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Mercedes-Benz of Naples

Naples, FL

4.9
1,161 Reviews

501 Airport Rd S

Naples, FL

34104

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Showing 1,161 reviews

November 26, 2020

Mercedes service in Naples is great. Ready for me on time, loaner ready and car ready when promised. The same people are there every time to help. More

by chcarswell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Baffa
Nov 29, 2020 -

Mercedes-Benz of Naples responded

Hello, thank you so much for the positive review! If you're ever in need of more help, please let us know! Take care!

November 25, 2020

Very pleasant buying experience at Naples Mercedes. Melissa Cordeiro is a knowledgeable, professional salesperson who made our trade in and new car purchase go smoothly. Ken Hooshmand, the business ma More

by Sam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Cordeiro
Nov 29, 2020 -

Mercedes-Benz of Naples responded

Hello, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Naples so helpful in the purchase of your new vehicle. If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! We're here for any concerns you may have! Safe travels!

November 24, 2020

I think everyone I dealt with was very professional and knowledgeable.. I would highly recommend this dealership to anyone that asked were I purchased my GLE 350 More

by Benjamin Ostrander
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Butz, Rich Grimes, Tom Neglio, Scott Vermillion, Dianelis Espin
Nov 25, 2020 -

Mercedes-Benz of Naples responded

Hi Benjamin, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

November 24, 2020

Adam was extremely knowledgeable on every aspect of the various vehicles I was interested in. He was very friendly and easy to work with. I would recommend him to anyone. More

by Amoore
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Adam Davis
Nov 25, 2020 -

Mercedes-Benz of Naples responded

Hi, thank you for your kind review; we are happy to pass along your comments to Adam! Feel free to reach out to us if you need anything. Have a wonderful day.

November 21, 2020

Jackie Dressman is absolutely amazing! Her customer service skills are on point. She went above and beyond helping me in the service department. Jackie knew I was in a rush to get to work and even help More

by jpardy07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Cordeiro, Shannah Mallard
Nov 23, 2020 -

Mercedes-Benz of Naples responded

Hi, thank you so much for your kind words about your experience here at Mercedes-Benz of Naples. We try every day to satisfy our customers and it’s always nice to know when we succeed. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 18, 2020

Excellent sales staff & service. Dianelis & the MB Naples Team were a pleasure to work with and we seamlessly went from test drive to deal-closed in one visit. Professional, knowledgeable, & friendly - highl More

by Matt D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dianelis Espin
Nov 19, 2020 -

Mercedes-Benz of Naples responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 12, 2020

MB of Naples service is top notch - had the c300 towed due to loos of power and left key in the box - Dan, called first thing next morning, soon thereafter had a diagnosis and estimate, fixing the problem More

by jacekkita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel
Nov 13, 2020 -

Mercedes-Benz of Naples responded

Hi, it really means a lot to us that you took the time to write such a positive review about Mercedes-Benz of Naples. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job. We're looking forward to your next visit with us. Take care!

November 05, 2020

I am reviewing the service department which comes to me through the person of Jaclyn Dressman. It’s truly a gracious service experience. Everything that should be done is done well and we get full explana More

by Elaine627
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Dressman
Nov 11, 2020 -

Mercedes-Benz of Naples responded

Elaine, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Naples so helpful in the purchase of your new vehicle. If you have any further questions, please give us a call. We're always happy to help!

November 04, 2020

Dianelis did an amazing job! Extremely communicative and knowledgeable. Made the whole deal a great experience for our family. I would recommend her to anyone More

by Maria C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Vermillion, Dianelis Espin
Nov 08, 2020 -

Mercedes-Benz of Naples responded

Maria C., we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Mercedes-Benz of Naples and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

November 03, 2020

Melissa is a class act and an asset to your dealership. From the concierge to doing the paperwork everyone was excellent! Very clean restrooms and showroom! More

by linneylee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh, Tom Neglio, Melissa Cordeiro, Brock Linton, Shannah Mallard, Jack Fitzgerald
Nov 11, 2020 -

Mercedes-Benz of Naples responded

Linney, thank you! We take our reviews seriously and are delighted to hear about your visit. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

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