Mercedes-Benz of Naples

John Malikoglu I was very impressed with John Malikoglu because he was very professional and knowledgeable about my purchase. With the dealership being under constru I was very impressed with John Malikoglu because he was very professional and knowledgeable about my purchase. With the dealership being under construction, it was hard to view car choices. John listened to what I wanted including color and went out on the lot and came back with the perfect one!! He called us several times and worked the deal with my husband. It is the perfect car for me to run around Naples. Thanks to John for making this happen. Tom Butz was extremely helpful also guiding John. More

Service repair: John Chaffo went above and beyond I relocated to Naples Fl. My cabriolet needed tire and rim service. My records were not in order and my coverage was not showing up in Mercedes Corpor I relocated to Naples Fl. My cabriolet needed tire and rim service. My records were not in order and my coverage was not showing up in Mercedes Corporate, nor anywhere else. John worked his magic, spent a couple hours non stop on the phone chasing down my issue until he solved everything. Meanwhile, he already began the repairs as I have a tight schedule to meet for work. Even though I did not buy my car from Mercedes Naples as I didn't live here when I bought my car, Naples Mercedes treated me like I was family. 5 stars and I will certainly keep going back to Naples Mercedes More

Service Adviser to solving mechanical Issues. Issues with with intermittent starting the truck (STILL NOT RESOLVED) Recall on air bag, service performed, Now passenger seat does not recognize that Issues with with intermittent starting the truck (STILL NOT RESOLVED) Recall on air bag, service performed, Now passenger seat does not recognize that someone is sitting there. Truck has less than 10,000 miles. Sent email out to the salesman who sold me the truck still waiting for some kind of response. I don't get it. More

Efficient and professional This branch was pleasant., professional and responsive. Mr. Krebbs worked to locate the vehicle we wanted and obtain.it within our tineline.. We are This branch was pleasant., professional and responsive. Mr. Krebbs worked to locate the vehicle we wanted and obtain.it within our tineline.. We are a first time Mercedes owner and the support to educate and be able to utilize the advance technology has been excellent. The vehicle is a dream and I love driving. More

Another great experience! Once again our experience with Mercedes Benz of Naples was extraordinary! Ann Margaret Ross worked hard to find us the perfect E and every staff membe Once again our experience with Mercedes Benz of Naples was extraordinary! Ann Margaret Ross worked hard to find us the perfect E and every staff member we dealt with was professional, knowledgeable, and made the purchase delightful. Special kudos to Tom Neglio in finance for explaining everything clearly and concisely. My wife and I have purchased cars from this dealership before, so we know that future service visits with Jackie Dressman will be handled with the same care and professionalism that is the hallmark of Mercedes Benz of Naples. More

Awesome Dealer, Awesome Service I just leased a 2019 C300 w/AMG Night package and I couldn't be more please with the experience. This is the second Mercedes that I leased from Naples I just leased a 2019 C300 w/AMG Night package and I couldn't be more please with the experience. This is the second Mercedes that I leased from Naples. Our Sales Person Ann Margaret was super helpful in guiding me to the vehicle the met my desires and budget. Naples will remain my dealer of choice for Mercedes vehicles. Regards Robert More

very professional great job did a great job ...gave me a loaner and got the job done right...very friendly very professional car came back very clean and in great shape did a great job ...gave me a loaner and got the job done right...very friendly very professional car came back very clean and in great shape More

Excellent Client Relations! I had a great experience with this dealership starting from the sales, finance, customer services as well. Our sales gentleman John was very knowledge I had a great experience with this dealership starting from the sales, finance, customer services as well. Our sales gentleman John was very knowledgeable about the vehicle I was interested in. He was very informative with all my follow-up questions about the vehicle after the sales as well. He took the time to find the car with the color I was looking for. Shannah was very personable and sent a nice note to follow-up about the sales. I had a very flawless experience in this dealership. I have also received follow-up call/email after the sales to ensure everything is going well. More

Great service but.. Have been taking my 2015 E250 Bluetec 4Matic for service since purchase. Service advisor Daniel Recendes is top notch, knowledgeable, patient and full Have been taking my 2015 E250 Bluetec 4Matic for service since purchase. Service advisor Daniel Recendes is top notch, knowledgeable, patient and fully explains both service completed and options available. Dealership is clean even though under construction. But.... Here’s the catch.... Mercedes Benz ALWAYS offers a loaner, this dealership, through new management still offers a loaner, with 50 miles to use per 24 hours of possession of the loaner. If you own a business or live greater than 10 miles of the dealership, you’re paying additional for any miles over 50. In my case, I own a business, was 2200 miles over service, waited 2 1/2 weeks for an appointment, and had a consultation in Sarasota 144 miles each way.I had to cancel the consultation costing my company a 3,000.00 refinish job. Total crap as far as I’m concerned as when going to a dealership you are paying above top tier mechanic rates which the new management raised as well. So my service was more expensive, and I was tethered to 5 miles from my house while being charged more money than the last service A. Over all I would still recommend this dealership solely on my service advisor Daniel, but would recommend complaining about mileage limitations placed on a loaner that you are paying for through your service. I switched from BMW to Mercedes because the vehicle overall was better monies spent, with a car that easily gets 40MPG on the highway, and had every option I wanted for 8% less than the BMW. But at least there I was NEVER limited on what miles I could drive on a loaner, including a 3400 mile trip to Pa. from south Florida while my BMW was in for service and I had an emergency to attend to. MERCEDES BENZ OF NAPLES, REMEMBER WITHOUT YOUR CUSTOMERS WILLING TO PAY FOR DEALER SERVICE RATES, YOU DONT HAVE A REPAIR FACILITY. Appreciate your excellent employees, and appreciate your customers. More

Repair of flat tire Upon discovering a flat tire in my car, I called the dealership and spoke to my service advisor, John Chapo. John advised that I could bring the car Upon discovering a flat tire in my car, I called the dealership and spoke to my service advisor, John Chapo. John advised that I could bring the car in though he had no loaners, he could probably turn the car over in a couple hours. I delivered the car for the tire repair and I was out within the two hours John had stated. More