Mercedes-Benz of Naples

My experience was very good Overall, my experience was good. Everyone was very nice and extremely friendly. employees said hello when worked by and did make me feel welcome. My o Overall, my experience was good. Everyone was very nice and extremely friendly. employees said hello when worked by and did make me feel welcome. My only comment as it relates to an area of improvement is for the management team. As a former executive who used to be in charge of 4,000 employees, I learned to greatly value and appreciate the power of diversity. It speaks volume when I noticed that the entire front office of an institution that is functioning in a multi-ethnic global economy completely homogenous. More

Amazing Car Buying Experience This was the single best car deal I've ever done. I have bought Acura's my last 8 vehicles but I decided to look at Mercedes on a whim. My sales rep a This was the single best car deal I've ever done. I have bought Acura's my last 8 vehicles but I decided to look at Mercedes on a whim. My sales rep at Mercedes Benz of Naples, Adam Davis, was phenomenal. What a great, vibrant, and outgoing person. When you first meet Adam he seems a little too energetic. Too enthusiastic. But then you realize, this isn't an act. This young man truly loves his job and his customers and by the end of the process, I felt like family. It's easy to get caught up in the car buying moment but this dealership, and Adam, made me feel welcome, special, and valued. I may not have been buying the most expensive Mercedes on the lot by a long shot, but they made me feel like I was. The transaction was easy, straight forward, and everything was as described. No surprises, no haggling, no anything. The finance manager Joe Jalbert was just as pleasant to deal with. After the paperwork which went smoothly and quickly, Adam spent well over an hour just going over the car, the features, and making sure I was comfortable. Since my purchase, he has called and emailed me to see if I am happy, have any questions, or if there is anything he could do for me. No dealership, nor sales person, has ever done that for me before. Bottom line is that in my opinion, this is an A+ dealership. You simply can't go wrong. I will be buying future cars at Mercedes of Naples, especially if Mr. Davis is still around. More

Feeling Valued I purchased a used 2013 C300 from Mercedes of Naples and felt just as valued as someone who bought a new S Class. I was overwhelmed with the attention I purchased a used 2013 C300 from Mercedes of Naples and felt just as valued as someone who bought a new S Class. I was overwhelmed with the attention paid to me. While one may think a Mercedes dealership would be haughty and aloof it is anything but that. The staff is very friendly and accommodating and I would highly recommend Mercedes of Naples. More

Exactly what we wanted , quick, thorough most satisfying Gave full vehicle history great test drive education on used Mercedes, Florida issues, tips on maintenance, clean engine, correct pedigree of car, fri Gave full vehicle history great test drive education on used Mercedes, Florida issues, tips on maintenance, clean engine, correct pedigree of car, friendly cooperative service and fully satisfied customer all in one afternoon. Would highly recommend for service quality of automobile and knowledge of salesman, quick handling of finance officer and amazing education and personalization of our car as delivered to us. Thanks for an excellent all around experience. Would highly recommend Jonathan and his team to others! More

Great Customer Service! Having purchased many vehicles throughout the years, I have to say this was the best experience yet! The service we received at Mercedes-Benz Naples w Having purchased many vehicles throughout the years, I have to say this was the best experience yet! The service we received at Mercedes-Benz Naples was top notch from the second we walked in to the second we drove away! Will definitely go back!!! Thanks! More

everything was great!! Very friendly employee ! I have a great experience overall with this dealership from very first minute till the moment when I got my new car from this Very friendly employee ! I have a great experience overall with this dealership from very first minute till the moment when I got my new car from this dealership. I would highly recommend to get their new car from them. More

Great experience! As a longtime Mercedes owner, this buying experience with this particular dealership was second to none. Michael Powell's professionalism, with a hea As a longtime Mercedes owner, this buying experience with this particular dealership was second to none. Michael Powell's professionalism, with a healthy dose of good humor made my wife and I so glad we chose Mercedes Benz of Naples to purchase our latest car. We want to thank Tom Hite as well as Joe Jalbert for adding to this pleasant experience. We look forward to doing business again! More

Enjoyable New Car Purchase Tom Butz did an outstanding job from start to finish. He is knowledgeable and easy to work with. Proactive on all fronts with excellent communication Tom Butz did an outstanding job from start to finish. He is knowledgeable and easy to work with. Proactive on all fronts with excellent communication and meaningful follow-up whenever it was required. I look forward to working with him again later this year. More