Mercedes-Benz of Naples

Sunday evening while backing from a parking space the front bumper of my car caught on the concrete wheel stop and was half pulled off. I was devastated since I take very good care of my cars. Bright a front bumper of my car caught on the concrete wheel stop and was half pulled off. I was devastated since I take very good care of my cars. Bright and early Monday morning (after a sleepless night worrying about my car) I drove over to the body shop. Scott Grothe greeted me and assured me that "It happens all the time. We can easily re-attach the bumper." I felt greatly relieved. He was able to schedule the work for the next day - Tuesday. And the cost to do the work was far less than I had expected. After the work had been performed I couldn't even tell that the bumper had been pulled off. Excellent work. Promptly done. At a reasonable price. All with friendly service. A winning combination. More

Geoff is an outstanding service representative for us, he always gets the job done and is wonderful. He is so polite and bends over backwards to please us and make us feel comfortable, every dealership shou always gets the job done and is wonderful. He is so polite and bends over backwards to please us and make us feel comfortable, every dealership should have someone like Geoff. He is so knowledgeable regarding the car. More

Phone call to make the service apt was quick,easy and convienent to my schedule. Transportation was discussed and arranged at the time of the apointment. Everything was a pleasant experience. convienent to my schedule. Transportation was discussed and arranged at the time of the apointment. Everything was a pleasant experience. More

The best service I have EVER received at a dealership. Prompt,Efficient,Polite,Great loaner car,Fair price,car was washed and the interior was cleaned. Prompt,Efficient,Polite,Great loaner car,Fair price,car was washed and the interior was cleaned. More

I am canadian resident who spend winter in Naples....I had a battery and a suspension problem.... My car was covered by Mercedez warranty..I have been greatly satisfied with service...courtesy car... had a battery and a suspension problem.... My car was covered by Mercedez warranty..I have been greatly satisfied with service...courtesy car... and I appreciate...Thank you... More

Great job. Beautiful car. It has an indicator light on, though. I'll have it by for a look sometime soon. I'll be back in Naples in two weeks. though. I'll have it by for a look sometime soon. I'll be back in Naples in two weeks. More

Jackie always goes out of her way to help me! I always enjoy dealing with her. she makes certain that my service is completed in a timely manor. enjoy dealing with her. she makes certain that my service is completed in a timely manor. More

Adam met uis when we arrived at the dealership and made us feel comfortable with Mercedes of Naples. We had looked at cars in Mercedes of Ft Myers but just didn't like the pushy "vibe" from the sales perso us feel comfortable with Mercedes of Naples. We had looked at cars in Mercedes of Ft Myers but just didn't like the pushy "vibe" from the sales person there. After several hours with Adam, we ordered a new ML-350. It was delivered a few days ago, and Adam has been extraordinarily patient with us, showing us how everything worked in our new car. He makes himself available, not just during normal business hours, but just about any time by his cell phone. We'll now start having our service performed in Naples rather than Ft Myers. More

We arrived at the dealership without an appointment at 3:30 p.m. on a Friday afternoon with a low beam headlight burned out. Michael immediately got our car in for the service and we were on a way home w 3:30 p.m. on a Friday afternoon with a low beam headlight burned out. Michael immediately got our car in for the service and we were on a way home within 45 minutes. Great Service! More

Excellent service from start to finish. Ron Pomella is my service rep. He is fabulous! Nice loaner car and my car was repaired, cleaned and ready to go when promised. service rep. He is fabulous! Nice loaner car and my car was repaired, cleaned and ready to go when promised. More