Mercedes-Benz of Naples

From selection to delivery was a positive experience. Everything about this dealership is world class. I was referred there by a salesman at a competitor dealership and happy I followed up on his recommen Everything about this dealership is world class. I was referred there by a salesman at a competitor dealership and happy I followed up on his recommendation. Thank you. I'll be back. More

An exceptional experience! Rich and Frank ensured we received "repeat customer" treatment and made the experience a perfect one. The car and paperwork were ready as promised and Rich and Frank ensured we received "repeat customer" treatment and made the experience a perfect one. The car and paperwork were ready as promised and we probably set a record for one of the fastest deliveries of a new car. (this is number four in in four years). The service department has been exceptional to work with and provides the level of confidence in the brand that keeps us as customers. More

Exceptional service Adam was exceptional in his follow up and service. I have purchased many Mercedes vehicles from other dealerships over many years and this was by far Adam was exceptional in his follow up and service. I have purchased many Mercedes vehicles from other dealerships over many years and this was by far the best service I have ever received More

Positive experience Curtiss is easy to work with and made our decision to buy very easy. The car was "ready" as promised with the features we requested Curtiss is easy to work with and made our decision to buy very easy. The car was "ready" as promised with the features we requested More

Quality service and excellence in presentation. All the staff went about there part in the sale with great service and help. The sales man took me to there lot of models in stock and assisted me in All the staff went about there part in the sale with great service and help. The sales man took me to there lot of models in stock and assisted me in getting the best car for my needs, I also got the feel of the model I wanted and test drove it under his supervision. More

Rich Grimes I recently purchased a CLA AMG from Rich Grimes. What wonderful service! He is always available for questions and is most helpful and friendly. I w I recently purchased a CLA AMG from Rich Grimes. What wonderful service! He is always available for questions and is most helpful and friendly. I will always purchase my vehicles from Rich! Joann Busciglio More

The best of the best in service, sales,and ambience. As a Physician in practice for over 40 years, I think I know excellence when I come across it. I have owned SL and S-class Mercedes models since 1981 As a Physician in practice for over 40 years, I think I know excellence when I come across it. I have owned SL and S-class Mercedes models since 1981 and have dealt with many dealerships. None can even come close to Mercedes Benz of Naples in the way both you and your car are treated. My Service advisor, Chuck Searles, whom I have dealt with for 5 years, is like a member of my family taking care of my car. I have called his cell on weekends and he has arranged service and loaner cars immediately under the most difficult of circumstances. He goes the extra mile in diagnosing unusual and complex problems until they are completely fixed. I could go on and on about Chuck, but suffice it to say that Mercedes Benz should be proud to have such a person working for them. Last week I just bought a 2015 SL550 White Arrow. My sales Consultant, Debbie Marino,(we had never met before), on our first visit spent over 4 hours going over, in minute detail,( not knowing if I would buy the car from her) the pros and cons of the new 400SL versus the 550 White Arrow. Once I decided to buy the White Arrow she took care of everything by phone so all I had to do was show up and sign the appropriate forms when the car was ready for delivery. I was never pressured and she was willing to negotiate price so both sides were happy. It was a true pleasure dealing with a person like Debbie who is just the opposite of the stereotype car salesperson. The final paperwork and financial aspects were made so simple by Joe Jalbert. He had everything ready to go so that in 20 minutes all the forms were explained to us and signed. This had been a tedious and time-consuming task at past dealerships. Joe gets high marks for making this stop so simple and easy. When we picked up our car, our Delivery Coordinator, John Malikoglu was waiting, and he spent the entire day explaining and showing, first to my wife and then to me, all the details of the new car equipment and bells and whistles, of which there are a lot. We have scheduled 2 more sessions with John to be sure we are comfortable in knowing and using all the features that this great car has to offer. He is so patient and caring that he even told us to call his cell if we ever have a question. I have never had anyone like John take the time to go over and explain new-car features the way he did with us. Living full-time in Naples now for 5 years, I can definitely say that compared to other dealerships we have dealt with in the past, Mercedes-Benz of Naples is the best of the best, in my opinion, in service, sales, and ambience ( the place is immaculate, and the Starbucks coffee and breakfast spread makes your visits a pleasure). LDC Physician in Naples More

Best car dealership ever I purchased many vehicles in my life but I have never experienced such exceptional customer service and hospitality as I did at Mercedes-Benz of Naple I purchased many vehicles in my life but I have never experienced such exceptional customer service and hospitality as I did at Mercedes-Benz of Naples. Our sales representative Debbie Marino was very friendly and went above and beyond to help us.I will definitely recommend this dealership and will come back. More

Exceptional car buying experience!! I have bought serveral vechicles in my lifetime and I have never worked with a dealership that is as friendly, customer service orientated, knowledgab I have bought serveral vechicles in my lifetime and I have never worked with a dealership that is as friendly, customer service orientated, knowledgable and willing to go the extra mile to make buying a vehicle a good experience. Thank you Mercedes Benz of Naples. Thank you Frank Carrasquillo, Rich Grimes and Jackie Dressman for making my experience the best. This is why I keep coming back. More