
Mercedes-Benz of Naples
Naples, FL
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Joe Politi is a true representative of what customer service should look like. He was very respectful of our wants and needs for a new car. He continually asked what and/or how he could help us. He wa service should look like. He was very respectful of our wants and needs for a new car. He continually asked what and/or how he could help us. He was persistent but not pushy. He was able to actually come to our home twice to make our complicated situation work. We are very happy with our new Mercedes. The other gentleman who we so enjoyed working with was Scott Vermillon. He gave us a crash course on the safety features as well as all the bells and whistles on the car. He was great. Thanks Guys. More
Adam is a rock star. Very smart and personable. Not only knows al Mercedes products inside and out, but knows all luxury competitors vehicles as well and is will to share his knowledge honestly with his cus knows al Mercedes products inside and out, but knows all luxury competitors vehicles as well and is will to share his knowledge honestly with his customers. Can’t find a better sales consultant anywhere in the country when it comes to Mercedes. Not a “sales” guy, a true consultant who wants the best for any buyer. More
Ryan Eickelmann was excellent dealing with when we leased our 2021 Mercedes GLE 350 SUV. We liked the dealership. He delivered the car to our house. Kaushik & Surma Daphtary our 2021 Mercedes GLE 350 SUV. We liked the dealership. He delivered the car to our house. Kaushik & Surma Daphtary More
Absolutely everyone there is professional but personable. This is our second Mercedes from them. We live 100 miles away yet use their service department for all our needs. Tino Guerrero was our service re This is our second Mercedes from them. We live 100 miles away yet use their service department for all our needs. Tino Guerrero was our service rep for our first, trust he will be the same on our latest purchase. Rob Seeds sold us our first, Miky Brin our second, both transactions were pleasant - even enjoyable, which not how most would describe buying a car. All three named individuals are examples of the professional and personable service we have come to expect and appreciate at Mercedes Naples. More
Adam Davis was a pleasure to deal with as a Mercedes representative. Except for very long lead time to receive our desired car we would have bought a car from. He was very knowledgeable and understood w representative. Except for very long lead time to receive our desired car we would have bought a car from. He was very knowledgeable and understood when we were forced to buy a competitive car that was immediately available. One of the very best auto dealer reps we have met over several decades of buying cars . More
Worst customer service I have ever recieved was treated like a second class citizen spoke with them for three days about a lease deal that was advertised on there web page. When I got there and he saw my w like a second class citizen spoke with them for three days about a lease deal that was advertised on there web page. When I got there and he saw my wife and I had tattoos he told me that they were not discounting any vehicle right now. I DONT NEED A DISCOUNT I WANTED THE CAR YOU ADVERTISED AND THE PRICE IT WAS ADVERTISED AT. I bought a CAR from a dealership down the road from them and actually bought a more expensive car. More
Recently worked with Brian Shea to purchase my most recent Mercedes. Let me first say my interaction with him personally, and the dealership as a whole has been exceptional. I have dealt with three oth recent Mercedes. Let me first say my interaction with him personally, and the dealership as a whole has been exceptional. I have dealt with three other Mercedes dealerships in the past and I had a level of expectation for Mercedes of Naples. I couldn’t have been more surprised. Brian and his team made the entire process seamless and stress free. Everyone encountered could not have been more pleasant, accommodating, and efficient. “The best or nothing” or nothing is reality here. I look forward to many additional purchases here. More
Melissa was kind and went above and beyond to make my purchase a great experience. All around 5 star review. I would recommend her without reservation. purchase a great experience. All around 5 star review. I would recommend her without reservation. More