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Mercedes-Benz of Naples

Naples, FL

4.9
1,163 Reviews

501 Airport Rd S

Naples, FL

34104

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Showing 1,163 reviews

October 05, 2021

Mike Brin was great and professional.Scott Vermillon was very helpful and knows his his stuff and David.Wachs made the deal as usual More

by SUMMER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Wachs, Mike Brin
Oct 07, 2021 -

Mercedes-Benz of Naples responded

Hi, we are pleased to hear of your experience with us here at Mercedes-Benz of Naples. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits. We look forward to your next visit! Take care!

September 04, 2021

Joe Politi is a true representative of what customer service should look like. He was very respectful of our wants and needs for a new car. He continually asked what and/or how he could help us. He wa More

by d.snyder
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe "JP" Politi, Scott Vermillion
Sep 08, 2021 -

Mercedes-Benz of Naples responded

Hi, we are pleased to hear of your experience with us here at Mercedes-Benz of Naples. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits. Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

August 21, 2021

Adam is a rock star. Very smart and personable. Not only knows al Mercedes products inside and out, but knows all luxury competitors vehicles as well and is will to share his knowledge honestly with his cus More

by Jleonard1029
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Davis.
Aug 24, 2021 -

Mercedes-Benz of Naples responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Naples so helpful in the purchase of your new vehicle. Please let us know if you have any additional questions about services you received. We're always ready to assist in any concerns you may still have. Thank you again for choosing Mercedes-Benz of Naples!

August 17, 2021

Ryan Eickelmann was excellent dealing with when we leased our 2021 Mercedes GLE 350 SUV. We liked the dealership. He delivered the car to our house. Kaushik & Surma Daphtary More

by kosh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Neglio, Shannah Mallard, Ryan Eickelmann
Aug 18, 2021 -

Mercedes-Benz of Naples responded

Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

August 16, 2021

Absolutely everyone there is professional but personable. This is our second Mercedes from them. We live 100 miles away yet use their service department for all our needs. Tino Guerrero was our service re More

by airbeebo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Neglio, Rob Seeds, Shannah Mallard, Mike Brin
Aug 18, 2021 -

Mercedes-Benz of Naples responded

Hi, it really means a lot to us that you took the time to write such a positive review about Mercedes-Benz of Naples so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job. Feel free to reach out to us if you need anything. Have a wonderful day.

August 12, 2021

Adam Davis was a pleasure to deal with as a Mercedes representative. Except for very long lead time to receive our desired car we would have bought a car from. He was very knowledgeable and understood w More

by Gary in Naples
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Davis
Aug 14, 2021 -

Mercedes-Benz of Naples responded

Hello Gary, thank you so much for your feedback about Mercedes-Benz of Naples! We strive to provide the best experience to all our customers. Adam will be very happy to hear about your kind words and high star rating! It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

August 11, 2021

Worst customer service I have ever recieved was treated like a second class citizen spoke with them for three days about a lease deal that was advertised on there web page. When I got there and he saw my w More

by Jerrymaestas
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other, Tom Butz, Mike Brin
August 06, 2021

It took over 5 week to get the title and paperwork correct ????? More

by Jeffbx4
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Magan
August 04, 2021

Recently worked with Brian Shea to purchase my most recent Mercedes. Let me first say my interaction with him personally, and the dealership as a whole has been exceptional. I have dealt with three oth More

by mcgradywilliam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh (technology) five stars., Tom Neglio, Tino Guerrero, Brian Shea
Aug 14, 2021 -

Mercedes-Benz of Naples responded

William, thank you for your kind review; we are happy to pass along your comments to Brian here at Mercedes-Benz of Naples! It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

August 02, 2021

Melissa was kind and went above and beyond to make my purchase a great experience. All around 5 star review. I would recommend her without reservation. More

by Rjackman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Neglio, Melissa Cordeiro
Aug 18, 2021 -

Mercedes-Benz of Naples responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Naples so helpful in the purchase of your new vehicle. We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

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