Mercedes-Benz of Naples

Total Satisfaction We recently leased our second automobile from Mercedes-Benz of Naples which, by itself, demonstrates the high level of satisfaction with have with the We recently leased our second automobile from Mercedes-Benz of Naples which, by itself, demonstrates the high level of satisfaction with have with the dealership. Their sales organization is "top of the line" as far as integrity and customer satisfaction is concerned. And, their service organization leaves nothing to be desired from appointment scheduling to vehicle pick-up. There are very few dealerships that we have dealt with over the years we can say the same about. More

The drive from Orlando was so worth it! After visiting all Mercedes Benz dealerships in and around Orlando, FL, we were consistently met with disappointment and frustration. The inventory w After visiting all Mercedes Benz dealerships in and around Orlando, FL, we were consistently met with disappointment and frustration. The inventory was limited and the attitudes of the sales staff were very stereotypical. It seemed they were doing us a favor "allowing" us the opportunity to go home in car that wasn't really the one we wanted. Expanding our search beyond Orlando led us to Adam Davis of Mercedes-Benz of Naples. It is no exaggeration that Adam created the most pleasant, dare I say enjoyable, car buying experience we have ever had. After actually listening to our wish list, he found the exact car we envisioned, he pulled it out of his inventory and held it for more than two weeks based solely on our verbal commitment to make the 200 mile drive to pick it up at our first opportunity. And then, as if that wasn't enough, he took it to an external shop to have the windows tinted for us so it would be done when we arrived. The day we picked up the car, it was predominantly displayed, big bow and all. All of our paperwork was already prepared and ready for our signatures. We were in and out like a quick trip to the store. We weren't subjected to the usual waste of three hours that has become so typical. There's no other was to describe it, this dealers provides absolutely unbelievable customer service! If you reside in Florida, we would highly recommend giving Mercedes-Benz of Naples a chance to earn your business. Make sure to ask for Adam. You will be very glad that you did! More

Terrible experience My husband went to this dealership just coming off work to go see a car we were interested in. When he got there he saw multiple salesmen gathered tog My husband went to this dealership just coming off work to go see a car we were interested in. When he got there he saw multiple salesmen gathered together & they looked at him and continued chatting without even acknowleding him. Maybe cause he was in his comcast work clothes? Or maybe because of his ethical appearance? Whatever the case was. Secretary came out and asked him what he needed & she then went to the cluster of salesmen and got one of them to approach him. He wa greeted with a "Hey bud how are you?" Ok what kind of greeting starts off like that. He then told him about the car we liked and then he was like "oh that's used, let me get this guy to help you, I'm very busy." And then went back to CHAT WITH THE OTHER SALESMEN. My husband didn't get his name or I'd assure you I'd be making calls. The other salesman was polite, but didn't even bother to offer opening the car he was showing my husband. It was a terrible & discriminating experience. We then went to purchase our Benz at Mercedes-Benz Bonita Springs and it was the TOTAL OPPOSITE. More

Great sales followed by horrible customer service The lease of my first Mercedes Benz went extremely well and I was overjoyed. Only a few months later my vehicle started having issues... it's this... The lease of my first Mercedes Benz went extremely well and I was overjoyed. Only a few months later my vehicle started having issues... it's this... it's that... we don't know or the best is always "there's nothing wrong". However, in February my car was at the dealership 17 days and MBNaples refunded my months lease payment. After insisting my vehicle was as it should be, I proved them wrong to no apologies. The service manager all the way up to the GM have absolutely no clue what customer service is. I DO NOT recommend MBNaples. Their biggest concern was what I posted on my Facebook. More

My Experience I very much enjoyed dealing with Adam. He was friendly, personable and knowledgeable about the Mercedes I was interested in. I would recommend Adam an I very much enjoyed dealing with Adam. He was friendly, personable and knowledgeable about the Mercedes I was interested in. I would recommend Adam and your dealership. More

A great experience working with Adam Davis! I enjoyed working with Adam Davis. He was very thorough and professional. Most importantly, he was very responsive and timely. Truly a positive exp I enjoyed working with Adam Davis. He was very thorough and professional. Most importantly, he was very responsive and timely. Truly a positive experience and I would definitely recommend him to others! More

sales Have used Tom Butz since moving to Florida - would highly recommend him. Have purchased four vehicles and he is always honest and easy to deal with a Have used Tom Butz since moving to Florida - would highly recommend him. Have purchased four vehicles and he is always honest and easy to deal with and always finds the vehicles we want. More

Truly a great experience I worked with Adam in the Internet Sales area. He is so knowledgeable about the car and competitors in the industry. Extremely helpful across the bo I worked with Adam in the Internet Sales area. He is so knowledgeable about the car and competitors in the industry. Extremely helpful across the board. Spoke with a lot of sales reps and he clearly shines among the best. More

Excellent dealer experience My sales experience with Joe politi was excellent. He was extremely knowledgeable, patient, and helpful. He did not try to rush me into a sale, but wa My sales experience with Joe politi was excellent. He was extremely knowledgeable, patient, and helpful. He did not try to rush me into a sale, but was congnicient of my wants and desires. I would definitely work with Joe on my next Mercedes benz automobile. More

Defining Profssionalism I just purchase my 5th automobile form Mercedes Benz of Naples and the experience just keeps getting better. Ann Margaret Ross has been amazing in her I just purchase my 5th automobile form Mercedes Benz of Naples and the experience just keeps getting better. Ann Margaret Ross has been amazing in her ability to assist me in selecting a Mercedes that exceeds my requirements. Her product knowledge, attention to detail and engaging personality have made every purchase an enjoyable experience. I can always depend on her to follow up the sale with inquiries about my satisfaction with the car and with quick and accurate responses to any questions I may have. She is truly the consummate professional! On the financial side, Tom Neglio is a pleasure to work with. He explains all the details and makes sure that they are fully understood. In my multiple dealings with him, I have never felt rushed or pressured. Tom is unquestionably a master of the financial arena. More