Mercedes-Benz of Naples

Fabulous experience!!! There are no words to describe! I was looking for a mercedes for my wife. I live in Virginia and do some business in Illinois as well. I looked at some dealerships in Illinois and as I was looking for a mercedes for my wife. I live in Virginia and do some business in Illinois as well. I looked at some dealerships in Illinois and as well in Virginia but the best deal i got it from Mercedes Benz of Naples. I called almost all the dealerships from Florida. Nobody could beat it. Sales persons are great, they were really intersted in my needs and they made us happy with a great GLA 250. They provided with all the information that we needed. It was very easy even that i was out of state. I would like to say Thank You to Joe Politi, Liam Casey and Alex Gallardo and of course to Mercedes Benz of Naples. More

Overrated and overpriced After being pitched this was the best CPO dealership in Florida I decided to visit with the intention of purchasing a 2013 SL550 VIN WDDJK7DAXDF020663 After being pitched this was the best CPO dealership in Florida I decided to visit with the intention of purchasing a 2013 SL550 VIN WDDJK7DAXDF020663. Interior and exterior color matched my preferences as well as style of wheels. After a three hour drive to inspect my observations were as follows: Old Coffee stains present near gear console on passenger side, rear retractable console broken, one window did not operate and convertible top did not retract. This vehicle was one of the higher priced CPOs on the market (80k reduced to 74.9k). This vehicle was not inspected well prior to being advertised. This was not a secondary battery issue as suspected by the individual that was assisting as the vehicle did attempt to cycle of retracting but stopped after the trunk opened. The process froze likely due to the window being stuck or a defective motor for the roof. The mechanical issues are serious but could have happened recently as the photos DO show the top down. The coffee stains and console flaws are poor reflection of not only the previous owner but lack of attention to detail by the dealership. Most MB dealerships boast about the quality of CPO vehicles and that they are not obtained from auctions and second tier sources, however a trade in vehicle can be of the same quality or worse than purchasing at auction or a non Mercedes dealership. These vehicles should be inspected by multiple team members and scrutinized as if the person inspecting was purchasing for themselves. If I'm spending 80k after taxes and title, please make sure your product is as advertised.... On a positive note: Customer service was good. Appreciated that vehicle was ready to inspect out of the rain when I arrived. More

Exceptional Service My initial experience at this dealership four years ago was not a pleasant one. However, this time around, I have nothing but wonderful things to say! My initial experience at this dealership four years ago was not a pleasant one. However, this time around, I have nothing but wonderful things to say! Blake Lehr was very professional and friendly. I would highly recommend him and this dealership More

Mercedes- Benz Puchase Joe "JP" Politi was excellent. He knowledge, approach and customer service is both professional and knowledgable. I am confident we will be coming bac Joe "JP" Politi was excellent. He knowledge, approach and customer service is both professional and knowledgable. I am confident we will be coming back and referring our friends to him time and time again. More

It honestly did not hurt as much as I expected! Buying a car can be a very daunting experience! Jonathan made it personal and unthreatening! The dealership was gracious enough to stay after hours Buying a car can be a very daunting experience! Jonathan made it personal and unthreatening! The dealership was gracious enough to stay after hours to get me comfortable in my car and to make the end-to-end experience complete! More

Super team!! Last year we purchased a used E350A from Naples MB we came back this year and purchased a GLE350 based on the dealership support. The whole team was a Last year we purchased a used E350A from Naples MB we came back this year and purchased a GLE350 based on the dealership support. The whole team was and has been excellent. Our salesperson Debbie Marino pointed in the direction of a newer used E 350 during our first visit and made us a fan of hers. Time came to trade in our GLK350, wanted a ML350 until Debbie pointed us to the new GLE 350 model. Assisted us in the build and kept us updated the entire. The vehicle is a WOW!!!!!!! More

Could not have been any better I met Jonathan a couple of years ago when my friend and I visited the dealership looking at a specific advertised vehicle. My friend did not buy that I met Jonathan a couple of years ago when my friend and I visited the dealership looking at a specific advertised vehicle. My friend did not buy that vehicle but bought another instead. Jonathan impressed me with his easy going, no pressure attitude. I seldom see this type behavior in a used car salesperson. Consequently, we have kept in touch with him and every time we are in Naples (we are from Fort Myers) we stop in to say hello. Couple of months ago, I asked Jonathan to look for a specific vehicle with specific options for me. It took a while but he found one that he thought I might be interested in. He did more than relate the attributes of the vehicle to me; he drove it to my address in Fort Myers to show me the car. I'm impressed with his "going the extra mile". I subsequently purchased this vehicle over the phone and here again Jonathan went that extra mile. I wished to partially finance the vehicle and Jonathan took all of my info over the phone to keep me from having to travel to Naples. Once there, Joe Jalbert had all the paperwork ready for me to sign. It was a pleasurable experience, one I was not accustomed to. When I consider the people I dealt with, I can sincerely say that Jonathan, in my opinion, is exceptional in his endeavor to please. He is a pleasant individual to deal with. He is kind,considerate, patient, helpful and also knowledgeable. Couldn't ask for more from a person. I would recommend him to anyone wishing to purchase a vehicle. Frank Rockas Just as easily Jonathan was in answering my husband's technology questions; he was able to come down to my level and instruct me on the operational mode. I was totally comfortable with Jonathan from the beginning to the end of the purchase. Jonathan's interpersonal skill played a major part in my decision to trade my beloved car for a newer model, Thanks to my husband, with Jonathan's help, I got a spectacular birthday gift! Mary Jane Rockas More

excelent service I like the dealership and the sales team, particularly Adam Davis and the manager Alex. They made everything extremely simple and my experience was a I like the dealership and the sales team, particularly Adam Davis and the manager Alex. They made everything extremely simple and my experience was a very pleasant one. I recommend this dealership to anyone looking for a Mercedes Benz. More

5 Star Experience - Ask for Micah Westphalen We got our first vehicle from this dealership about 10 years ago and since then have bought at least 9 luxury cars elsewhere. We will end that part of We got our first vehicle from this dealership about 10 years ago and since then have bought at least 9 luxury cars elsewhere. We will end that part of the story right there. This latest visit to Mercedes Benz of Naples was different. I walked into the dealership and was introduced to Micah. I told him exactly what I thought I wanted, and in turn he asked me "what my dream car would be". From the get go he was engaging, knowledgable and aggressive in pricing. I did not make a decision that day and left to check out the competition with BMW and Audi. He touched base with me, but I never felt hounded. I was torn about what to get, as I had such great options between all the brands. A few days later I thought my my decision was made to buy another car, when he sent me a simple well-timed text that said "let's make you the deal of a century today". So I headed back to the dealership. I went in there for a CLS400 and happily drove off with my "dream option" -- a brand new S550. He has since followed up with me, dedicated more than an hour to give me a full tutorial to personalize and learn all of the car's amazing technology options and I am thrilled with my latest experience at the dealership. Not only was his service great, the experience fun, but the pricing was extremely competitive -- and who doesn't like a great price?! They have won us back. More

They are amazing Jonathan Whitlow was so good in all ways He help me in understanding the car and more He made us feel like we were number one Thank you Jonathan Whitlow was so good in all ways He help me in understanding the car and more He made us feel like we were number one Thank you Nancy Riggle More