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Mercedes-Benz of Naples
Naples, FL
1,161 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 23, 2015
New car purchase We are very pleased with our purchase from MB of Naples. Our sales consultant, Jonathan Whitlow, was extremely knowledgeable, and gave us a great pri We are very pleased with our purchase from MB of Naples. Our sales consultant, Jonathan Whitlow, was extremely knowledgeable, and gave us a great price. More
by bitsy201
Employees Worked With
Brian Lambert, Jonathan Whitlow
December 22, 2015
Amazing experience at Service Department My recent visit to the Mercedes dealership to have my car was amazing! I had a Service representative for several years and loved him. He left the d My recent visit to the Mercedes dealership to have my car was amazing! I had a Service representative for several years and loved him. He left the dealership a couple years ago. My visit after his departure was so disappointing. The rep was not at all comparable to my previous rep. When I called to make this appointment I told the lady scheduling the service appointments how I felt about my previous visit and that rep. This time she assigned me to Adrian Pena. HE IS AMAZING! He is the prime example of what a PERFECT representative should be like. He was waiting for me and he was so friendly. Within a few minutes he made me feel very appreciated and like we had known each other for years. He had arranged a loaner for me for convenience. I had forgotten to tell him I was preparing to fly out of town the next day. When I remembered to tell him he just smiled and said "No problem". He went to the desk and they made some adjustments to have my car moved up on the list and finished before I had to leave town. He didn't admonish me or make me feel bad he just handled it with a smile. We talked a little bit about our families and when I left there I was smiling and laughing. My time with him was truly the HIGHLIGHT of my day. Who can ever say that? Normally people dread taking their car in for service but he was AWESOME! I hope the company appreciates him as much as I do because I'd like him to be my rep for many years to come. His service and expertise was so superb it could absolutely be the reason I choose to buy another Mercedes. Thank you Adrian!!! More
by Renee T.
Employees Worked With
Adrian Pena
December 20, 2015
Making car buying an enjoyable experience! Jonathan took the time to listen to our requirements in a new SUV and came up with a great choice in the GL 450. The specific vehicle he recommended h Jonathan took the time to listen to our requirements in a new SUV and came up with a great choice in the GL 450. The specific vehicle he recommended has all the features we were looking for in a new vehicle with the focus on safety and convenience. He was great to deal with through the whole process. More
by RT
Employees Worked With
Tom Neglio, Jonathan Whitlow
December 19, 2015
COMMENTS ON MERCEDES PURCHASE PROCESS I purchased a 2016 Mercedes-Benz C300 on 09/05/2015. My choice of car was based on ratings published by Consumer Reports and desired safety features. I purchased a 2016 Mercedes-Benz C300 on 09/05/2015. My choice of car was based on ratings published by Consumer Reports and desired safety features. A car with the selected features was not available so it was ordered with expected pickup on 12/01/2015 (87) days. Given the long lead time, a trade-in value on my 2014 Infiniti Q50 was not provided at time of order but was advised the Black Book used car value would be used. The car was actually available for pick up 10 days late on 12/11/2105. It came equipped with one additional item that was not ordered or wanted, Linden Wood Trim ($325), but it was removed from the final price. The trade-in value offered was $2,625 or 9% lower than the Black Book average value of $30,875. The original sales consultant (Dean Smith) was promoted after the purchase so I was reassigned twice; I went through the actual pick up and payment process with our third consultant, Joe Politi. We found the dealership very congested as it took us 10-15 minutes just to work around trucks/cars to find a parking spot and felt very crowded when going through the car operation instructions. Joe Politi became the highlight of the process as he was professional, thorough, knowledgeable, and clear about the car operation. Joe has followed up several times to answer any operation questions. The open issues are around internet features offered as part of MB Companion and Mbrace, which are being addressed by John Malikoglu, Product Concierge Manager. In talking with John, it became evident that Mercedes may have internal issues with timely notification and training on new features, such as MB Companion. Overall, I would rate the purchase process as average as the car had a very long lead time as well as late, multiple sales consultants, came with an item not ordered, trade-in value offered was much lower than expectation, dealership was congested, but the operation learning process and follow up with Joe Politi have been very good. Except for the internet features and understanding, I am very pleased with car’s features and operation so that raises my overall rating to 4 out of 5 stars. More
by JackM
Employees Worked With
DEAN SMITH, Joe "JP" Politi, Tom Neglio, John Malikoglu, Anthony Chinaglia
December 14, 2015
Very good We were extremely happy with Jonathan . He made the process very easy and was all times very professional . We would not think twice about contacting We were extremely happy with Jonathan . He made the process very easy and was all times very professional . We would not think twice about contacting him again in the future. Sharon and Jim Vigmond More
by vigmond
Employees Worked With
Jonathan Whitlow
December 09, 2015
Love MB of Naples Friendly, knowledgable staff. Know their products well! Good car buying experience! This is our fifth MB, last two were purchased from JP! That says Friendly, knowledgable staff. Know their products well! Good car buying experience! This is our fifth MB, last two were purchased from JP! That says it all! More
by Dbjohnston
Employees Worked With
Joe "JP" Politi
December 08, 2015
Awesome! My third purchase from Mercedes of Naples....... Dean and Jonathan were great! First rate all the way! I will be back for all of my Mercedes needs. My third purchase from Mercedes of Naples....... Dean and Jonathan were great! First rate all the way! I will be back for all of my Mercedes needs. Thanks again! More
by Jati
Employees Worked With
Dean Smith, Jonathan Whitlow
December 07, 2015
Wxcellent Review!!! Joe Politi is the quintessential representative for the MB Brand. His knowledge and level of service are second to none. Every few months he reaches o Joe Politi is the quintessential representative for the MB Brand. His knowledge and level of service are second to none. Every few months he reaches out to me with questions on how he may be of service to me. Overall, he is the very best sales person I have ever experienced! --Stephen Rahavy More
by stephenrahavy
Employees Worked With
Joe "JP" Politi
December 01, 2015
Excellent Experience Joe "JP" Politi did a great job! Very thorough. Great follow up and follow through. Highly recommend Mercedes-Benz of Naples, in general and JP, in Joe "JP" Politi did a great job! Very thorough. Great follow up and follow through. Highly recommend Mercedes-Benz of Naples, in general and JP, in particular. More
by vgrover64
Employees Worked With
Joe "JP" Politi, Tom Neglio
November 30, 2015
Returning buyer I wanted to take a moment to thank Joe Politi (JP) and all involved for such a smooth and flawless transaction. I am a returning Mercedes owner/buye I wanted to take a moment to thank Joe Politi (JP) and all involved for such a smooth and flawless transaction. I am a returning Mercedes owner/buyer and I have to say that a good part of my return was the continued follow up by JP over the past few years. I have previously stopped in for service, browsed new and used cars with my family and had a few issues that JP easily completed. He has kept in touch, called on birthdays and holidays and is always kind, courteous and extremely genuine. I will be quite content working with JP, the service department and parts in an ongoing, long term basis. Thank you- More
by ericeli03
Employees Worked With
Joe "JP" Politi
