Mercedes-Benz of Naples

Best Car Dealer Experience Ever I stop at Mercedes of Naples to look at a used car that I saw on the web. Keith Glenn greeted me at the door. I told him the situation I was in with m I stop at Mercedes of Naples to look at a used car that I saw on the web. Keith Glenn greeted me at the door. I told him the situation I was in with my VW TDI and what I was looking for. He immediately took me to see 2 cars that had all the features I was looking for. Drove the 2 of them and decided I wanted the ML 350. It was fully loaded with everything. Next was the price, we haggled a bit back and forth but he finally gave me the price I was willing to pay. Keith took care of getting the car ready to leave the show room. Took me around and introduced me to all the staff that I would have to see if there were any problems or questions. I would recommend Mercedes Benz of Naples to all my friends and I would tell them to see Keith Glenn. Thanks again LOVE MY CAR!!!!! More

Not recommend!!! We are very disappointed from this dealership. We bought a month ago a new e300 2017, they were the only dealership that had that car so we didnt hav We are very disappointed from this dealership. We bought a month ago a new e300 2017, they were the only dealership that had that car so we didnt have any choice, lets leave a side that we closed the deal on 75k FLAT, and somehow they managed to add almost 2000$ more on "paperworks" AFTER we paid 17k down. Then 2 very annoying things happend: First of all instead of them dealing with the registration of the car (license plate and etc) they sent us to do it through dealership in our area (Didnt we pay you guys to do that?!) Its been over a month!! The permit to drive on the dealer peice of paper was over on the 15th, so now i cant drive the car till they'll send us the license plate. Which they cant give me an estimate date. And worst thing: they didnt even tried to help us learn about all the features the car has. And it has TOO MANY!! Its has a driver assist or whatever that goes crazy and throw you from the lines on the road which almost made us get into accidents 3!!! Times. I called and spoke with the manager and told him im scared to drive this car. I DO NOT FEEL SAFE in this car. Told him we DO NOT WANT THIS CAR. He rudely WAVED US OFF and told us that he's willing to do us a "favor" and offer us 60k for the car. So we suppose to lose 17k for using the worst car in the world from the worst dealership in the world. We didnt decided what to do yet but They definitely scammed us!! More

Excellent service We have been a Customer for past 18 years. We have worked with Dennis Stout on each of our new Mercedes which we lease every 2 to 3 years. My husband We have been a Customer for past 18 years. We have worked with Dennis Stout on each of our new Mercedes which we lease every 2 to 3 years. My husband and I drive Mercedes and they just seem to get better and better! Dennis Stout is extremely knowledgeable and service oriented. Jacki Dressman in the service Deptmemt is also outstanding !! More

very good / jp was very customer service oriented I was very satisfied with service/ service advisor for the last 4 years which was a major reason to buy another Mercedes . the dealership had the e I was very satisfied with service/ service advisor for the last 4 years which was a major reason to buy another Mercedes . the dealership had the exact car I wanted/ color but the price was higher then the Coral Gables dealer I had previously done business with. JP was a pleasure to deal with and took the time to review the car with me and set up the car they way I want it More

Customer focussed. We would not have been able to execute this trade/sale if Mr. Politi had not suggested taking the car to my wife for her to test drive. We would not have been able to execute this trade/sale if Mr. Politi had not suggested taking the car to my wife for her to test drive. More

Awesome Experience! When it came time to buy another Mercedes-Benz, it was a naturally reaction to call on my sales consultant, Joe Politi. Mr. Politi has remained in co When it came time to buy another Mercedes-Benz, it was a naturally reaction to call on my sales consultant, Joe Politi. Mr. Politi has remained in constant contact with us over the past three years, offering any assistance that we may need. He helped us locate the perfect Certified Pre-Owned E350 for my wife. We love the car and the overall experience was as expected, prompt, courteous and efficient. We are loyal customers to the brand and MB of Naples. More

What a Pleasure! I did something completely different "for me" and decided to completely trust a good friends prior experience with MB of Naples. I met with Henri at I did something completely different "for me" and decided to completely trust a good friends prior experience with MB of Naples. I met with Henri at 930am. I did ABSOLUTELY ZERO research on the type of vehicle I ended up purchasing. I knew what I wanted and I trusted the system. Henri sat with me for about 20 mins. He brought me specs on 2 vehicles that were on the lot. After reviewing the specs I decided at the desk to test drive ONE of the two. Within minutes, we were on the road as Henri explained the many features of the '16 GLE350 4MATIC. After taking over the wheel, I knew at that point that this was THEE ONE. Got back to the office and within a matter of minutes we came to agreement on the price. Came back at 2pm and met with Tom as we did the paperwork. Everything done so smoothly and effortlessly, I wish everything in life could be this smooth and easy. The physical aspect of the dealership is Excellent. A great lounge to wait in and nice snacks. Every employee I encountered were cordial and upbeat. Especially Shanna and Rich Grimes. All in all, this experience was incredibly "professional and efficient." Looking forward to many more satisfied years with MB of Naples. KUDOS to the MB of Naples management for their obvious leadership skills and direction!! More