuable customer by Mr. Kaleil, their evaluation of problems, repairs are done correctly and at the estimated price. I have always been treated as a valuable customer by Mr. Kaleil, I don't hesitate to express my complete satisfaction with M-B of Naples. However, I will recommend that they find someone else to do their critiques This form SUCKS. Why do you insist that I sign up for you when YOU are the one who contacted me?? More

My husband and I could not have been more pleased with our experience at Mercedes-Benz of Naples. Camela Adcock is an asset to the company, and made buying our car a pleasure. We feel we were given a grea our experience at Mercedes-Benz of Naples. Camela Adcock is an asset to the company, and made buying our car a pleasure. We feel we were given a great deal and got the car that we both needed. Every detail was handled professionally. There were no hard sell tactics. Camela followed up with us both by phone and in writing, answering all questions and offering future assistance. We love our car, and appreciate the service that we received. More

I visited the dealer because I was considering changing my ML 350 due to mileage and lack of warranty. I met Mr. Glen Trautman and he listened to all my concerns and gave me great guidance. He is the kinde my ML 350 due to mileage and lack of warranty. I met Mr. Glen Trautman and he listened to all my concerns and gave me great guidance. He is the kindest and most helpful car salesman I have ever come accross. He was helpful, courteous and never "pushy". He is a great asset to the dealership. I love the car I got and I made a friend in the process!! I have been in the service area as well and Chuck Searle has worked with me and has also been wonderful. I am blessed to be able to go to a dealer like the Mercedes Benz of Naples. More

My auto required normal maintenance as well as a minor. Tino did an exceptional job keeping me informed of the progress of the service as well as the needed repairs. I have a comfort level when I bring my Tino did an exceptional job keeping me informed of the progress of the service as well as the needed repairs. I have a comfort level when I bring my car to the dealership. More

I came in for for an issue with my 2013 SL. They tried to troubleshoot my problem but could not get it to reoccur. No code was in the "brain"! troubleshoot my problem but could not get it to reoccur. No code was in the "brain"! More

My wife and I purchased our third Mercedes from Mercedes of Naples. Kudos go to David Wachs, Sales Manager, Partner. David oversees and delivers the ‘best car buying experience’ ever. Entire staff is ext of Naples. Kudos go to David Wachs, Sales Manager, Partner. David oversees and delivers the ‘best car buying experience’ ever. Entire staff is extremely professional. Ask for Stephen Geller. His sales interaction was good-natured, considerate of our desires, and the initial price point he offered was acceptable, which eliminated any need for subsequent negotiation. More

Chuck and the dealership make it very easy to service my car once a year. They always keep me informed, meet schedules with NO surprises. car once a year. They always keep me informed, meet schedules with NO surprises. More

Sunday evening while backing from a parking space the front bumper of my car caught on the concrete wheel stop and was half pulled off. I was devastated since I take very good care of my cars. Bright a front bumper of my car caught on the concrete wheel stop and was half pulled off. I was devastated since I take very good care of my cars. Bright and early Monday morning (after a sleepless night worrying about my car) I drove over to the body shop. Scott Grothe greeted me and assured me that "It happens all the time. We can easily re-attach the bumper." I felt greatly relieved. He was able to schedule the work for the next day - Tuesday. And the cost to do the work was far less than I had expected. After the work had been performed I couldn't even tell that the bumper had been pulled off. Excellent work. Promptly done. At a reasonable price. All with friendly service. A winning combination. More

Geoff is an outstanding service representative for us, he always gets the job done and is wonderful. He is so polite and bends over backwards to please us and make us feel comfortable, every dealership shou always gets the job done and is wonderful. He is so polite and bends over backwards to please us and make us feel comfortable, every dealership should have someone like Geoff. He is so knowledgeable regarding the car. More