Mercedes-Benz of Naples

my shoping experience this is obviously a first class dealership that puts the customers interests above their own, Adam Davis was very accessible, helpful and willing to this is obviously a first class dealership that puts the customers interests above their own, Adam Davis was very accessible, helpful and willing to go the extra mile for me. I would not hesitate to recommend him to my family and friends More

Excellent Used Car Purchase & Service I give this used car side of the dealership a 5 star review based on my recent purchase of a used 2014 E63s with Sales Person Eddie Lawrence. First, I give this used car side of the dealership a 5 star review based on my recent purchase of a used 2014 E63s with Sales Person Eddie Lawrence. First, Eddie treated me as if I was in to buy the car (even though I told him I wasn't) from the day I walked in and he offered a test drive almost immediately. Any good sales person knows this is a crucial step in buying any vehicle, but even moreso an AMG vehicle where you are paying a premium for performance. Some dealerships in the past were very reluctant to allow a test drive and this makes them lose several customers. Eddie understands his product, so he also understands his target market will HAVE to test drive before buying. Needless to say the test drive got me hooked and negotiations were fair and easy, none of that "car dealer" BS most people have to deal with. This was professional and win-win. I was a bit disappointed with some small things on the car at delivery and a few other things after delivery. I quickly noted them and advised Eddie. He attentively took down all the feedback on the small imperfections with the Certified vehicle and he took the vehicle in the following week and fixed everything on the list. Although I would have preferred taking the car in perfect condition, I recognize that sometimes some things can be missed, what was important is that the dealership made it right. The service department was great to deal with, however, the loaners area needs to get their act straight. Not only my experience was terrible with the loaners, but my wife's has been always deceiving every time she goes for service. You cannot give a $35-40k car, or as in my case, a $15k Smart car, when your car is worth $90-120k new and only a few years old. Someone needs to track this in the loaners department and make sure customers are treated with the same respect they are when they're buying the car. More

Best experience I ever had purchasing a new car by far and I’ve purchased many. Adam Davis (Sales) and David Wachs (Managing Partner) were fabulous people to deal wit I ever had purchasing a new car by far and I’ve purchased many. Adam Davis (Sales) and David Wachs (Managing Partner) were fabulous people to deal with. A1 and highly recommended. More

Great all around experience! Great experience buying an auto from Mercedes of Naples. This was my second purchase, and dealt with Joe Politi both times. He has an understanding o Great experience buying an auto from Mercedes of Naples. This was my second purchase, and dealt with Joe Politi both times. He has an understanding of what the customer wants, and this extends to the “after sale experience”. More

Traded and purchased I have had a 2009 MB since 2013 and traded it in only to get updated electronics including security measures, as in back up camera and keyless entry. I have had a 2009 MB since 2013 and traded it in only to get updated electronics including security measures, as in back up camera and keyless entry. Only reason I did not say excellent is b/c the end financial transaction benefitted the dealership way more than it did me. More

Happy Don’t often participate in these surveys however in this case we made an exception It began last year when we met Adam Davis We were in for servic Don’t often participate in these surveys however in this case we made an exception It began last year when we met Adam Davis We were in for service and left with an outstanding vehicle Again this year we’re back to him to purchase another vehicle Why? Because he is the most professional,honest, competent, enthusiastic and caring salesperson we have ever met We won’t go anywhere else!!! More

Great customer service Myself and my wife had a wonderful sales experience with Dennis Stout i.e test drive, purchase with lots of revisions, delivery earlier than expected Myself and my wife had a wonderful sales experience with Dennis Stout i.e test drive, purchase with lots of revisions, delivery earlier than expected,and transportation to NJ. You will see us again I am sure. Thanks Dennis. More

Jackie Dressman What? No 6, 7, 8, 9 or 10 stars? Why do they stop at 5? Jackie is a 10. We can't say enough good about her. She has taken care of us for 18 years What? No 6, 7, 8, 9 or 10 stars? Why do they stop at 5? Jackie is a 10. We can't say enough good about her. She has taken care of us for 18 years. Enough said. Ann and Morrie Doyle More

The drive from Clermont was well worth it. After searching for the "perfect vehicle" we found it at the "perfect dealership!". We had been looking for a vehicle and MB of Naples had the exact v After searching for the "perfect vehicle" we found it at the "perfect dealership!". We had been looking for a vehicle and MB of Naples had the exact vehicle were looking for. Contacted the dealership and spoke with Rob Seeds. He was so professional and honest with us during the transaction. We made the 3 hour trip from Central Florida to pick up the car and couldn't have been more pleased. We were so confident with Rob that we did the whole deal over the phone without ever seeing the car in person. The vehicle was exactly as Rob said it was. It was perfect! Would highly recommend Rob and the entire staff of MB of Naples to anyone. More

Excellent Service Mercedes Benz of Naples is a fantastic dealer and they provide exceptional customer service.. Keith Glenn and his team took excellent care of me. I Mercedes Benz of Naples is a fantastic dealer and they provide exceptional customer service.. Keith Glenn and his team took excellent care of me. I am extremely pleased with my purchase. More