Mercedes-Benz of Naples

Terrible experience My husband went to this dealership just coming off work to go see a car we were interested in. When he got there he saw multiple salesmen gathered tog My husband went to this dealership just coming off work to go see a car we were interested in. When he got there he saw multiple salesmen gathered together & they looked at him and continued chatting without even acknowleding him. Maybe cause he was in his comcast work clothes? Or maybe because of his ethical appearance? Whatever the case was. Secretary came out and asked him what he needed & she then went to the cluster of salesmen and got one of them to approach him. He wa greeted with a "Hey bud how are you?" Ok what kind of greeting starts off like that. He then told him about the car we liked and then he was like "oh that's used, let me get this guy to help you, I'm very busy." And then went back to CHAT WITH THE OTHER SALESMEN. My husband didn't get his name or I'd assure you I'd be making calls. The other salesman was polite, but didn't even bother to offer opening the car he was showing my husband. It was a terrible & discriminating experience. We then went to purchase our Benz at Mercedes-Benz Bonita Springs and it was the TOTAL OPPOSITE. More

Great sales followed by horrible customer service The lease of my first Mercedes Benz went extremely well and I was overjoyed. Only a few months later my vehicle started having issues... it's this... The lease of my first Mercedes Benz went extremely well and I was overjoyed. Only a few months later my vehicle started having issues... it's this... it's that... we don't know or the best is always "there's nothing wrong". However, in February my car was at the dealership 17 days and MBNaples refunded my months lease payment. After insisting my vehicle was as it should be, I proved them wrong to no apologies. The service manager all the way up to the GM have absolutely no clue what customer service is. I DO NOT recommend MBNaples. Their biggest concern was what I posted on my Facebook. More

My Experience I very much enjoyed dealing with Adam. He was friendly, personable and knowledgeable about the Mercedes I was interested in. I would recommend Adam an I very much enjoyed dealing with Adam. He was friendly, personable and knowledgeable about the Mercedes I was interested in. I would recommend Adam and your dealership. More

A great experience working with Adam Davis! I enjoyed working with Adam Davis. He was very thorough and professional. Most importantly, he was very responsive and timely. Truly a positive exp I enjoyed working with Adam Davis. He was very thorough and professional. Most importantly, he was very responsive and timely. Truly a positive experience and I would definitely recommend him to others! More

sales Have used Tom Butz since moving to Florida - would highly recommend him. Have purchased four vehicles and he is always honest and easy to deal with a Have used Tom Butz since moving to Florida - would highly recommend him. Have purchased four vehicles and he is always honest and easy to deal with and always finds the vehicles we want. More

Truly a great experience I worked with Adam in the Internet Sales area. He is so knowledgeable about the car and competitors in the industry. Extremely helpful across the bo I worked with Adam in the Internet Sales area. He is so knowledgeable about the car and competitors in the industry. Extremely helpful across the board. Spoke with a lot of sales reps and he clearly shines among the best. More

Excellent dealer experience My sales experience with Joe politi was excellent. He was extremely knowledgeable, patient, and helpful. He did not try to rush me into a sale, but wa My sales experience with Joe politi was excellent. He was extremely knowledgeable, patient, and helpful. He did not try to rush me into a sale, but was congnicient of my wants and desires. I would definitely work with Joe on my next Mercedes benz automobile. More

Defining Profssionalism I just purchase my 5th automobile form Mercedes Benz of Naples and the experience just keeps getting better. Ann Margaret Ross has been amazing in her I just purchase my 5th automobile form Mercedes Benz of Naples and the experience just keeps getting better. Ann Margaret Ross has been amazing in her ability to assist me in selecting a Mercedes that exceeds my requirements. Her product knowledge, attention to detail and engaging personality have made every purchase an enjoyable experience. I can always depend on her to follow up the sale with inquiries about my satisfaction with the car and with quick and accurate responses to any questions I may have. She is truly the consummate professional! On the financial side, Tom Neglio is a pleasure to work with. He explains all the details and makes sure that they are fully understood. In my multiple dealings with him, I have never felt rushed or pressured. Tom is unquestionably a master of the financial arena. More

The Queen of service advisors! Jackie has been my service advisor through four different Mercedes vehicles. She is a joy to work with and always works hard to make the service expe Jackie has been my service advisor through four different Mercedes vehicles. She is a joy to work with and always works hard to make the service experience a pleasure. She carefully explains the service procedures and options and makes sure that I am fully aware of all work being done. Her wit and personality are more refreshing in the morning than a cup of coffee! Her service clients are fortunate to have her. More

Ann Margaret - Superior Knowledge & Service . . . & Nice! I bought my first Mercedes a few months ago from Ann Margaret after visiting the Mercedes dealership in Bonita. To start, Ann Margaret's command of a I bought my first Mercedes a few months ago from Ann Margaret after visiting the Mercedes dealership in Bonita. To start, Ann Margaret's command of all technical details far surpassed that of the Bonita salesman. As a newcomer to the Mercedes brand, I needed a lot of guidance. Ann Margaret alerted me to options and features I never knew existed. Most impressive, I came in with a specific buying objective, which I told Ann Margaret. When I - predictably - got excited by more expensive models and lost sight of my original plan, Ann Margaret wisely and gently guided me back to my original objective. I am very grateful for that and absolutely delighted with my choice of car. As a result, I will confidently refer others to her and buy again from her myself. As for service, in an unbelievable turn of events I lost BOTH keys within the first month, causing massive problems for all concerned. Ann Margaret stepped in and saved the day. I recommend her to everyone from the most knowledgeable to the novice Mercedes buyer. She is exceptional. More