Mercedes-Benz of Naples

The Queen of service advisors! Jackie has been my service advisor through four different Mercedes vehicles. She is a joy to work with and always works hard to make the service expe Jackie has been my service advisor through four different Mercedes vehicles. She is a joy to work with and always works hard to make the service experience a pleasure. She carefully explains the service procedures and options and makes sure that I am fully aware of all work being done. Her wit and personality are more refreshing in the morning than a cup of coffee! Her service clients are fortunate to have her. More

Ann Margaret - Superior Knowledge & Service . . . & Nice! I bought my first Mercedes a few months ago from Ann Margaret after visiting the Mercedes dealership in Bonita. To start, Ann Margaret's command of a I bought my first Mercedes a few months ago from Ann Margaret after visiting the Mercedes dealership in Bonita. To start, Ann Margaret's command of all technical details far surpassed that of the Bonita salesman. As a newcomer to the Mercedes brand, I needed a lot of guidance. Ann Margaret alerted me to options and features I never knew existed. Most impressive, I came in with a specific buying objective, which I told Ann Margaret. When I - predictably - got excited by more expensive models and lost sight of my original plan, Ann Margaret wisely and gently guided me back to my original objective. I am very grateful for that and absolutely delighted with my choice of car. As a result, I will confidently refer others to her and buy again from her myself. As for service, in an unbelievable turn of events I lost BOTH keys within the first month, causing massive problems for all concerned. Ann Margaret stepped in and saved the day. I recommend her to everyone from the most knowledgeable to the novice Mercedes buyer. She is exceptional. More

THE FIRST REALLY GREAT BUYING EXPERIENCE IN MY 44 YEARS IVE BOUGHT LEXUS VEHICLES FOR THE LAST 17 YEARS AND OTHER MODELS FOR 27 YEARS PRIOR SO MY CAR SHOPPING EXPERIENCE IS VAST! THIS IS THE 1ST REALLY EASY IVE BOUGHT LEXUS VEHICLES FOR THE LAST 17 YEARS AND OTHER MODELS FOR 27 YEARS PRIOR SO MY CAR SHOPPING EXPERIENCE IS VAST! THIS IS THE 1ST REALLY EASY,NON-STRESSFUL PURCHASE IN MY ENTIRE LIFE. I THOUGHT LIKE EVERYONE ELSE THAT CAR SALES PEOPLE WERE THE LOWEST FORM OF LIFE,AND MOST DECEITFUL GROUP ON THIS PLANET. THAT IS UNTIL MY RECENT DEALINGS WITH ADAM DAVIS (A REALLY GREAT SALESPERSON)! THIS WAS TRULY AN EASY,HAPPY BUYING EXPERIENCE. I WOULD SAY HE IS ONE xxxx OF A GUY. THIS IS THE PERSON YOU WANT TO DEAL WITH. BY THE WAY HES NOT RELATED TO ME AND I WAS NOT PAID OR BRIBED TO PRINT THIS TRUE AND ACCURATE REVIEW SO HELP ME GOD! S.L. JONES More

Ann Margaret is Fabulous Tell Ann what you want and you will get it. She is so easy to work with and makes the entire car buying process easy and fun. We have bought several c Tell Ann what you want and you will get it. She is so easy to work with and makes the entire car buying process easy and fun. We have bought several cars from her and this dealership and we cant say enough good things about both her and the entire team there. Jackie in service is my go to gal and she is also fabulous! Eric W. More

Excellent buying experience Sales Consultant, Ann Ross was so knowledgeable about the brand and all the features on my vehicle. She took the time to review everything with me on Sales Consultant, Ann Ross was so knowledgeable about the brand and all the features on my vehicle. She took the time to review everything with me on my 2016 GLC 300 and answered any questions I had. When making such a big decision, it was comforting to have such an experienced and helpful professional to walk me through the process. Thanks Ann! More

Fantastic car buying experience time and time again Ann Margaret Ross is top notch! She makes buying a car the easiest and most stress free process. My last car took 25 min to buy from beginning to en Ann Margaret Ross is top notch! She makes buying a car the easiest and most stress free process. My last car took 25 min to buy from beginning to end. Ann consistently responds to any questions regarding my vehicle almost immediately and is always willing to go the extra mile for the customer. she really takes it upon herself to make sure that her customers are truly satisfied. I cannot say enough positive things about all my car buying experiences with Ann. Simply the BEST! Thank you, Ann!! More

Excellent Experience I recently purchased a certified pre-owned CLA-250. Adam Davis was the absolute best. This is my 2nd purchase from Adam at Mercedes Benz of Naples. I recently purchased a certified pre-owned CLA-250. Adam Davis was the absolute best. This is my 2nd purchase from Adam at Mercedes Benz of Naples. I look forward to many years of Purchases!!! More

Excellent sales experience Sales rep, Melissa Cordeiro, was excellent....not only with sale but also with some service issues after I took possession of car. Entire team from sa Sales rep, Melissa Cordeiro, was excellent....not only with sale but also with some service issues after I took possession of car. Entire team from sales to finance to service did an outstanding job. More

Great Experience I recently purchased a Certified Pre-Owned 2014 E350 Coupe. The salesman was great and his attention to every detail was outstanding. The Dealership i I recently purchased a Certified Pre-Owned 2014 E350 Coupe. The salesman was great and his attention to every detail was outstanding. The Dealership is first class and there is a very nice "vibe." You can tell that culture among the staff is a priority because each and every encounter with an employee was pleasant: no pressure, polite, professional. The people all work together and go out of their way to be helpful. I have high hopes that this excellent service will continue as I move through the maintenance process of my vehicle. I highly recommend this dealer if you are in SWFL and you're looking for a new or Certified Pre-Owned Mercedes-Benz. More

Extra Steps Adan Davis took the extra time and steps to make the experience way above average. Really appreciated and will not be forgotten. Will recommend him to Adan Davis took the extra time and steps to make the experience way above average. Really appreciated and will not be forgotten. Will recommend him to others! More