Mercedes-Benz of Naples

When you spend $90K for a vehicle you expect a respectful, enjoyable transaction. The Sales experience was frankly not a good one. Our salesperson was short on customer focus and franky smug, the respectful, enjoyable transaction. The Sales experience was frankly not a good one. Our salesperson was short on customer focus and franky smug, the sale management was short on followup, the service experience again short on simple customer service. It took four calls over a 6 hour period to have management return a phone call. The first service experience to correct an issue that was indentified at the time of the sale was a a hot mess. We were notified at the time we brought the car that they were going to need 3 days for the repair. My wife waited over 20 minutes for someone to simply talk to her and find her car when she came to pick it up. We bought an SUV for a reason and got a 4 seater loaner with no notice that our car was going to be out of commision. I have bought a number of luxery cars, this was the first one for my wife. They turned what should have been a great experience into sour one. Sadly, perhaps a good recession will being back the days when people really cared about your business. In fairness we did get an apology from from sales manager and a promise to send his cell number to assurehis personal attention our next visit . Sadly, I had to followup up with him to remind him to share his number as he failed to send it as promised fter I waited 24 hours to do something he committed to do when we hung up. Doesnt bode well for future visits. I will say I love the car we bought ... just wish we went to another dealer. More

Beginning to end this was my best car buying experience. Purchased a vehicle on January 20 2020. I am 67 and have purchased more cars than I care to admit. My sales consultant Joe Politi was simply outstandi Purchased a vehicle on January 20 2020. I am 67 and have purchased more cars than I care to admit. My sales consultant Joe Politi was simply outstanding. The very best experience that I have ever had in my entire life. Thank you Joe. More

Outstanding disposition and professionalism! Definitely Outstanding disposition and professionalism! Definitely and asset to your company!!!! He's a pleasure to work with. Would definitely recommend Adam Outstanding disposition and professionalism! Definitely and asset to your company!!!! He's a pleasure to work with. Would definitely recommend Adam to friends and colleagues. More

Well appointed dealership. Courteous personnel, along with a we’ll maintain stock of vehicles. All efforts made to make sure that I had a good experience. with a we’ll maintain stock of vehicles. All efforts made to make sure that I had a good experience. More

Great salesman, great service Highly recommendation them to everyone Adam went over and above explaining the details of the car and all the features. A+ to everyone Adam went over and above explaining the details of the car and all the features. A+ More

We live near the North Naples dealership, however, we don't go there because of one reason Jackie. Even though the downtown dealership is so much further away she makes all the difference in the world. T don't go there because of one reason Jackie. Even though the downtown dealership is so much further away she makes all the difference in the world. The service she delivers is so outstanding that she sets the bar really high. It is a pleasure doing business with her. More

FIVE PLUS Sales Consultant Adam Davis is beyond 5 Star. Adam is the most knowledgeable ’car guy’ I have ever met. He knows MBs inside and out, and seems to know what you wan Adam Davis is beyond 5 Star. Adam is the most knowledgeable ’car guy’ I have ever met. He knows MBs inside and out, and seems to know what you want and what you need He knows every detail about every accessory. Adam cares more about helping you and finding what you need, than making the sale. Adam Davis is honest, trustworthy and a real gentleman. More

Mercedes AMG GT—Adam Davis I contacted Adam Davis regarding a 2020 Mercedes AMG GT. I live in South Carolina and My dealership did not have any of this particular car. They did, I contacted Adam Davis regarding a 2020 Mercedes AMG GT. I live in South Carolina and My dealership did not have any of this particular car. They did, however, find a car similar to the one i wanted at Naples Mercedes. Adam was extremely helpful in discussing the GT. Not only did he discuss in detail the workings of the car but, he took the time to record a video explaining the ins and outs of the car. Adam went over the interior and exterior of the car as if I were there with him. This went above and beyond the call of duty. Unfortunately I did not buy the car from Adam as I was able to get one at a certified AMG dealer that was within an hour of my home in South Carolina. I sent Adam a message informing that I would not be getting the car from him and he seemed to just be excited that I bought one from another dealership. Not many people in sales would be that way. He even offered to help and answer any questions I may have regarding the AMG that i purchased from a competing dealership. If I lived anywhere near Naples, Florida Inwould not have hesitated to buy a car from Adam. His enthusiasm and knowledge regarding the AMG speciality line is unmatched. Thanks again, Michael Morgan Florence, sc More

Buy your car from Adam Davis Adam provided a very thorough introduction to the Mercedes products we were interested in. He is very personable and humorous and makes car buying (a Adam provided a very thorough introduction to the Mercedes products we were interested in. He is very personable and humorous and makes car buying (a potentially painful experience) a pleasure. More

Great Service - Jackie Dressman is the best! Jackie always looks out for my interests regarding service for both of my MB cars. Since we are seasonal residents, Jackie has to use her experience Jackie always looks out for my interests regarding service for both of my MB cars. Since we are seasonal residents, Jackie has to use her experience to decide on the correct and necessary things that need attention. More